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Manager Customer Service

Location:
Minneapolis, MN
Posted:
October 05, 2018

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Resume:

THI NGOC DAO VU

Contact details:

Address: **** *********** **

New Brighton, MN 55112

Date of Birth: November 3rd, 1982

Mobile: 864-***-****

Email: ac7ak1@r.postjobfree.com

Career Objective:

Using my 10 years experiences in time-management, interpersonal, computer and organizations skills to increase office organizations, also developing efficiently prioritize tasks and effectively coordinate office operations as well.

Skills and Abilities:

Extremely dependable, patient and enthusiastic working.

High ability to work effectively independently and co-operatively in a group with minimal supervision.

Excellent organisational and computer skills (Microsoft Word, Excel, Power Point, etc)

Offering highly hands-on experience in daily office operations, high level of customer focus, people skills, and exceptional interpersonal abilities to contribute to the success of the organization.

Very good at making any plans for open-air events, seminars, music festivals and annual meeting.

Willingness to work after hours and weekends to support the demands of events activities.

Effectively interpersonal and communication skills ( face-to-face and on phone) with the capacity to achieve the good relationship with clients.

Good at process and verify complex information and calculation, well managing at financial reports and budgets.

Education:

2009-2011: Master of Creative Enterprises

Central Queensland University, Melbourne, Australia.

2000-2004: Bachelor of Music

Music Conservatory, Ho Chi Minh City, Vietnam.

Previous working experiences:

17th September, 2018 – present:

Absentee Voting Assistant ( Hennepin County)

Responsibilities:

Assist with various absentee voting activities:

-Customer service, assist in-person absentee voters, fulfill absentee ballot requests received by telephone and mail, process and track absentee ballots issued and received by the City, serve on absentee ballot board.

-Assist with voter registration, and any duties as required.

9th October, 2018 – present:

Attending in class of Project for Pride of Living ( Hennepin County)

August 2018 – present:

Performing at Vietnamese Community of Minnesota events

April 2018 – July 2018:

Front-desk Receptionist

M&A Seafood Restaurant ( 2080 Nickerson Blvd, Hampton, VA 23663)

Responsibities:

Greeting, and seating all guests.

Handling cash/ credit cards payments.

Answering immediately all customers questions about the menu, and alert the servers of any special needs.

Answer phone, take messages, take and confirm reservation, pre-plan seating for balanced station and take ‘to go’ orders.

Dec 2011 – February 2018:

Teacher Assistant

Saigon South International School ( 78 Nguyen Duc Canh St, Tan Phong Ward, District 7, Ho Chi Minh City, Vietnam).

Responsibilities:

Assist with classroom instruction and provide support and guidance to students.

Design and implement classroom system to track student progress, and take steps to ensure academic progress is where it should be.

Supervise students during non-classroom time and arrange recreational activities.

Work closely with the leader teacher to identify issues students are having and develop appropriate solutions.

Communicate with parents and keep them informed about their child’s development and any changes to the regular day-to-day schedule.

Work closely with administration to manage all students events (financiering, organizing, etc)

Manage all student data entry for tests, exams, essays and quizzes.

Supervise students on field trips, also organize classroom materials and doing inventory.

Understand the teacher’s routine when it comes to delivering a lesson plan and running the class in the event that teacher is absent on a particular day.

Sept 2010-Sept 2011:

Administration Assistant

M Estate Agent (Level 1, 459 Toorak Road, Toorak, VIC 3142, Melbourne, Australia)

Responsibilities:

Prepare and handle materials ( file folders, documents, mail, case records, etc) for filling storage, shelving, distribution, as well as maintain supplies and inventory )

Writing confirmation letters to clients, changing due to customers, assist the public with filling out routine forms, verify information on forms and other documents.

General administration tasks as required.

Input, retrieve, export, and modify information and data stored in computerized system, assist others staff on the use of computer system and program.

Provide key administrative support to the Sales and Marketing Team, assign and direct daily activities of co-workers, review quality and quantity of work of co-workers, resolve problems or issues of scheduling and work process.

Being interpreter between Vietnamese and English when require.

Sept 2009-Sept 2011:

L.O.T.E (Language Other Than English) Teacher

The-He Vietnamese Language Centre, 90 Buckley Street, Noble Park, VIC 3174, Melbourne, Australia)

Responsibilities:

Teaching both English and Vietnamese for bilingual children.

2006-2008:

Event manager and Music Teacher

International School of Saigon (ISS) (326A Nguyen Trong Tuyen St, Ward 1, Tan Binh District, Vietnam)

Responsibilities:

Teaching music for international children(mixed ethnic background, nationalities)

Managing all events for school, include the annual meeting, music concert, Teacher’s Day concert, End of year event.

2000-2006:

Event manager and Music Teacher

Hoang Van Thu Primary School (55 Hoang Viet St, Ward 3, Tan Binh District, Vietnam)

Responsibilities:

Teaching music for primary children.

Managing all events for school in both school years and holidays.

Events experiences:

2011:

Student’s Blogger

Faculty of Art, Education.

Central Queensland University, Australia.

Duties:

Creating blog in Central Queensland University’s main website, sharing the experiences in study and life in Melbourne with international students.

Representative of Vietnamese Students Associate at Central Queensland University, answering all questions about Central Queensland University to international students.

Purpose: Advertising for a perfect study and life in Melbourne. Attracting international students come to study in Melbourne, Australia.

‘Walk a Mile’ Music Concert

Melbourne, Australia

Duties:

Being a member in organization, especially making plans for the performance of all artists.

Finding the supporters for the concert, ordering any products for the charity purpose after concert.

Managing the food and tickets services to achieve the best number of participators to the concert

Performing at the concert.

Research Project:

Massey University, New Zealand.

Duties:

Collecting all data about any products in both Australia and New Zealand.

Contributing the data entry system, to build the relationship between adult financial competence and household wellbeing in Indigenous Rural Communities in Fiji’.

2010:

‘Discovering Buddha’ Event

Buddhist Council of Victoria, Australia.

Duties:

Being a member in organization, especially encouraging Buddhists from all communities joining the Buddhist Council of Victoria, Melbourne, Australia.

Budget management for the Vietnamese community.

Representative of Vietnamese Community, spreading the Vietnamese culture through food, music, calligraphy to the Australian.

Performing at the concert.

‘Hello Vietnam’ Exhibition

Monash University, Australia

Duties:

Being a member in organization, setting up all activities in the Exhibition.

Budget Manager, finding supporters for the Exhibition.

Being a part of PR and Advertising team, creating all posters and inviting students, lectures from any universities join in, making any plans for the Exhibition.

General Interest:

Reading books and listening to music.

Watching movies

Being volunteer in social activities.

Outdoor activities.



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