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Customer Service Engineer

Location:
San Antonio, TX
Salary:
13.50/hr
Posted:
October 09, 2018

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Resume:

PERSONAL SUMMARY

Motivated to find a perfect balance between driving results and maintaining the highest level of customer satisfaction.

WORK EXPERIENCE

Mecha Gorilla, LLC. San Antonio, TX SEPTEMBER 2013 - CURRENT

Owner

●Created fun and engaging events for people passionate about popular culture

●Partnered with the free anime screening event Anime at the Alamo at the Alamo Drafthouse

●Increased overall audience attendance at Anime at the Alamo

●Created revenue through merchandising

●Expanded the library of licensed content by connecting with sponsors through targeted analytics

●Turned regular engagement with our community into actionable information for our sponsors

PSAV San Antonio, TX AUGUST 2013 - JULY 2015

Events Specialist

●Worked directly with clients, such as the Hyatt Regency, Grand Hyatt, and St. Anthony Hotel

●Ensured technical specifications for events were met according to sales orders

●Diagnosed and corrected technical issues swiftly during events

WORLD AUDIO AND LIGHTS San Antonio, TX JULY 2012 - AUGUST 2013

Audio Lead/Audio Engineer

●Oversaw audio mixes for many events

●Responsible for applying inventory to meet client’s specifications

●During event troubleshooting, often seamless

●Efficiently and accurately repaired audio equipment, mounting and electronics

UNIVERSITY OF THE INCARNATE WORD San Antonio, TX JULY 2009 - AUGUST 2010

Work Study

●Detailed oriented in file maintenance during stay in Financial Aid office

●Maintained campus computers, troubleshoot with staff and students

EDUCATION

University of the Incarnate Word San Antonio, TX AUGUST 2009 - MARCH 2013

B.A. in Communications, Minor in Music (3 years completed)

Dean's List Fall 2011

Design & Technology Academy GRADUATED MAY 2008



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