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Pharmacy Technician Customer Service

Brampton, ON, Canada
October 09, 2018

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Deependrejeet Lall 416-***-****

* ******* ****** ********, ** L6X 3E3


To work in a challenging environment that will expand my knowledge and offer interactive opportunities to gain experience in Retail pharmacy.


• Customer service • Interact well with the public

• Excellent communication skills • Goal Oriented, Meet deadlines

• Leadership skills • Record keeping

• Highly organized • Coordination and teamwork

• Punctual, Hardworking

• Certified First Aid, CPR + AED


• Certified and trained in handling the

Epi-Pen device

• Computer Knowledge

• Multilingual- Fluent in English, Hindi

and Punjabi

• Valid “G” license with clean driver’s


Computer Skills

• Extensive class use of pharmacy-related software such as Meditech, Pharmaclick, Kroll and Fillware

• Proficient with MS Word, Excel, and PowerPoint

Dispensing Skills

• Can accurately count, pour and dispense medications according to prescription

• Compounding extemporaneous preparations according approved pharmacy formula

• Processing orders using ODB formulary, drug interchangeability, third-party billing

• Familiar with the process of MedCheck program

Communication Skills

• Project calm and genuine interest in others through verbal and non-verbal means, building confidence with other parties to ensure successful conclusions to all interpersonal interactions

• Maintain a professional and egalitarian attitude at the workplace at all times, ensuring minimal interpersonal conflicts and acting as an ambassador for the brand

• Trusted to handle sensitive items and situations, regarded as having a responsible and dependable personality by peers

• Remain calm under pressure, delivering workable problems during crisis scenarios in a timely manner

• Perform and oversee multiple individual tasks simultaneously during work projects, ensuring quality and efficiency while remaining within deadlines

• Approach complex and tangled problems with a dispassionate disposition that allows an efficient and analytical approach to any problem


Pharmacy Technician (Co-op, Volunteer) July 2018 - Present IDA Dusk Pharmacy, Brampton, ON

• Process prescription through Nexus PharmaClick, filling, and dispensing prescription, billing Third Party, and filling blister packs.

Deependrejeet Lall 416-***-**** 8 Selsdon Street Brampton, ON L6X 3E3

Pharmacy Technician (Co-op) August 2018

Credit Valley Hospital, Mississauga, ON

• Manufacturing, Compounding, Filling, Unit dose dispensing, Re-stocking medications. Postal Service Carrier (Part time) Dec 2016 – Feb 2018 Canada Post, Brampton, ON

• Bundle mail in preparation for delivery or transportation to relay boxes

• Deliver mail to residences and business establishments along specified routes by driving

• Enter change of address orders into computers that process forwarding address stickers

• Maintain accurate records of deliveries

• Meet schedules for the collection and return of mail

• Answer customers' questions about postal services and regulations

• Obtain signed receipts for registered, certified, and insured mail; collect associated charges; and complete any necessary paperwork

Sales/Advisor (Part Time) Sep 2013 – Dec 2014

Storesupport – RONA, Mississauga, ON

• Greet customers and discuss type, quality and quantity of merchandise

• Maintain internal computerized record-keeping systems

• Develop and implement marketing strategies

• Resolve customer complaints and demands for customer’s satisfaction

• Maintain the organization and cleanliness of work space

• Able to suggestively sell products to customers

• Help customers identify services or tools that best suited their needs EDUCATIONAL HISTORY

Sheridan College, Brampton, ON Completion of Pharmacy Technician Program Mississauga Secondary School, Mississauga, ON OSSD AWARDS AND HONOURS

• Entrance scholarship for academic achievement in high school

• Honor roll in Pharmacy technician program for giving excellent performance in academic field at Sheridan

• Completion of WHMIS Certificate training


• Engaging member of Sheridan student union by helping out in various fundraising and volunteering events

References available on request

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