**** ******** **** **, *****, FL 33619 • 813-***-**** • email@example.com Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Training development aptitude
Active listening skills
Call center transactions
Exceptional time management skills
Positive and friendly
Care Agent, 01/2018 to 07/2018
Convergys – Tampa, FL
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Determined customer needs by asking relevant questions and listening actively to the responses. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Learned, referenced and applied product knowledge information. Customer Service Associate, 11/2014 to 06/2017
Walmart – Tampa, FL
Greeted customers in a timely fashion, while quickly determining their needs. Determined customer needs by asking relevant questions and listening actively to the responses. Learned, referenced and applied product knowledge information. Created an inviting environment for customers by maintaining store organization and cleanliness. Stocker, 08/2017 to 01/2018
Dd's DISCOUNT – Tampa, FL
Maintained a neat, orderly and safe work space.
Removed all debris and packaging from boxes and disposed of them properly. Education
Mentored new sales associates to contribute to the store's positive culture. Completed all cleaning, stocking and organizing tasks in assigned sales area. Cashier, 01/2016 to 04/2016
Kmart – Tampa, FL
Accepted both cash and credit card payments according to standard operating procedures. Provided customers with information on specials and discount deals. Pleasantly engaged customers, offered a warm smile and provided immediate and dedicated assistance.
Carefully bagged items to prevent fragile products from being smashed or broken. Front Office Billing And Coding, 2018
Florida Career College - Tampa, FL
Health Insurance Portability and Accountability Act Certified (HIPAA)