Vincent Smith
**** ********* ******, *******, ** 77004
Phone: 832-***-****
Email: ac7b20@r.postjobfree.com
IT specialist with 20+ years of Supervisory and Professional Experience in IT Asset Management, high level to support to “C” Level Executives. Desktop Support and hardware installation and configuration. Expert and highly familiar with extensive security, networking, engineering and operating system software. Possess an Electronics Engineering Certification.
Salesforce Admin/App Builder Certificate (Simplilearn). Create Users, Monitor Cases, Integration, Workflows, Email Alerts, Validation Rules, Data Management, Service cloud, Sales Cloud…etc.
Technical Expert in the areas of Windows 7/10, iOS and Android devices
Security and Networking knowledge, particularly as it comes to modern authentication and connectivity to corporate environments from Internet Connected mobile devices.
Have experience with Virtual Desktop Environments (VMWare VDI, Citrix)
Has experience managing Windows 10 devices in a hybrid computing environment covering both cloud (Mobile Device Management (MDM) enrollment AD join) and on premise (domain joined, group policy, etc.) solutions
Has breadth of knowledge of general computing technology
Can communicate clearly (written and verbal) and able to translate complex and abstract concepts into easily understood content. Ability to Work Under Pressure, Great Decision Making/Time Management, Self-Motivation
Is comfortable with collaboration and content authoring in Microsoft O365 environment (SharePoint, Teams, etc.)
Can work effectively as part of a global team, Self-Starter with Limited Supervision
Experience working in large enterprises, ideally with some exposure to supporting computing requirements in industrial/manufacturing spaces, has experience creating technology visions, strategies, reference architectures, and roadmaps
TECHNICAL SKILLS:
Senior Desktop Support: Supported VIPs, Critical Users, Executive Staff Members’. Trade Floor Support on Daily Basis with Great Time Management, Work Well Under Pressure
Hardware: Dell, Lenovo, HP, iPhone, iPad, HP Printers, Panasonic, Lexmark, Canon, Ricoh, HP Plotters Projector Setup via Conference Room, Flat Screen TV Configuration
Operating Systems: Microsoft Server-Windows XP – Vista - Windows 7/10- Android –Apple iOS7- iOS10.X Blackberry
Supervised Helpdesk- Tracking, Monitoring Calls to Meet SLA,
Software: SAP, MS Office Suites’ 2003-2013, Microsoft Exchange, Lotus Notes, Enterasys Wireless Access Points 802.11b/a/g/n, Secure ID Cards, SAP-Tivoli- Remedy- pc Anywhere-Remote Desktop, FactSet, Bloomberg
PC Support: Imaged PCs, Laptop/Desktop Repair, Mapped Client Printer, Deployed PC Setup, Network Connectivity, Blue Screens, Setup CMOS, BIOS Configuration
Professional Experience.
Randstad/IBM/Motiva March 2017-June2017 Contract
Senior Desktop Support Analyst
Managed Shipping and Receiving of all Assets
Cataloged Assets: Serial Numbers/Asset Tags
Resolve PC/Tablets/Notebooks Issues Daily Basis
Managed Asset Inventory Hardware/Software – Negotiated Software License
Resolve PC/Tablets/Notebooks Issues Daily Basis
Support User Daily Issues Tasks Desktops/Laptops/Printer
Imaging PCs/Deploying PCs to Clients/Laptop-Desktops
Resolve Trade Floor Issues for Traders Daily Basis
Bankers Life August 2016 – March 2017
Account Executive/Senior Desktop Support
Resolved PC/Tablets/Notebooks (Apple, Samsung, Windows)
Resolved User Daily Issues Tasks Desktops/Laptops/Printers
Managed Client Accounts Set Appointment to Negotiate Account
Fayez Sarofim & Company May 2014 - December 2015
IT Architect I - Asset Management Analyst /Senior Desktop Support IV
Resolved Executive/Principals PC/Tablets/Notebooks p\Printing Issues
Managed Asset Inventory Hardware/Software Licenses – IT Budget Control
Resolved Trade Floor Issues with Secured Software/Websites (FactSet and Bloomberg)
Managed Software Licenses via SharePoint
NRG/Reliant Energy June 2008 – December 2013
IT Architect I - Asset Management Analyst /Senior Desktop Support IV
Completed ITIL Training 2012
Managed Asset Inventory Hardware/Software – Negotiated Software License Pricing 30% Saving
Managed Software Licenses via SharePoint – Cut Search Time for Software Down 40%
Dell/Lenovo/HP - Conducted Road Map Meetings to Discuss Late Model Availability, Specs and Warranty Life-Cycle - Slashed New Hardware Purchase 25%
Spearheaded Physical Inventory Plans for all Assets Company Wide – Completed Project 2 Months a Head of Schedule Traced Down Missing PCs Resulted in 90% Recovery Rate
Managed Disposal of IT Equipment and Accessories Nationally per EPA guidelines
Accountable for Imaging and Configuring Desktops/Laptops Deployment – Resolved Within Time frame
Provided 3rd Level Desktop Support Local and Remotely
Three Levels to Fulfill SLA Before Routing to Upper Management (Med 24-72 Hrs. Completion, High 24-48 Hrs. Completion and Critical 1-4 Hrs. Completion) 89% First Call Resolution
Performed Hardware and Software Diagnostic Troubleshooting
Resolved Trade Floor Issues Hardware Secured Software/Websites (FactSet and Bloomberg)
Managed Shipping and Receiving of all Assets Nationally – Negotiated Shipping Pricing 25% Saving
Enbridge Energy Feb. 2007 – Feb. 2008
Asset Management Analyst
Administered Novell Zenworks Asset Management Program
Administered Remedy Asset Management Program
Spearheaded Physical Inventory Plans of all Assets Enterprise Wide
Managed Disposal of Assets Return Equipment – Shipped on Time Saving Late Fees
Re-imaged and Configured Desktops/Laptops /Devices
Network and Internet Security Configurations
Assisted with Shipping/Receiving of All Assets Enterprise Wide
Obligations: Unboxed, Labeling, Configured, Setup/Configured
Wireless Card, Tested Connections
Getronics Nov. 2005 – May 2007
Desktop Support Analyst II
Supported / Configured Desktops / Laptops
Supported / Configured Laptop’s w/Secured ID RSA Token
For Remote Access / Dial-up / DSL / VPN Software
Installed & Configured MS Exchange’s Outlook’s Clients and Lotus Notes R4.6- R6.5.3 Clients
Access Points / Wireless Configurations 802.11b/g/a/n DSSS FHSS
Installed & Configured Vendor Neutral Access Points
Managed Call Tracking via Remedy Software /PeopleSoft
Supported 20,000+ Users Local / Enterprise Wide
Bridgestone/Firestone Nov. 2000 – Aug. 2005
Asset Management Inventory Control (01/02 – 08/05)
Administered Qualiparc Asset Management Program
Spearheaded Physical Inventory Roll-out Project Plans of all Assets
Earned Bridgestone/Firestone’s 2003 President Award for Roll-Out Project Saving $1.4 Million
Lease CIT/Purchased Management Roll-out Projects
Maintained/Managed Over 4,000 Assets Enterprise Wide
Managed Shipping and Receiving of all Assets Nationally – Negotiated Shipping Pricing 20% Saving
EDUCATION
Electronics Engineering, ITT Technical Institution, 03/95-04/96
Certificate of Completion: Electronics Engineering Technology
Information Technology: Houston Community College, 09/87-05/89
Certificate of Completion: Mainframe Programming / Microcomputers
ACCREDITATION
Microsoft Office XP 2003-2010
Introduction to Networks TCP/IP
Ziglar Training Systems Customer Service Class
Performance Management Training
Business Ethics: An Introduction Training
ITIL v3 Foundation Certification- Completed Internal Training Course (Provided by Company)
2003 Bridge/Firestone President’s Award Employee of the Year (Saving $1.4 Million)
CERTIFICATIONS:
Salesforce Administrator and App Builder (Developer) 2017
Agile Project Management Foundation 2017 Certified Technician: Notebooks – Desktops – Printers
Microsoft Certified Professional MCP Desktop - Microsoft Certified Professional MCP Server