Celeste Fletcher

Phoenix, Arizona 602-***-**** ac7bhj@r.postjobfree.com

SUMMARY

A highly talented individual with over 2 years work experience providing customer service with the upmost efficiency. Skilled at building rapport with clients and works well under pressure. Exceptional telephone skills and detailed oriented.

EXPERIENCE

Quick Trip 03/2018-Present

Part-time Clerk

Greeted and served customers providing expert customer service while promoting company brand

Ran register efficiently and kept line moving ensuring customers were served quickly

Maintained store merchandise and appearance of store

Concentrix 10/2016-03/2017

Apple Tier 1 Technical Advisor/ Mac support

Provided high quality customer interaction and experiences by handling inbound calls

Resolved advanced technical issues, troubleshoot and addressed routine questions

Maintained accurate and complete documentation of all inquiries

Listened attentively to customer needs and concerns; demonstrated empathy while maximizing opportunity to build rapport with customer

Salvation Army Kroc Center 05/2016-12/2017

Guest services/ Youth and Education worker

Provide great customer service to the community; see that all customers, clients and members are given prompt and courtesy service

Inform customers of Center programs and activities over the telephone and in person

Maintained progressive knowledge of all programs and facilities

Assisted in Camp Kroc summer program

Attended staff meeting as assigned

Target, Phoenix, AZ 11/2015-01/2016

Cashier (Seasonal)

Greeted customers while operating cash register and balancing drawers at the end of shift

Rung up purchases and answered customer questions about products, services and merchandise in a timely manner

Promoted Target apps, Target Red cards and weekly sales to customers

Assisted in loss prevention of store merchandise

Harkins Theatres, Tempe, AZ 12/2014-08/2015

Team Member

Greeted customers with a positive attitude

Provided ticket handling and directions to customers to their auditoriums

Prepared/sold concession stand items

Sign up customers for the loyalty program and answering questions

Handled cash transactions during assigned shift

EDUCATION

Humanities and Science High School, January 2018

Celeste Fletcher

Phoenix, Arizona 85040

ac7bhj@r.postjobfree.com

602-***-****

To Whom It May Concern:

We live in a world that’s constantly changing and the need for highly qualified Customer Service Representatives are in great demand.

As you can see from my resume my qualifications of being self-motivated, dedicated to the task at hand and having an exceptional work ethic can help you meet that demand. I also believe in providing exceptional customer service as well as being a team player and I’m the person to do just that for your customers and your company.

I look forward to hearing from you soon about the job placement position. Thank you for reviewing my resume.

Sincerely,

Celeste Fletcher

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