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Sales Representative Customer Service

Location:
Beaver Falls, PA
Posted:
October 08, 2018

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Resume:

Brittany Douglas

*** ******** **** ****** *****, PA 724-***-**** ac7bnf@r.postjobfree.com

SUMMARY OF SKILLS

A highly motivated business analyst with over 4 years of experience. Skilled in a range of computer systems, languages, tools, and testing methodologies.

Recognized ability to quickly learn new technology, take on new challenges, and work well with a team in a continuously changing environment.

Constantly provide a positive attitude, initiative, and willingness to work both independently and as part of a team to exceed corporate goals.

Reputation for being highly dependable and devoted.

EXPERIENCE

rue21 Inc.

Warrendale, PA

2014 – Present

IT Business Systems Analyst

Support an agile development process by defining, analyzing and documenting business requirements for project objectives to ensure deliverables are exceeded.

oArrange daily stand-ups, creation of weekly and bi-weekly development sprints, capacity and resource planning

Create functional documentation for user design and test planning

oLeverage tools such as Balsalmiq to design mockups.

Provide strong analytical and problem-solving skills for testing different operating systems and software applications.

Create documentation for training internal users on system changes and/or new procedures.

Use analysis and modeling tools to match strategic business objectives and help to determine practical technical solutions.

Douglas Garage

Beaver Falls, PA

2011 – 2014

Automotive Data Consultant

Diagnose vehicle data troubleshooting codes using a Snap-On Solus Pro scanner.

Provide excellent customer service.

Assist with minor office procedures.

Las Vegas Tanning/Tanning Express

Beaver Falls, Hopewell, and New Castle, PA

2008 – 2014

Sales Representative

Provide desktop support and perform account maintenance tasks.

Earned commendations for flexibility and work excellence in providing customer support.

Leveraged strengths in persuasive communications and consultative sales to earn a reputation as a top sales performer for three retail locations.

EDUCATION

Penn State Beaver - Monaca, PA

Bachelor of Science in Computer Information Systems Program

December 2014

GPA: 3.1/4.0

Community College of Beaver County - Center, PA

Associates Degree in General Studies

May 2011

GPA: 3.04/4.0

ACHIEVEMENTS

ASPE Agile Boot Camp Training Certificate – 2017

New Horizons SQL Querying Level 1 & 2 Certificate – 2017

Penn State Information Science and Technology Annual Scholarship 2012 – 2013

Community College of Beaver County Dean’s List – 2009

Riverside Beaver County High School Architectural Achievement Award – 2009

TECHNOLOGY & TOOLS SUMMARY

Tools & Platforms: AutoCAD, MS Visio, MS Office, SharePoint, Balsamiq, Oracle ATG, Google Analytics, CRM, Asana & Atlassian

Languages & Databases: Visual Basic, HTML, C++, Java, SQL, SQL Server, MySQL, AS400, Oracle ATG, SEQUELViewpoint

Marcy Rosich

1021 Cascade Road 724-***-****

Monaca, PA 15061

Laurie Baker

2434 Oak Drive 352-***-****

Fort Pierce, FL 34949

Charlie McVay

681 Hartzell School Road 724-***-****

New Brighton, PA 15066

Marcy Rosich

1021 Cascade Road 724-***-****

Monaca, PA 15061

Laurie Baker

2434 Oak Drive 352-***-****

Fort Pierce, FL 34949

Charlie McVay

681 Hartzell School Road 724-***-****

New Brighton, PA 15066

REFERENCES

Marcy Rosich

724-***-****

1021 Cascade Road

Monaca, PA 15061

Laurie Baker

352-***-****

2434 Oak Drive

Fort Pierce, FL 34949

Charlie McVay

724-***-****

681 Hartzell School Road

New Brighton, PA 15066



Contact this candidate