Technology Consultant II
Resume:
Luis Miguel Crispim Soares
White Haven, Pennsylvania 18661
ac7atp@r.postjobfree.com
Work Experience:
Technology Consultant II 02-2013 to present Hewlett Packard Enterprise (Office and Field)
• Currently troubleshoot and resolve technical issues, support customers installing and configuring all HPE ESSN (Enterprise Servers, Storage and Networking) products: HP ProLiant ML/DL and Blade Servers, Digital VAX, Compaq AlphaServer, HP PA-RISC & Integrity systems; Storage MSA, EVA & 3PAR, SAN Switch Brocade and Cisco MDS; Storage Backup MSL, StoreVirtual, StoreOnce, EML, ESL; Procurve and 3COM network switches; Software, HP UNIX Operating Systems, such as Tru64 Unix, HPUX, OpenVMS, as well as virtualization systems Vmware & Hyper-V, and various Linux operating system flavors, like RedHat Enterprise Linux and Suse Linux Enterprise Server.
• Respond to service calls, successfully resolving complex issues, while proactively assisting system administrators to install patches, firmware, and deploy security advisories to avoid future problems.
• Determine which cases take priority and problem solve accordingly. Develop and maintain problem tracking and resolution.
• Motivate and encourage team members to meet established service level agreements and work within guidelines on a regular basis.
• Interact with customers through phone calls, emails, as well as in person in English and Portuguese providing in depth technical knowledge and support. Technical Support Engineer 2-2003 to 02-2013 Hewlett Packard (Decsis)
• Resolved technical issues, supported customers installing and configured all HP ESSN (Enterprise Servers, Storage and Networking) products: HP ProLiant ML/DL and Blade Servers, Digital VAX, Compaq AlphaServer, HP PA-RISC & Integrity systems; Storage MSA, EVA & 3PAR, SAN Switch Brocade and Cisco MDS; Storage Backup MSL, StoreVirtual, StoreOnce, EML, ESL; Procurve and 3COM network switches; Software, HP UNIX Operating Systems, such as Tru64 Unix, HPUX, OpenVMS, as well as virtualization systems Vmware & Hyper-V, and various Linux operating system flavors, like RedHat Enterprise Linux and Suse Linux Enterprise Server.
• Responded to service calls, successfully resolving complex issues while proactively assisting system administrators to install patches, firmware, and deploy security advisories to avoid future problems.
• Created reports and delivered them to customers elaborating on issues and preventative measures.
• On occasion, supervised team of four technicians for one month a year upon the absence of team’s regular supervisor.
• Motivated and encouraged team members to meet established service level agreements and work within guidelines on a regular basis.
• Interacted with customers through phone calls, emails, as well as in person in English and Portuguese providing in depth technical knowledge and support. Informatics Technician 7-2001 to 2-2003 Vodafone (Decsis)
• Performed desktop and laptop rollouts including backing up and restoring data.
• Repaired desktops and laptops.
• Responsible for organizing and transporting computers, laptops, and supplies from one site to another.
Technical Skills
-Storage: HPE 3PAR, StoreVirtual, SV3200, LeftHand 4000, EVA 3/4/5/6/8x00, MSA2050, MSA2040, MSA1040, P2000 G3, MSA2000, HSG, HSZ, HSVxx, SCSI/RAID adapters, Tape Libraries: TL891TL89x, MSL5000, MSL6000, MSL2024, MSL4048, MSL8096, ESL712e, ESL G3, ESL9000
-Systems: Digital VAX, Compaq AlphaServer, HP Blade Servers, HPE ProLiant ML/DL Servers, HP PARISC Servers, HP Integrity Servers, Dell Intel Servers, SUN Servers
-Platforms: OpenVMS, Tru64 Unix, Windows Server, VMware, ESXi, HPUX, SUN Solaris, RedHat, Suse Linux
-San Switches: Brocade, Cisco
-Applications: Command View EVA, 3PAR SSMC, Command View TL, Library & Tape Tools, HP Data Protector, Insight Remote Support, OneView, Systems Insight Manager Education:
Professional Training Courses and Certificates:
HPE OneView 4.1 What is New, March, 2018, Hewlett Packard Enterprise GSD Soft Skills Training Module 2 - Proven Communication Techniques, March, 2018, Hewlett Packard Enterprise
GSD Soft Skills Training Module 1 - Who are our Customers, March, 2018, Hewlett Packard Enterprise
Cyber Security Annual Training, March, 2018, Hewlett Packard Enterprise HPE Global Trade Export and Customs Awareness, March, 2018, Hewlett Packard Enterprise Proactive Care Advanced Delivery Readiness Training, March, 2018, Hewlett Packard Enterprise Health and Safety Comfort Guide – Ergonomics, March, 2018, Hewlett Packard Enterprise EHS_Orientation_Portugal, March, 2018, Hewlett Packard Enterprise EHS_Mandatory_trainings_for_HP Portugal_Employees, February, 2018, Hewlett Packard Enterprise HPE Storage Announcements August 2016 StoreVirtual 3200 Overview for Specialists, February, 2018, Hewlett Packard Enterprise
VMware vSAN: Deploy and Manage [V6.6] Certification of Completion, January, 2018, Vmware Inc Image Streamer Setup Demo, November, 2017, Hewlett Packard Enterprise HPE Synergy Installation and Maintenance, November, 2017, Hewlett Packard Enterprise HPE Synergy Image Streamer Management, October, 2017, Hewlett Packard Enterprise Synergy NOS, October, 2017, Hewlett Packard Enterprise HPE Synergy Overview, October, 2017, Hewlett Packard Enterprise HP OneView Installation Startup & Troubleshooting Test, October, 2017, Hewlett Packard Enterprise ProLiant Server Tools & Troubleshooting Test, October, 2017, Hewlett Packard Enterprise HPE OneView Overview, October, 2017, Hewlett Packard Enterprise ProLiant Server Tools and Troubleshooting [Self-Paced with Hands-On Labs, October, 2017, Hewlett Packard Enterprise
HPE Storage - Introducing the new 3PAR Data Reduction Guarantee, October, 2017, Hewlett Packard Enterprise
HP UEFI ROM for HP ProLiant Servers Service and Support WBT, September, 2017, Hewlett Packard Enterprise
Standards of Business Conduct 2017 - Category 3, September, 2017, Hewlett Packard Enterprise CSC R7 Delta Training, July, 2017, Hewlett Packard Enterprise L1 Store Virtual SV3200 Entry Array Face-2-Face Training, June, 2016, Hewlett Packard Enterprise, Colorado Springs
HPE StoreVirtual 3200 - Hardware and Software Overview and Features, June, 2016, Hewlett Packard Enterprise
GSD SCU Spanish Language Instruction Intermediate level B1, May, 2016, Hewlett Packard Enterprise HPE OneView 2.00 Installation, Startup and Troubleshooting, March, 2016, Hewlett Packard Enterprise
HP StoreOnce Gen 9 - 3.14.0 - Service and Support ILT, March, 2016, Hewlett Packard Enterprise
Case Management in Salesforce.com Instructor Led session for Technical CS Audiences January, 2016, Hewlett Packard Enterprise
GSD SCU Spanish Language Instruction Basic level A1 December, 2015, Hewlett Packard Enterprise Signature Service (Wilson Learning), October, 2015, Hewlett Packard HP StoreOnce Installation, Configuration and Troubleshooting ILT, August, 2015, Hewlett Packard HPE ESL G3 Service and Support ILT, June, 2015, Hewlett Packard
[GSD SC] Coaching For Champions, May, 2015, Hewlett Packard HPE ESL G3 Service and Support Prerequisite Test, May, 2015, Hewlett Packard Deploying HP FlexNetwork Core Technologies, Rev 14.31, May, 2015, Hewlett Packard Protecting Your Home Network, April, 2015, Hewlett Packard Working Remotely, April, 2015, Hewlett Packard
R2 Delta Training Changes to Lead Management in Salesforce.com, March, 2015, Hewlett Packard HPE 3PAR File Persona, March, 2015, Hewlett Packard HP-UX System and Network Administration I, March, 2015, Hewlett Packard The HP Story, March, 2015, Hewlett Packard
TS GSD WFT Lead Management for All GSD, March, 2015, Hewlett Packard Standards of Business Conduct 2015 Annual Training, March, 2015, Hewlett Packard HP Anti-Corruption Training and Certification 2015, Janury, 2015, Hewlett Packard Supporting and Servicing the HP Integrity BladeSystem Superdome 2 (L200 ILT - Sustaining), July, 2014, Hewlett Packard
HPE Ergonomics Risk Assessment Tool, July, 2014, Hewlett Packard HP VLS9000 Service and Support, July, 2014, Hewlett Packard HPS/HPSD Quality Process Training for OPT, July, 2014, Hewlett Packard Standards of Business Conduct 2014 Individual Contributor Training, June, 2014, Hewlett Packard Introduction to HP Integrity Superdome 2 Enterprise Server, June, 2014, Hewlett Packard HP Virtual Connect v4.20 NPI Training, June, 2014, Hewlett Packard Cyber Security - Email Security, April, 2014, Hewlett Packard Managing HPE 3PAR Disk Arrays, April, 2014, Hewlett Packard Introduction to Lean Six Sigma WBT, March, 2014, Hewlett Packard VMware vSphere 5.1 Install, Configure, Manage, January, 2014, Hewlett Packard StorageWorks Enterprise ESL-E (Akula) and EML Series Maintenance and Support, December, 2013, Hewlett Packard
HP FlexFabric 11900 & 10500 24-port 10GbE RJ45 SF Module Technical NPI Training, December, 2013, Hewlett Packard
Service Fraud & Compliance Awareness Training for Global Customer Experience Organization, December, 2013, Hewlett Packard
Managing and Rewarding Performance at HP, October, 2013, Hewlett Packard Cyber Security - Anti-Phishing Phil, October, 2013, Hewlett Packard Enterprise 3PAR Software Prerequisite WBT, October, 2013, Hewlett Packard Enterprise HPE 3PAR Hardware Training, September, 2013, Hewlett Packard HP Virtual Connect Level 2 Training, September, 2013, Hewlett Packard HP Virtual Connect L2 Test, September, 2013, Hewlett Packard HP Virtual Connect Fundamentals Test, September, 2013, Hewlett Packard HP Virtual Connect Fundamentals, September, 2013, Hewlett Packard HP Integrity L200 Server Blades Service Support, September, 2013, Hewlett Packard HP FlexFabric 11900 & 10500 24-port 10GbE RJ45 SF Module Technical NPI Training, December, 2013, Hewlett Packard
Standards of Business Conduct 2013 Training Individual Contributor, July, 2013, Hewlett Packard Standards of Business Conduct New Hire Training, March, 2013, Hewlett Packard New Employee Orientation - Web Based Training, March, 2013, Hewlett Packard Configure and Manage HP Virtual Machines, June, 2012, Hewlett Packard VMware Certified Professional (VCP) 5 Exam Preparation Course, June, 2012, Hewlett Packard Introduction to HP Support Center, June, 2012, Hewlett Packard VMware vSphere 4.0 What's New (Recorded), June, 2012, Hewlett Packard Intellectual Capital What Would You Do, March, 2012, Hewlett Packard HP Smart Update Manager 5.0 for Integrity Servers, December, 2011, Hewlett Packard Information Security at HP for Contingent Workers, July, 2011, Hewlett Packard GSC Customer eAwareness Training. January, 2011, Hewlett Packard Global Solution Center or GSC eSupport (eSupport Portfolio), Jan, 2011, Hewlett Packard Introduction to Client Virtualization Solutions, August, 2010, Hewlett Packard Incident Logging Policy Training, April, 2010, Hewlett Packard First Contact Resolution (FCR) Awareness Web based Training, April 2010, Hewlett Packard GCSS 1,1 Differences from GCSS 1,0 (Recorded), April 2010, Hewlett Packard GSC Customer Self Repair (CSR) Q210 Overview, November 2009, Hewlett Packard Gaining User Agreement for Remote Diagnosis (GUARD), July 2009, Hewlett Packard Service Access Workbench (SAW) 5,2 delta training, April, 2009, Hewlett Packard Service Access Workbench (SAW) 5,0 delta training, December 2008, Hewlett Packard GSC Customer Excellence Skills, August, 2008, Hewlett Packard HPUX System & Network administration III, November, 2003, Hewlett Packard HPUX System Network administration II, Oct, 2003, Hewlett Packard HPUX System & Network administration I, Oct, 2003, Hewlett Packard Tru64 UNIX V5.0 Utilities & Commands, April, 2003, Cap Gemini Ernst & Young HP Accredited Platform Specialist, August, 2003, Hewlett Packard Microsoft Certified Professional, August, 2002, Microsoft Corporation Compaq Training action for ACT Proliant Server, July, 2001, Compaq Portugal Escola Secundária Jorge Peixinho (Secondary School) Graduation Date: July, 1996 Specialization: Mathematics and Computer Science Skills and Abilities:
Fluent in English and Portuguese; working knowledge of Spanish and French; excellent interpersonal skills
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