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Microsoft IT Support Engineer

Coconut Creek, FL
October 05, 2018

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Microsoft IT Support Engineer

Qualifications Profile

Goal-driven, and performance-focused professional with wide-ranging experience in all aspects of information technology, systems engineering, and user support. Effective at designing, deploying, and managing processes, as well as identifying issues and creating strategic solutions to streamline system flow and boost organizational efficiency. Recognized for the ability to guide and develop top-performing teams to provide high-quality programs and services. Equipped with interpersonal and communication skills in building productive relationships with key stakeholders, executives, and all levels of individuals. Armed with Gallup CliftonStrengths: Strategic, Futuristic, Learner, Achiever, Analytical.

Areas of Expertise

System Administration

Project Interface Management

IT Infrastructure Development

Technical Support

Mergers and Acquisitions

Data Center Consolidation

Professional Experience

Stryker Corporation (Fortune 300 Company), Cloud Commuter • Kalamazoo, MI

Global Infrastructure Microsoft and Virtualization Systems Engineer 2006–Present

Demonstrate expertise in performing the following roles:

oSenior System Center Operations Manager (SCOM) 2012 responsible for designing, building, and monitoring global operations of windows and linux systems;

oSenior System Center Configuration Manager (SCCM) 2012 accountable for patch management, distribution point deployment, various application agent deployments, reporting, and endpoint protection;

oePolicy Administrator in charge of designing, developing, operating global AV solution across all windows platforms;

oIncident response lead to troubleshoot any system issues;

oRegional site support lead to all Latin America distribution sites, MAKO Surgical Corp, and Physio-Control manufacturing divisions;

oMember of the Security Emergency Response Team dealing with computer security breaches and active threats including but not limited to, virus outbreaks, botnets, malware, and trojans;

oKey escalation partner and subject matter expert of the Security Team to support diverse initiatives within AV environment and other security projects

Collaborate with project managers and stakeholders for datacenter and Active Directory consolidation, as well as for mergers and acquisitions standardization

Establish and supervise cross-functional teams for company information systems (IS) initiatives, infrastructure and security operations, SharePoint administration, Microsoft Messaging, global patching and support, dynamic host configuration protocol (DHCP), domain name system (DNS), Berkeley Internet Name Domains (BINDs), Windows Internet Name Service (WINS), DCs, public key infrastructure (PKI), and radius and other terminal services

Provide backup administration and assistance with Veeam, arcserve, and Microsoft PDM

Deal with VMware image and host deployments, troubleshooting, as well as hardware x86 support for storage and hosts

Facilitate training to colleagues focused on transitioning ownership of multiple SharePoint environments to the appropriate teams and SCOM and Solarwinds monitoring with tier one teams

Render hands-on assistance to the Consulting Team in virtualizing systems running legacy Windows operating system (OS); mentoring global team members on the hardening process for demilitarized zone (DMZ) systems; and sharing tribal knowledge

Maintain up-to-date knowledge of the importance of performant, scalable, and reliable infrastructure on the business perception of IS, guaranteeing proper management of all infrastructure

Offer support with various extensive visible outages, which include GPO misconfigurations and SSS APA investigation within performance issues and Citrix stability issues

Key Accomplishments:

Earned recognition as one of the company’s most talented individuals in Microsoft culture by demonstrating outstanding technical leadership

Executed large-scale consolidation efforts across multiple datacenters that drove cost reduction and environment improvement

Functioned as lead technical support on five mergers and acquisitions, while mitigating and removing 100s virtual machines (VMs) physical hosts

Received numerous chief information officer (CIO) nominations and spot awards for exhibiting outstanding work performance on various projects and operational support

Virtual Bank / Lydian Data Services • Boca Raton, FL

Systems Administrator 2004–2006

Oversaw the completion of Microsoft operations and project for the deployment of Colo site between data centers

Provided leadership to cross-functional team, in charge of Microsoft operations and deskside image deployment

Interfaced with project manager and stakeholders for Colo site deployment

Earlier Career

Consultant for Tyco Corporation (Fortune 500 Company) • Boca Raton, FL

IT Consultant, Microsoft Operations and Support

Taylor Corporation • North Mankato, MN

Systems Administrator


Coursework in Computer Science, Florida Atlantic University • Boca Raton, FL

Professional Development

Stryker IDP Microsoft Information Technology Infrastructure Library (ITIL) 3 for IT Professionals

Stryker IDP Planning and Deploying System Center 2012 Configuration Manager

Stryker IDP Course 55006A: Systems Center 2012 Operations Manager

Stryker IDP Project Management Professional (PMP) for Project Management Institute (PMI) 3 of 3 Courses


Member, Saint Vincent De Paul Society

Member, Broward Outreach

Member, Men’s Emmaus

Usher, Mary Help of Christian

Technical Acumen

Microsoft Tier 2 Support

Enterprise Administrator Multi Forest Trust Support and Migrations DFSn DFSr

DNS Public / Internal Multi Forest/Domain DHCP WINS Active Directory Lightweight Directory Services WSUS Network Policy and Access Services

Backup Administrator

VEEAM Microsoft PDM CA arcserve Symantec Backup Exec

Web Applications

IIS 5 SharePoint (2007 and 2010) Administrator Project Server 2010 Administrator


Office365 Administrator Exchange (2003, 200, and 2010) Administrator Skype


Tier 2 Support VMWare Tier 1 Support Microsoft Hypervisor Tier 1 Support Citrix XEN Server VM Deployment Citrix/MS/VMware Citrix Application Server Microsoft Terminal Server

X86 Infrastructure

Dell Family Servers UCS Family Servers Dell Blade Chassis UCS Blade Chassis

EMC NAS Family of Storage Promise JBOD Dell NAS Family of Storage

macOS X Family Polycom Conference and Phones Avaya Phone System and Services

Super Micro Storage Array Promise Storage Array

Middleware Deployment Support

QlikView EDI Solutions SolidWorks eFax WorldShip Hyena NetFlow Analyzer

Sterling Commerce Desktop Central Dameware Blackberry Enterprise Server Public SSL Certificate Management Active Directory Certificate Services Kace Appliance

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