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Customer Service Loan

Roselle, IL
October 08, 2018

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** ******* ***, *******, ** *****



Accomplished mortgage professional recognized for quickly solving complex problems, simplifying back office operations, and providing exemplary customer service. Extremely adaptable under pressure and possess the ability to learn at an accelerated pace.

Professional Experience

Academy Mortgage (Rolling Meadows)

Quality Assurance Loan Auditor December 5th, 2016 – March 2nd, 2018

Reviewed and Audited Conventional Loans for accuracy and proper documentation before being sold to Fannie Mae and FHLMC.

Communicated with the bank personnel from where the loan originated for additional documents and questions.

Processed 8 to 10 files every day.

JP Morgan Chase Bank NA (Downers Grove)

Senior Loan Processor May 10th, 2009 – October 24th, 2016

Maintained a pipeline of at least 50 loans and closed 15 to 20 loans per month.

Utilized best customer service practices through welcome, follow up, and pre close calls.

Informed Loan Officers about the loan progress and also helped in loan restructuring if needed.

Directly interacted with title companies, attorneys, borrowers, and realtors.

Coordinate closing with borrowers and title company.

New South Federal (Market Street Mortgage), Schaumburg, IL

Senior Loan Processor April 1997 – October 2008

Process loan applications- point of origination to closing.

Maintained a pipeline of at least 60 loans per month ranging from $50K to $1.2M.

Solid knowledge of FHA, VA, Conventional, and Sub-Prime Loans.

Determined client’s credit worthiness.

Reviewed client’s files to verify compliance with state policy.

Directly interacted with applicants, builders, loan officers, attorneys, realtors, and title companies to set expectations and avoid issues.

Mentored new employees.

Special projects as needed.

Home Savings of America, Schaumburg, IL

Loan Processor July 1995 – November 1996

Processed loan applications - origination to close.

Household Mortgage, Woodale, IL

Loan Processor May 1985 – December 1994

Supported customer service and escrow analysis


BA Accounting and Auditing, University of Gujarat, India

Computer Skills

Microsoft Office, Desktop Underwriting/Loan Prospect System, Clout, Empower, E3, and Mortgage Ware

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