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Dispatcher/ Customer Service

Bristol, WI, 53104
October 06, 2018

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Thomas L Stemple

**** ***** *** #*** *******, Wisconsin 53104 262-***-**** PROFESSIONAL SUMMARY

Air Force veteran experienced in communications, dispatching of vehicles, problem solving ability, attentiveness to detail and knowledgeable in DOT rules and regulations seeking opportunity as dispatcher. SKILLS

● Customer service ability

● Communications of all media's

● Work multiple jobs

● Time management skills

● Bills of lading

● Daily check calls on drivers

● Negotiate broker freight

● Communication check


3/2015 to 9/2017 Amazon Fulfillment. Center K enosha, Wisconsin Outbound Order Picker

● Replenish totes supplies for order pickers. Pick orders. Package orders and any other assignments as designated.

● Loaded materials and products into package processing equipment.

● Recorded product, packaging, and order information on specified forms and records.

● Removed completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks. 3/2003 to 3/2015 Birchwood Grille K enosha, Wisconsin Server

● Assisted host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

● Collected payments from customers.

● Prepared checks that itemize and total meal costs and sales taxes.

● Performed food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee. 5/2001 to 8/2005 Dallas And Mavis Specialized Carriers K enosha, Wisconsin Dispatcher

● Supervised 45 Owner Operators

● Monitored and reported freight activities to customers

● Utilized specialized trailers such as flatbeds, step deck, oversized and Special Permitted loads.

● Negotiated rates and settlements for customers and broker loads for drivers out of freight lanes.

10/1983 to 10/2004 United States Air Force/United States Army S unnyvale, California Telecommunications Operations Specialist

● Operated communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

● Contacted security staff members when necessary, using radio-telephones.

● Kept records of calls placed and charges incurred.

● Paged individuals to inform them of telephone calls, using paging or interoffice communication equipment.

● Performed administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.

● Performed various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.

● Processed incoming or outgoing mail, packages, or deliveries.

● Placed telephone calls or arrange conference calls as instructed.

● Recorded messages, suggesting rewording for clarity or conciseness.

● Stamped messages with time and date and file them appropriately.

● Relayed or routed written or verbal messages.

9/1985 to 5/1991 Werner Enterprises O maha, Nebraska Dispatcher/Night Dispatch Supervisor

● Supervised 45-50 drivers for Van Division tracking loads for shippers and consignees

● Ensured on time deliveries and pick up freight.

● Followed all DOT rules and regulations regarding shipments.

● Oversaw specialty accounts for Campbell's Soup, Kellogg’s, Michelin Tires and other national accounts and report to customers the location of freight on a daily basis.

● Managed 6 dispatchers with call center customer service for all trucks in fleet dealing with drivers’ issues and customer inquiries. CERTIFICATIONS, LICENSES, AWARDS

Top Secret SCI clearance from F.B.I.

Certified on forklifts.


8/1997 to


UW Parkside



12/1983 to


Community College Of The Air Force

Telecommunications Operations


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