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Engineer Desktop Support

Chennai, Tamil Nadu, India
October 05, 2018

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Contact: +91-701******* / +91-989*******


~ In quest of challenging opportunities in ~


Extensive experience in executing full life-cycle development projects; ramping-up projects within time, budget & quality parameters, as per project management & best practice guidelines


Microsoft Certified System Engineer with over 15 years of experience in Systems Administration, Networking Operations, Technical Support / Troubleshooting and Installation & Configuration

Deft in networking activities including installing and configuring Operating Systems, Application Software, Anti-Viruses, Outlook & Hardware

Comprehensive understanding & proficiency in LAN/WAN administration, server configuration, desktop support, technical procedure documentation & client relations

Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions and carrying out troubleshooting for complex information systems management

Highly resourceful and proficient in providing timely and cost-effective integrated technology solutions

Excellent team building & troubleshooting skills with proven abilities in planning and managing resources


Installing and configuring LAN/WAN as per organizational requirements, governed by communication protocols; designing backup strategy and ensuring scheduled / unscheduled backups as per the backup plan

Carrying out the installation and configuration of Operating Systems, Application Software, Anti-Viruses & Hardware

Overseeing installation of Mainframe and Application Software under multi-platform environments, deployment of servers, disk quota management and distributed file systems, network, etc. and monitoring the same

Planning and implementing software rollouts and OS deployments/upgrades; designing servers for backup and recovery of server / database information

Addressing and resolving performance bottlenecks and ensuring maximum network uptime

Assisting in design & implementation of servers and addressal of network problems & conflicts


Aug’13 – Aug’17 Almarai Company, Qatar

IT Administrator

Jan’12 - May'13 Red Sea Gateway Terminal, Jeddah, KSA

IT Engineer

Jul’00 - May’10 Gulf Stevedoring Contracting Company, Jeddah, KSA

Growth Path

Jul’00 - Apr’07 Computer Operator

May’07 - May’10 Systems Administrator

Key Result Areas

Executing Windows Security Policies & Updates and establishing Windows 2008 Active Directory, DHCP, DNS Services, etc.

Involved in rolling out of Windows 7 Workstation and installation of Service Packs, Security Patches & Hot Fixes throughout the enterprise

Facilitating the maintenance of the E-Mail Gateway by identifying the problem, upgrading application and preparing reports of monthly E-Mail usage

Configuring group policy in domain environment, Windows 2008 Networks / Networking Services like Terminal Services, RRAS & VPN, Servers including Domain Controllers, Oracle 11G Database on End-User Terminals and performing System & Database Backup

Carrying out desktop migration from Windows 98/NT4/2000/XP to Windows 7

Resolving hardware issues and establishing network services on Windows Platform

Handling in-house applications SARAS, DTMS, Cash, Petty Cash & WIMS

Coordinating with the support teams (Application Support, Helpdesk, Data Base Administration, Network Administration) to escalate and resolve issues

Rendering support in the development of service continuity and disaster recovery plans

Performing standby server test in depot locations

Conducting installation of new applications and up-gradation of existing in-house applications based on new software release received from Head Office

Executing new routes on HHT units and software

Involved in deploying the Kaspersky antivirus for clients throughout the organization

Maintaining Oracle8i database cold backup by copying database using Snap Folder of NETAPP data storage filers

Accountable for fixing Hardware Problems in PC and Epson LQ Printers and Laser Jet Printers


Microsoft Certified System Engineer (MCSE) & Windows 2003 Platform

Microsoft Certified System Administrator (MCSA-Messaging) & Windows 2003 Platform

Microsoft Certified Professional (MCP) ID # 5962799

Certificate Course in Cisco Certified Network Associate (CCNA)

Certificate Course in Oracle with Developer 2000

Certificate Course in MS-FoxPro

Certificate Course in MS-Office


Server Platforms: HP Proliant DL-580, ML-370, Compaq Proliant DL-380, ML-350, ML-530 and DELL Power Edge 2400, 2600 and 4600

Workstation Platforms: Dell, IB M & Compaq

Assembling the PC, establishing complete network on Windows Platform and diagnosing various hardware faults associated with the Hardware Components

Network Topologies and Protocols: TCP/IP, IP Addressing & Sub-netting


1998 B.Sc. (Computer Science)

Aditanar College of Arts & Science, Tiruchendur, Manonmanium Sundaranar University

2017 MBA (Systems)

Alagappa university


Date of Birth: 10th August, 1977

Permanent Address: 40/259, Kuthuckal Street, Kayalpatnam, Tuticorin Dist. - 628204, Tamil Nadu

Languages Known: English, Hindi, Urdu, Tamil & Arabic

Nationality: Indian

Marital Status: Married

Number of Dependents: 3

Passport Details: Passport No. R6318012, Expiry Date: 22/11/2027

Driving License Details: Qatar & Indian Drive License Holder

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