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Change Communications Consultant

Location:
Highland Park, IL
Salary:
$110 p/hr
Posted:
October 09, 2018

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Resume:

Karen A. Meek m: 312-***-****

Senior Change Communications Consultant e: ac7b0a@r.postjobfree.com

Highland Park, Illinois (Greater Chicago area) in: linkedin.com/in/meekseeks

Professional Summary

Seasoned communications strategist, partnering with business and IT leaders to understand their objectives and deliver communications solutions that help stakeholders and employees navigate large-scale change. Corporate communications career began in advertising/PR firms and matured in employee communications leadership and consulting roles in Fortune 500 companies. Earned industry recognition, achieving advertising association awards. Served on business communications association board. Prosci® Change Management certification (2015). Member ACMP Midwest.

Core Capabilities & Attributes

Strategic OCM communications planning

Executive and employee communications

Program sponsor communications

Budget, project and vendor management

Matrix/cross-functional consulting

Stakeholder analysis and management

Web, broadcast, social media, print & PPT content

Turns complex concepts into consumable information

Accomplished business writer, producer, storyteller

Solution finder, relationship builder

Work Experience

Change Communications Consultant Aon, Lincolnshire, IL, 2/2018 – 8/2018

Supported the Business Technology Management organization with strategic communications planning and assets production for an enterprise-wide transition to managed services operating model. Initiated global webinar series, new technology tool tutorial videos, FAQs, stakeholder engagement and measurement tactics.

Change Communications Consultant AbbVie, Waukegan, IL, 2/2017 – 1/2018

Part of a change management consulting team for the transition of consumer websites to the Adobe cloud. High profile initiative involving the company’s top brand. Change communications deliverables included SharePoint site; bi-weekly webinars; business executive sponsor communications; change champion communications support; program communications via web-based tools and meeting materials. Contributed to training content and training rollout notifications.

Change Communications Consultant Patina Solutions, Chicago, IL, 8/2017 – 12/2017

Supported the senior vice president (program sponsor) for a business change initiative that impacts two-thirds of the company’s 15,000 employee base. Communications strategy, plan, measurement strategy, and assets included a learning series, executive communications and roadshows, mid-manager messaging tools, SharePoint site, and more.

Change Communications Consultant National Clients, 10/2016 –6/2016

Served business and IT executives, change management teams and other enterprise leaders to develop and deliver strategic communications programs for large-scale change initiatives, including a managed services rollout at a national financial company and a new work order intake program for a national infrastructure construction company.

Change Communications Consultant AbbVie, North Chicago, IL, 10/2015 – 8/2016

Served AbbVie IT’s CIO and senior leadership team to plan and implement communications for a sweeping cultural and operating transformation program. Assets included: multi-channel executive communications; ghostwritten articles; a program SharePoint page set up as a repository of information about the change; leadership town halls for the global IT audience; business stakeholder presentations; IT employee learning series; focus groups; manager communications tools; CIO emails and meeting content; various polling tactics to measure communications effectiveness.

Communications Consultant Cigna HealthSpring, Nashville, TN, 10/2014 – 9/2015

Supported new CIO and his leadership team with communications for an internal IT change management program, as well as for an enterprise-wide network and voice systems upgrade rollout. Developed name, and brand strategy for the network and voice system upgrade; created a dedicated SharePoint page with program rollout information. Created posters, badge cards, leadership emails, business partner podcasts, a learning series, town hall presentations and vision statement for the IT change program. Success metrics showed high engagement in change initiatives.

Business Communications Lead Cigna, Bloomfield, CT, 2012 – 2014

Developed and delivered internal communications strategies and assets for 700+ Core Operations business and IT resources, consultants and stakeholders for Cigna’s largest to-date enterprise initiative. In less than two years, program resources felt connected and invested in the program, which directly elevated Cigna’s market position. Multi-channel communications deliverables included a communications roadmap, town hall presentations, senior leader communications, stakeholder communications, learning series materials, onboarding presentations, and an engagement poster campaign. Highly successful change communications helped to elevate the program’s status among executives, who took part in the popular poster campaign.

Communications Manager Physicians Insurance, Seattle, WA, 2008 – 2010

Implemented internal and external communications strategies at this $500 million regional medical professional liability and business insurance firm. Produced marketing assets and two annual reports, launched and produced live and on-demand broadcast CME tools for physicians, saving them valuable time and adding convenience for learning options. Supported sales team with trade show materials and events production. Media relations for trade and business outlets, secured a two-page spread feature of the company’s CEO in a leading industry publication. Ghostwrote editorial for industry publications. Produced audio podcasts on topical medical issues for the 6,000 physician company members.

Founder, Owner Simonpure Bodycare, Seattle, WA, 2002 – 2007

Created a personal care products manufacturing, retail and wholesale business. Marketed products to retailers across the country and directly to the public at the historic Pike Place Market. Unique branding image, loyal customer base, lots of fun. Learned what it means and takes to be an entrepreneur.

Communications Consultant, Writer/Producer Santa Fe, NM, 2000 – 2002

Clients included an ABC affiliate in Albuquerque, NM; St. Vincent Hospital in Santa Fe, NM; and Las Campanas, a large golf resort/residential property. Consulted on employee and marketing/PR strategies and communications. Improved physician and employee relations at the regional hospital, launched formal employee communications program for real estate developer’s staff and employees, produced television commercials one of which was entered by the station for local Emmy Award.

Manager of Employee Communications CVS Corp., Woonsocket, RI, 1990 – 1998

Responsible for building up a more formal strategy for internal communications with updated assets for some 30,000 store employees and support personnel. Developed a change communications plan for an enterprise POS rollout program that helped employees overcome their resistance to technological advances. Managed a staff of four to produce print and broadcast assets, events and training materials. Produced a quarterly news magazine video for store managers, pharmacists and field personnel. Supported executives with ghostwritten articles and speeches. Won resounding praise from store clerks to senior executives for communications that informed and engaged them during a significant period

of change. Both FTE and consultant at CVS during this time.

Education

University of Utah, Salt Lake City, UT

B.A. political science/history (French)

Board Member

Co-VP of professional development, International Association of Business Communicators (IABC),

Seattle Chapter 2008 – 2009

Member

Midwest chapter of the Association of Change Management Professionals (ACMP), a global learning and certification organization dedicated to fostering best practices in change management.

Certification

Prosci Change Management, 5/2015 Six Sigma green belt, 3/2013



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