Office Customer Service

Evan Martin Grant

(***)- ***- **** ********@*****.***

***** ****** ***, ********, **, 20112

Objective

Seeking a position in the Information Technology / Technology Management field, utilizing broad technological experience and expertise, from user end troubleshooting to server configuration. Looking to utilize IT support, project management, and adaptive troubleshooting skills.

Areas of Strength

Secret Security Clearance (active).

CompTIA Network + certified

TCP / IP, IPv4, IPv6, IOS Model

LAN / WAN

Cellular Compression

Milestone, View Commander, and other Video Management Systems (VMS)

Mesh Radio

Network Installation / Maintenance

Windows / Apple Operating Systems

Photoshop, Pixelmator, Camtasia

Security Systems and Technology

Microsoft Office Suite, Visio, Remote Desktop

Written / Verbal Communication Skills

Leadership / Project Management

Elected Vice President and Secretary of ODU Theta Chi Executive Board

Scholastic / Technical Education

Bachelors of Science, Criminal Justice / Minor in Psychology, Old Dominion University, Norfolk, Va (2017 / GPA 3.3)

Training: Classes in Cyber Security, CompTIA Network +, IP Cameras (Canon, Axis, Panasonic), Server Configuration, Mesh Radio.

Computer: PowerShell / Command Line, VPN, Remote Desktop Protocol (RDP), Hyper-V, Virtual Machines, Physical Builds, automation / integration, Microsoft Office Suite

Professional / Government Experience

Engineering Technician / Drug Enforcement Administration (DEA) Office of Investigative Technology

Contractor with Port Graham Technologies LLC - March 2017- Present

Led and assisted on critical projects, in the DEA’s Office of Investigative Technology, such as; Mesh Radio, Cellular Compression, Mobile Surveillance Platforms, Concealments, and IP cameras. Tested, Evaluated and provided troubleshooting for all the projects listed above, as well as assisted the field when needed.

Audio / Video Technician, Webb Media

Old Dominion University – December 2014 – May 2017

Supervised and maintained the setup of the installation of audio and video equipment for high profile events and conferences. Improved customer relations through proactive and consistent communication, subsequently increasing return customers.

Intern / Drug Enforcement Administration (DEA) Office of Investigative Technology

May 2016 – July 2016

Intensive training on domestic and international intercepts for internet and telephony, monitoring and evidence collection, audio/video concealment methods, audio/video forensics software applications, and the Title III Intercept affidavit process. Received specific training for Amped 5, Camtasia, and Adobe Photoshop. Tested and evaluated equipment prior to deploying for field use.

Head Lifeguard / Titan Pools Inc.

(Summers) April 2010 – August 2013

Supervisor of 18 lifeguards at a community pool for 250 people. Optimized scheduling for staff, coordinated and conducted training, and established a management program for chemical monitoring for customer safety.

Customer Service Representative / United Parcel Service (UPS)

April 2012 – October 2012

Provided efficient and courteous service to UPS customers involving print and copy services, freight services, though UPS software. Learned diplomacy and tact in serving and working with customers and coworkers.

References

Thor Villani – Direct Government Supervisor while at the DEA office of Investigative Technology.

Phone: (202)- 487- 4941

Email: ********@***.*****.***

Robert Bargeron – Direct Contracting Supervisor while at the DEA office of Investigative Technology.

Phone: (571)- 358- 4287

Email: ******.*.********@*****.***

Jose Morey - Acting STV Section Chief while at DEA office of Investigative Technology

Phone: (571)- 474- 7771

Email: ****.*.*****@*****.***

Tyler Sanderson – Government Employee, project team member.

Phone: (571)- 425- 5995

Email: ***********@***.*****.***

Tom Odom – Direct Supervisor at Old Dominion University / Webb Media.

Phone: (757)- 683- 4373

Email: *****@***.***

Contact this candidate