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Customer Service Professional

Location:
Kissimmee, Florida, United States
Posted:
October 05, 2018

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Resume:

321-***-****

** ****** **

Kissimmee, FL *****

ac7aoa@r.postjobfree.com

Christina M. Rodriguez

Professional Summary

I am a hardworking efficient individual who values high performance and professionalism and is extremely dependable and motivated. I possess the profound ability to multitask and work extremely well under pressure. I am eager to learn new skills and master innovative concepts, ideas, and practices to improve job performance and company profit.

Professional Experience

01/2017-02/2018 Michaelson Group Kissimmee, FL

Leasing Professional

Professionally greet prospective residents and present the features and benefits of the community and apartment homes

Screen all incoming residents by company qualification standards

Maintain professional appearance of self and leasing office

Contribute new ideas, solutions, and participate in brainstorming with team

12/2015-01/2017 Marriott Vacations Worldwide Orlando, FL

Activations Specialist

Responded to customer requests via telephone and email

Entered details such as payments, account information and call logs into the computer system

Answered inbound reservation calls

Processed guests requests

12/2014-12/2015 Greystar Residential Orlando, FL

Leasing Professional

Maintain professional appearance of self and leasing office

Contribute new ideas, solutions, and participate in brainstorming with team

Conduct off-site marketing and assist in preparing quarterly marketing plans

Assist with resident socials and retention marketing events

02/2014-12/2014 Bluegreen Vacations Orlando, FL

Reservation Specialist

Answered inbound reservation calls

Processed guest requests

Met booking conversion rates, sales quotas, and other performance metrics

Sold enhancements and upgrades while providing outstanding customer service to all guests

Education

2001 Continental Academy Miramar, FL

High School Diploma

Skills

Bilingual (Spanish & English), OnSite, Yieldstar, Yardi, Lease Star, Bluemoon, Microsoft Word, Microsoft Outlook, Rent Manager, Corelogic, Onesite, Amsi, As400



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