Office Assistant Data Entry

Melissa Siemon

Cell: 314-***-**** Email: *********@*******.***

PROFESSIONAL AND PERSONAL VALUE OFFERED

• 3 Years of managing 10+ employees in a production environment.

• 3 Years of experience working as a Data Entry/Office Assistant.

• Effective HR/Office Administrator with over 1 year of experience in HR

• Over 1 year experience in loan processing /vendor orders

• 2 Months experience in a call center

• Motivated, dedicated team leader, with great follow up skills and desire to learn.

• Committed to delivering high quality results with little supervision. Energetic, organized, and professional.

WORK EXPERIENCE

Mortgage Loan Processor/Customer Service State Farm Bank Bridgeton, MO 06/2017-Present

• Handle 50+ calls daily, with duties including retrieving customer data, presenting relevant product information, and escalate calls appropriately.

• Consult with customers to evaluate needs and determine best options.

• Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

• Place third party vendor orders (title, appraisal, flood).

• Monitors status of order until completion on multiple electronic platforms and data bases.

• Manage complex support mailboxes receiving operational inquires and requests for vendor follow-up

• Research and resolve account problems.

• Open, sort, scan, and deliver inbound mail and faxes.

• Manage daily workflow assignments for multiple operation departments.

Production Coordinator/Lead/Trainer Change Healthcare Bridgeton, MO 5/2005-2/2014, 06/2015-06/2017

• Work closely with supervisor to run day-to-day production operations.

• Generate, proof and distribute work orders and production reports. Communicate errors or modifications with Production Manager.

• Consult with Production Manager to alter schedules to expedite operations and other potential schedule interruptions.

• Ability to multitask by directing activities on the warehouse production floor; including shipping, receiving, maintenance, and control of employee work flow.

• Responsible for training new employees on the production floor and explaining safety procedures.

• Accountable for daily production quotas, customer delivery requirements, and bottom line results.

HR Generalist Branding Iron Sauget, IL 2/2015-6/2015 (Keystone Partnership-Temp)

• Serve as first point of contact for employees.

• Worked with ADP system

• Update FMLA paperwork and attendance program daily.

• Prepare badges, passes, and identification cards for staff.

• Schedule, administer, and organize applicants’ interviews.

• Assemble various informational packets for new hires.

• Provide administrative support by maintaining employee records and performing data entry duties.

• Perform HR office services such as: filing documents, printing reports, typing correspondence, maintaining confidentiality of proprietary information, prepared and reviewed written documents accurately and completely.

HR & EHS Administrative Assistant Hydranautics Oceanside, CA 7/2014-1/2015

• Worked for 2 departments and supported 1 VP, 2 Managers, and 6 employees.

• Assemble various informational packets for new hires, benefits, enrollment, etc.

• Accurately set up files and maintain employee records.

• Schedule, administer, and organize applicants’ interviews.

• Develop and update PowerPoint presentations and posters for company bulletin boards.

• Organize functions and events.

• Maintained and updated EHS records such as hazardous waste manifests, APCD solvent usage logs, safety training records, various safety inspection checklists, Material Safety Data Sheet (MSDS) and other safety records/documentation.

Office Assistant Starrco Maryland Heights, MO 11/2011-2/2012 (Part-Time)

Data Entry MOM 365 St. Charles, MO 5/2004-5/2005, 2/2008-2/2010 (Part-Time)

EDUCATION

University of Phoenix, Earth City, MO – 2009

BS, Business Administration 3.0

BS, Business Management 3.0

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