Microsoft IT Support Engineer
Qualifications Profile
Goal-driven, and performance-focused professional with wide-ranging experience in all aspects of information technology, systems engineering, and user support. Effective at designing, deploying, and managing processes, as well as identifying issues and creating strategic solutions to streamline system flow and boost organizational efficiency. Recognized for the ability to guide and develop top-performing teams to provide high-quality programs and services. Equipped with interpersonal and communication skills in building productive relationships with key stakeholders, executives, and all levels of individuals. Armed with Gallup CliftonStrengths: Strategic, Futuristic, Learner, Achiever, Analytical.
Areas of Expertise
System Administration
Project Interface Management
IT Infrastructure Development
Technical Support
Mergers and Acquisitions
Data Center Consolidation
Professional Experience
Stryker Corporation (Fortune 300 Company), Cloud Commuter • Kalamazoo, MI
Global Infrastructure Microsoft and Virtualization Systems Engineer 2006–Present
Demonstrate expertise in performing the following roles:
oSenior System Center Operations Manager (SCOM) 2012 responsible for designing, building, and monitoring global operations of windows and linux systems;
oSenior System Center Configuration Manager (SCCM) 2012 accountable for patch management, distribution point deployment, various application agent deployments, reporting, and endpoint protection;
oePolicy Administrator in charge of designing, developing, operating global AV solution across all windows platforms;
oIncident response lead to troubleshoot any system issues;
oRegional site support lead to all Latin America distribution sites, MAKO Surgical Corp, and Physio-Control manufacturing divisions;
oMember of the Security Emergency Response Team dealing with computer security breaches and active threats including but not limited to, virus outbreaks, botnets, malware, and trojans;
oKey escalation partner and subject matter expert of the Security Team to support diverse initiatives within AV environment and other security projects
Collaborate with project managers and stakeholders for datacenter and Active Directory consolidation, as well as for mergers and acquisitions standardization
Establish and supervise cross-functional teams for company information systems (IS) initiatives, infrastructure and security operations, SharePoint administration, Microsoft Messaging, global patching and support, dynamic host configuration protocol (DHCP), domain name system (DNS), Berkeley Internet Name Domains (BINDs), Windows Internet Name Service (WINS), DCs, public key infrastructure (PKI), and radius and other terminal services
Provide backup administration and assistance with Veeam, arcserve, and Microsoft PDM
Deal with VMware image and host deployments, troubleshooting, as well as hardware x86 support for storage and hosts
Facilitate training to colleagues focused on transitioning ownership of multiple SharePoint environments to the appropriate teams and SCOM and Solarwinds monitoring with tier one teams
Render hands-on assistance to the Consulting Team in virtualizing systems running legacy Windows operating system (OS); mentoring global team members on the hardening process for demilitarized zone (DMZ) systems; and sharing tribal knowledge
Maintain up-to-date knowledge of the importance of performant, scalable, and reliable infrastructure on the business perception of IS, guaranteeing proper management of all infrastructure
Offer support with various extensive visible outages, which include GPO misconfigurations and SSS APA investigation within performance issues and Citrix stability issues
Key Accomplishments:
Earned recognition as one of the company’s most talented individuals in Microsoft culture by demonstrating outstanding technical leadership
Executed large-scale consolidation efforts across multiple datacenters that drove cost reduction and environment improvement
Functioned as lead technical support on five mergers and acquisitions, while mitigating and removing 100s virtual machines (VMs) physical hosts
Received numerous chief information officer (CIO) nominations and spot awards for exhibiting outstanding work performance on various projects and operational support
Virtual Bank / Lydian Data Services • Boca Raton, FL
Systems Administrator 2004–2006
Oversaw the completion of Microsoft operations and project for the deployment of Colo site between data centers
Provided leadership to cross-functional team, in charge of Microsoft operations and deskside image deployment
Interfaced with project manager and stakeholders for Colo site deployment
Earlier Career
Consultant for Tyco Corporation (Fortune 500 Company) • Boca Raton, FL
IT Consultant, Microsoft Operations and Support
Taylor Corporation • North Mankato, MN
Systems Administrator
education
Coursework in Computer Science, Florida Atlantic University • Boca Raton, FL
Professional Development
Stryker IDP Microsoft Information Technology Infrastructure Library (ITIL) 3 for IT Professionals
Stryker IDP Planning and Deploying System Center 2012 Configuration Manager
Stryker IDP Course 55006A: Systems Center 2012 Operations Manager
Stryker IDP Project Management Professional (PMP) for Project Management Institute (PMI) 3 of 3 Courses
Activities
Member, Saint Vincent De Paul Society
Member, Broward Outreach
Member, Men’s Emmaus
Usher, Mary Help of Christian
Technical Acumen
Microsoft Tier 2 Support
Enterprise Administrator Multi Forest Trust Support and Migrations DFSn DFSr
DNS Public / Internal Multi Forest/Domain DHCP WINS Active Directory Lightweight Directory Services WSUS Network Policy and Access Services
Backup Administrator
VEEAM Microsoft PDM CA arcserve Symantec Backup Exec
Web Applications
IIS 5 SharePoint (2007 and 2010) Administrator Project Server 2010 Administrator
Messaging
Office365 Administrator Exchange (2003, 200, and 2010) Administrator Skype
Virtualization
Tier 2 Support VMWare Tier 1 Support Microsoft Hypervisor Tier 1 Support Citrix XEN Server VM Deployment Citrix/MS/VMware Citrix Application Server Microsoft Terminal Server
X86 Infrastructure
Dell Family Servers UCS Family Servers Dell Blade Chassis UCS Blade Chassis
EMC NAS Family of Storage Promise JBOD Dell NAS Family of Storage
macOS X Family Polycom Conference and Phones Avaya Phone System and Services
Super Micro Storage Array Promise Storage Array
Middleware Deployment Support
QlikView EDI Solutions SolidWorks eFax WorldShip Hyena NetFlow Analyzer
Sterling Commerce Desktop Central Dameware Blackberry Enterprise Server Public SSL Certificate Management Active Directory Certificate Services Kace Appliance