ISAAC D. NYE
Summary & Profile
Multi-award-winning executive with excellent track record of building powerhouse infrastructures, architectures, and IT/IS teams in the widely diverse worlds of healthcare, hospitality, military, and government. Maximizes capabilities, productivity, and cost-effectiveness by spearheading state-of-the-art strategic plans optimally aligning technology with unique business needs. Provides 360-degree perspective vital to creating leading-edge win-win solutions by leveraging extensive experience spanning from hands-on R&D and large-scale multimillion dollar implementations to top senior and client-facing management.
Skills & Expertise
Global IT/IS Leadership Strategic & Technical Planning Enterprise Infrastructure & Systems Architecture
Business & IT Alignment Fiscal Governance Large-Scale & Multi-Site Project Management
Team Building & Mobilization Client & Vendor Relations Consulting ITIL & Workplace Compliance
Conductor IT LLC. Encinitas, California
Conductor IT is a startup managed IT services provider (MSP) and cloud services provider (CSP) that offers a comprehensive set of IT solutions that solve business challenges, are customizable to fit unique business needs, and enable customers to stay focused on their core business.
4/2017 – Present
Brought on to design and bring to life a vast set of enterprise service solutions such as a cloud services infrastructure, technical and support teams, service offering and processes with a model for optimization, and to develop a strategic plan for IT service policy and procedures.
Wrote and published all company framework process and procedures relevant to the IT managed services offering up to and including security, acceptable use, end user agreements, and system deployment and management procedures.
Forged major partnerships for resale MSP and CSP services with Ingram Micro, Microsoft, Dell EMC, HP, Juniper, Nutanix and Meraki placing Conductor IT in the mainstream of value added resellers in turn giving customers a competitive edge on cost of services.
Forklifted a VMware stack and EqualLogic SAN environment and migrated it successfully without downtime to a Nutanix Hyper-Converged platform with Juniper 10GB network. Increasing performance and volume capabilities while reducing footprint and decreasing annual costs considerably.
Successfully onboarded 5 of the company’s first major customers through a personally designed custom assessment to deployment playbook process.
TRI-AD Actuaries Inc. Escondido, California
TRI-AD is a complete human resource benefit administration firm that serves the unique needs and requirements of mid-market employers. With a strong IT team of developers, system engineers, analysts, and administrators TRI-AD has developed a proprietary SAAS based benefit and retirement administration platform. Their success and reputation clouts customers the likes of Visa, VMware, Smuckers, Cedars Saini Health, JPL Financial, and Micron Technology.
Director of I.T. Operations
3/2015 – 4/2017
Reporting directly to the CEO, managed and directed a 4-person IT operations team. Responsible for architecting, coordinating, and implementing a cutting-edge hybrid enterprise platform. Global oversight in all data center, storage, compute and network operations. Including disaster recovery planning and business continuity, platform and standard uniformity, change control, strategic planning, training and knowledge transfer, and ensuring the content of architecture diagrams and technical documentation
Brought on to redesign and manage several facets of the IT operation. Major milestones were completed in a very short amount of time to remediate and implement change controls to the infrastructure, security practices, disaster recovery and business continuity, server hardware and operating system integrity, Identity management systems, penetration and vulnerability scans to web applications through Web Application Firewall (WAF), and active directory overhaul to meet SSAE 16 SOC1 and SOC2 controls.
Presented, designed and implemented a much-needed VMware conversion to Nutanix Hyper converged platform replacing VMware server farm and Nimble SAN’s. This improved performance and DR capability immensely.
Successfully conducted and passed three annual SSAE 16 SOC1 and SOC2 audits performed by 3rd party accounting firm.
Implemented processes using an IT management system housing documentation, training KB’s, and group project communication. This increased collaboration between IT development and IT operations increasing support workflow and communication using escalation tiers, improving project deliverables and productivity.
Designed and presented Strategic Plan outlining acquisition of a suite of IT management applications, an IBM Lotus Notes conversion to Exchange online, and an IBM Domino conversion to SharePoint 2016 online. Designed and Implemented new Palo Alto firewall systems, Juniper virtual chassis network switches, and TRAPS end-point protection system. A Commvault backup and recovery system, Solarwinds Orion monitoring system with help desk, and an Azure hosted 2012 terminal services farm serving 300+ users were also deployed.
Connect the Doc’s Medical Management LLC. Encinitas, California
Working with well-established and reputable medical specialty practices and Healthcare MSO’s (Management Services Organization’s) to bring the latest in virtual, cloud, and SAAS technology into the hands of the medical practitioner while easing the business mind of risk and data integrity.
Director of I.T. Business Development (Consultant)
2/2014 – 3/2015
Hired as a consultant to assess infrastructure for optimization and to develop a strategic plan for enterprise wide IT service policy and procedures. Directed to streamline application hosting services, new IT service lines, Infrastructure as a service IAAS, Desktop as a service DAAS, and overall architectural integrity. Responsible for all IT service marketing and customer relationship activities pertinent to the IT business.
CHMB, INC., Escondido, California
Provider of advanced technology and business services optimizing healthcare performance and profitability via IT and revenue cycle management solutions.
Director of IT – Professional Services
8/2012 – 2/2014
Top IT executive facing all CHMB customers, interim CIO, and consultant for major national health systems; hosting, infrastructure, and application matters. Manage and integrate customer Electronic Health Record (EHR) and Revenue Cycle Management systems to CHMB hosted and cloud-based systems with 99.99% uptime guarantee via disaster recovery and business continuity fail safes; spans from project development to implementation including EHR optimization, and infrastructure stability and integrity. Devise and maintain all strategic forecasting and develop IT/IS budget.
Increased North Bend Medical Centers’ IT team’s productivity by 75% with 2 less staff, leading $1.7M IT/IS overhaul maximizing system stability, slashing system downtimes by 98%, accelerating collections and billing cycle by 45%, and achieving 100% physician meaningful use attestation.
Grew systems revenue for Faculty Practice Plan at Howard University, building, refining, and seamlessly transitioning to autonomous IT/IS team and processes including hiring and training new IT staff on new policies and procedures, and achieving compliance with all US healthcare regulations.
Achieved highest physician satisfaction scores since introduction of electronic charting, while increasing patient revenue for New York Presbyterian Hospital’s specialists group, expertly managing 6-month readiness project for complex dual system implementation, and ensuring successful go-live in 3 days.
Executive liaison for large implementations for health systems such as Scripps Health, St. Joseph’s Healthcare, Howard University FPP, Robert Wood Johnson University Health, Rogosin Institute in New York City, and Hoag Healthcare.
CHMB, INC., Escondido, California
Director of IT
2/2005 – 8/2012
Conceived of and led execution of long-term cost-effective strategic IT plans to enable and scale company growth, increase capabilities, and reverse declining customer base; involved transition from legacy-based systems to enterprise infrastructure and ERP applications. Directed resources and systems for +300 clients in US. Managed 4 major acquisitions including integrating systems. Directed cross-functional teams on large development, implementation, migration, and upgrade projects. HIPAA Security Officer.
Enabled dramatic increase in services, and significant decrease in costs, building and leading joint operations committee to develop global IT strategic plan; optimized management and monitoring of cost flows and spend on all IT assets, agreements, and contracts.
Unhindered corporate infrastructure and systems from overextension prohibiting growth, identifying and contracting American Internet Services to co-locate +500 servers, SAN, and multiple network and security systems via a hybrid of on premise and cloud services through AWS; cut 15% of internal IT costs, and increased growth potential by 100% for business.
Expanded IT business reach, implementing $4.5M infrastructure for end-user across multiple campuses enabling seamless system transitions in 48-hour period, and converting and implementing data conversion growing recent acquisition Sharp Mission Park’s system to 400 physicians and 3,700 users.
Recouped high-value real estate and office space, slashing 80% of company paper costs, and accelerating productivity for billing department from <1 months to few days via development of new Record Management System (RMS) department to manage 75,000 billing reports with 3.3M pages.
Scaled business growth with minimal added costs, researching and development telecommuting platform enabling expansion of workforce without increasing overhead costs.
KSL LA COSTA RESORT & SPA, Carlsbad, California
Full-service hospitality firm operating independent, iconic, luxury resorts throughout US.
1/2003 – 2/2005
Planned and led all aspects of IT and telecommunications for all KSL and resort technology during $150M renovation of IS, phone systems, and corporate data center; included, but was not limited to, IT infrastructure, system security, project management, forecasting, and vendor relations. Oversaw 15-member staff comprised of technical, professional, and clerical employees.
Maximized bandwidth and functionality of all resort-wide systems for Grand Wailea Hotel Resort & Spa in Maui, HI, designing, building, and implementing new Extreme Networks switching system.
Provided revolutionary capabilities for new $25M spa and salon, managing, implementing, and integrating cutting-edge technology such as climate control, music system, POS, and centrally managed pool and spa systems.
Enabled high-speed internet, A/V automation, robust network, and telecommunications for new 65,000 sq. ft. ballroom, serving as integration project manager.
KSL LA COSTA RESORT & SPA, Carlsbad, California
Senior Network Systems Engineer
2/2002 – 1/2003
Designed, implemented, and/or managed variety of network systems projects.
Simplified property management system, implementing Springer Miller Systems including POS, food and beverage, front desk, reservation, accounting, and spa and golf reservation modules.
Orchestrated successful corporate-wide implementation of Microsoft Dynamics to automate accounting and budget management.
UNITED STATES NAVY, San Diego, California TOP SECRET (SSBI) Clearance
Information Systems Technician 2nd Class (SW) & LAN Administrator
1/1998 – 10/2001
Design, installation, operation, and maintenance of state-of-the-art IS including Classified Secure and Unclassified LAN and WAN communications, mainframe, mini- and microcomputer systems, and programming. Served diverse team roles such as computer system analyst and telecom system operator including for automated networks and full spectrum of data links and circuits. Operation Enduring Freedom (Afghanistan War)
COLEMAN UNIVERSITY, San Diego
1/2007 – 12/2010
Taught Advanced Hardware Diagnostics, Heterogeneous Networking, and Network Implementation in accordance with Accrediting Council of Independent Colleges & Schools (ACICS)
Coleman University, San Diego, California
Master of Science in Business & Technology Management (Suma cum Laude)
Bachelor of Science in Computer Applications & Networks
Technical Skills & Faculties
Hardware: Palo Alto firewalls, Juniper (Switches, MX5 routers, ISCSI), Sonicwall (NSA, TZ series Firewalls, SSLVPN), Cisco (UCS Servers, chassis/core 65XX 45XX & edge switches, routers, ASA, VOIP, Fibre Channel), CITRIX Netscalers, Dell (Power edge Servers, Optiplex and Precision Desktops, Latitude laptops, Nimble SAN, Compellant SAN, Equalogic SAN, EMC clarion SAN), Pure Storage SAN.
Operating Systems: VMware ESXi 5.x/6.x with VCenter, Citrix XenApp, Windows Server 2016/2012/2008/2003, Windows xp/7/8/10, SCO, AIX, UNIX HPUX, LINUX Redhat/Ubuntu, MAC os 10.x.
Applications: Microsoft SharePoint, Microsoft Office Professional Suites 2007-2016/O365, Commvault Simpana, FIS Global Relius Administration, Symantec (Altiris, NetBackup, Backup Exec, Corp/Ent antivirus and internet security), ESET, Microsoft Exchange 2007/2010/2013, Oracle EBS R12, Oracle Database 10G, VEEAM, Microsoft SQL Server 2005/2008/2012, VMware ESXi, Solar Winds Orion, Intuit Quickbooks Enterprise, Allscripts Enterprise PM and EHR, Laserfiche RIO, SAGE Practice Management Systems, Great Plains Dynamics, ServiceNow, DELL KACE
Network: TCP/IP, ATM, ARP, FTP, Telnet, SSL, DNS, DHCP, QOS, LAG, BGP, 10 GBPS, WAN load balancing, IP/V4/V6, SMTP, ICMP, MGCP, SIP, MPLS, GSM
Languages and Reporting Tools: .NET, Visual Basic Scripting, SQL SSRS & SSIS, Crystal Reports, SharePoint Services Software Development kit.
Governance and Compliance: SSAE 16, SOC1 & SOC2, HIPAA SOC2, PCI-DSS, Sarbanes – Oxley (SOX)
Awards & Honors
Top Tech Executive Award Finalist (2011 & 2012) – San Diego Magazine
IT Executive of the Year Finalist – San Diego Business Journal (2010)
Combat Action Medal Afghanistan (2001)
Afghanistan Campaign Medal (2001)
US Navy Achievement Medal (x2)
USS Antietam (CG-54) Sailor of the Year 1999