Wade D Goode Jr

**** ******* *****, ******, ** **187 734-***-**** ac7bmd@r.postjobfree.com

EDUCATION

Bachelor’s in Information Technology & Information Assurance

Baker College May 2018

Associate of Applied Science, Computer Networking Technology Cisco Option

Baker College September 2014

CERTIFICATIONS

CCNA Network Associate: Expected Completion November 2018

CCNA Exploration: Network Fundamentals June 2014

CCNA Routing and Switching: Routing and Switching Essentials April 2014

Certified Trainer for Darden Inc May 2007

EXPERIENCE

Apple Senior Technical Support Advisor September 2016-Present Kelly Services Troy, MI

Log and resolve customer technical issues

Provide tech-support for Mac and iOS customers.

Cultivate and repair customer relationships

Educate and instruct customer’s in updating and troubleshooting tech issues

Network Support Technician, Externship (150+ hours July-September 2014

Wyandotte City Hall, Wyandotte, MI

Perform routine maintenance and repairs to networks

Configure defined parameters for installation of local area networks and metropolitan area networks components

Cisco ViOP

Backup network data

Configure security settings for individuals and groups

Identify network challenges and troubleshoot connectivity issues

Install, repair, and configure network cables and equipment

Service Professional

Bahama Breeze Livonia, MI May 2006-2016

Develop and promote team members development

Supervise and coordinate activities within the organization

Establish and maintain fluidity within various departments

Devise plans to accommodate clientele needs

SKILLS

Experienced with Customer relations Microsoft Word, Excel, PowerPoint, and Adobe

Works well in both team and unsupervised environment.

Wade D Goode Jr

1202 Terrell Court, Canton, MI 48187 734-***-**** ac7bmd@r.postjobfree.com

Personal References:

David Fuller

Director of Information Technology

City of Wyandotte

3200 Biddle Avenue Wyandotte, MI

734-***-****

ac7bmd@r.postjobfree.com

Dion King

CISCO Instructor at Baker College of Allen Park

IS&T Senior Service Desk Technician at Louis Vuitton

313-***-****

ac7bmd@r.postjobfree.com

Cortnee Przesmycki

Registered Nurse

24139 Chicago, Dearborn, MI

734-***-****

ac7bmd@r.postjobfree.com

Zac Goodgall

Contractor

Comcast

734-***-****

ac7bmd@r.postjobfree.com

Michael Sharp

Ford Motor Company

Vehicle Processing Supervisor

313-***-****

ac7bmd@r.postjobfree.com

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