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Customer Service Manager

Charlotte, NC
October 08, 2018

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October 08, 2018

SAP APO – Consultant (Supply Chain) 10/08/2018

Dear Hiring Manager,

I am a motivated professional with customer service proficiency and extensive Senior Account Manager experience. Recently, I learned of TIAA’s opening for the Business Analyst role and I was compelled to contact you with my interest. I believe that my professional backgrounds and industrialist drive make me an ideal candidate for this opportunity.

As a person who thrives in high-pressure and fast-paced situations, I strive for positive results through the application of my supply chain planning and data analysis abilities. Additionally, I possess expertise in leadership and an aptitude for optimizing performance and motivating colleagues. In any position, I am able to visualize success and identify innovative and effective strategies for achieving it.

I have artfully balanced workplace objectives and productive relationships, inspiring strategies and insightful suggestions to achieve a competitive business edge. My communication and leadership strengths have enabled my professional growth.

I have enclosed my resume for your review. I will try and contact you within the week to discuss the next steps in your hiring process. I appreciate your time and consideration of my candidacy for your new Business Analyst positiom.


Preston Almond


3200 Frederick Place, Charlotte, NC 28210,



To obtain a position as a Business Analyst and to ensure that client relationships within the respected region are continuously growing and expectations are not only met but also exceeded.


Coastal Carolina University, Wall College of Business Conway, SC

Major: B.S., Business Management Graduation: August 2017


Nolan Transportation Group June 2017 – October 2018

Senior Account Manager Charlotte, North Carolina

Responsible for building and maintaining strong, long lasting relationships with clients.

Generated $3.6 million in sales and $420,000 profit margin.

Negotiate and create contract agreements to maximize profits.

Ensure timely and successful delivery solutions fit for customer expectations.

Seek new business opportunities with existing clients to improve long lasting relationship within the specific client.

Collaborate with sales team to recognize strengths and/or weaknesses to better meet customer expectations.

Responsible for personal research in order to generate leads for potential clients.

Maintain an average of 60+ cold calls and follow up calls daily.

Prestwick Country Club April 2016 – September 2016

Golf Assistant – Inside and Outside Operations Myrtle Beach, South Carolina

Provide exceptional customer service to members of the club and serve them in any capacity.

Register players and assign them their tee time.

Maintain a fleet of 74 golf carts.

Dedicated to providing members, their families, and guests with a rewarding golf experience.

Train new staff.

Collect and record all pro shop transactions for green fees, programs, and rentals.

Start groups off in a timely, efficient manner.

The Hackler Golf Course at Coastal Carolina University March 2015 – April 2016

Golf Assistant – Outside Operations Conway, South Carolina

Greet golfers in a respectable manner and provide the full PGA Experience.

Maintain a fleet of 52 golf carts.

Ensure that golf carts were staged properly and golfers are starting on a timely manner.

Train new staff to complete job activities at a level of high professionalism.

Tend to golfers needs for events and achieve high customer satisfaction.


Computer Skills: Proficient in Microsoft Office Word, Excel, Access, and PowerPoint

Studied Abroad: Spent four weeks total in London, Scotland, and Ireland studying the importance and effects of Strategic Management in a business setting.

Program Involvement: Completed four years of Coastal Carolina’s PGA Golf Management Program until deciding to focus on a career path correlating my major.

oPGA Golf Management Board of Directors:

Treasurer – Responsible for 275 students funds and budgeting programs expenses for tournaments and fundraising events.

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