Sales Representative Customer Service
Resume:
Brittany Douglas
*** ******** **** ****** *****, PA 724-***-**** ac7bnf@r.postjobfree.com
SUMMARY OF SKILLS
A highly motivated business analyst with over 4 years of experience. Skilled in a range of computer systems, languages, tools, and testing methodologies.
Recognized ability to quickly learn new technology, take on new challenges, and work well with a team in a continuously changing environment.
Constantly provide a positive attitude, initiative, and willingness to work both independently and as part of a team to exceed corporate goals.
Reputation for being highly dependable and devoted.
EXPERIENCE
rue21 Inc.
Warrendale, PA
2014 – Present
IT Business Systems Analyst
Support an agile development process by defining, analyzing and documenting business requirements for project objectives to ensure deliverables are exceeded.
oArrange daily stand-ups, creation of weekly and bi-weekly development sprints, capacity and resource planning
Create functional documentation for user design and test planning
oLeverage tools such as Balsalmiq to design mockups.
Provide strong analytical and problem-solving skills for testing different operating systems and software applications.
Create documentation for training internal users on system changes and/or new procedures.
Use analysis and modeling tools to match strategic business objectives and help to determine practical technical solutions.
Douglas Garage
Beaver Falls, PA
2011 – 2014
Automotive Data Consultant
Diagnose vehicle data troubleshooting codes using a Snap-On Solus Pro scanner.
Provide excellent customer service.
Assist with minor office procedures.
Las Vegas Tanning/Tanning Express
Beaver Falls, Hopewell, and New Castle, PA
2008 – 2014
Sales Representative
Provide desktop support and perform account maintenance tasks.
Earned commendations for flexibility and work excellence in providing customer support.
Leveraged strengths in persuasive communications and consultative sales to earn a reputation as a top sales performer for three retail locations.
EDUCATION
Penn State Beaver - Monaca, PA
Bachelor of Science in Computer Information Systems Program
December 2014
GPA: 3.1/4.0
Community College of Beaver County - Center, PA
Associates Degree in General Studies
May 2011
GPA: 3.04/4.0
ACHIEVEMENTS
ASPE Agile Boot Camp Training Certificate – 2017
New Horizons SQL Querying Level 1 & 2 Certificate – 2017
Penn State Information Science and Technology Annual Scholarship 2012 – 2013
Community College of Beaver County Dean’s List – 2009
Riverside Beaver County High School Architectural Achievement Award – 2009
TECHNOLOGY & TOOLS SUMMARY
Tools & Platforms: AutoCAD, MS Visio, MS Office, SharePoint, Balsamiq, Oracle ATG, Google Analytics, CRM, Asana & Atlassian
Languages & Databases: Visual Basic, HTML, C++, Java, SQL, SQL Server, MySQL, AS400, Oracle ATG, SEQUELViewpoint
Marcy Rosich
1021 Cascade Road 724-***-****
Monaca, PA 15061
Laurie Baker
2434 Oak Drive 352-***-****
Fort Pierce, FL 34949
Charlie McVay
681 Hartzell School Road 724-***-****
New Brighton, PA 15066
Marcy Rosich
1021 Cascade Road 724-***-****
Monaca, PA 15061
Laurie Baker
2434 Oak Drive 352-***-****
Fort Pierce, FL 34949
Charlie McVay
681 Hartzell School Road 724-***-****
New Brighton, PA 15066
REFERENCES
Marcy Rosich
1021 Cascade Road
Monaca, PA 15061
Laurie Baker
2434 Oak Drive
Fort Pierce, FL 34949
Charlie McVay
681 Hartzell School Road
New Brighton, PA 15066
Contact this candidate