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Customer Service Manager

San Antonio, TX
October 08, 2018

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**** ******* ******* *****: 210-***-****

San Antonio, TX 78251

OBJECTIVE: To obtain a position that will utilize my skills learned from prior jobs and experiences to future tasks and positions. Willing to train and learn new skills and requirements needed for maximum productivity.


Excellent customer service and communication skills

Very dedicated with a strong work ethic

Team oriented

Fast learner

Organized and goal oriented

Excellent writing and leadership skills

Proficient in Microsoft Office: Word, PowerPoint, and Excel


Master of Science in Cyber Security with Concentration in Information Technology Management Expected Graduation Date

Southern New Hampshire University Oct 2020

Bachelor of Arts in Criminal Justice

Minor in Psychology

University of Texas at San Antonio Dec 2016


Holy Cross Highschool of San Antonio May 2012

Relevant Coursework

Contemporary Police Practices

Abnormal Psychology

Research and Design Analysis in Criminal Justice

Experimental Psychology


Family Violence

Relevant Experience May 2016- Aug 2016

Intern at Bexar County Adult Probation Residential Corrections Facility

Assisted probation officers and LCDCs chronological file work

Attended staff meetings and paneling to discuss the residents’ status and progress in the program

Learned the program that is being implemented at the Residential Corrections Facility and how it is productive



La Hacienda de los Barrios, San Antonio, TX March 2018- Current

Maintains monthly inventory records and weekly order for the bar

Assists customers on scheduling reservations and in charge of closing duties

Oversees servers, bartenders, hostess, busser, and kitchen staff throughout every shift

Abraxus Hector Garza Residential Treatment Center by a Geo Company

Counselor, San Antonio, Tx May 2018- June 2018

Supervised and maintained residents’ (specifically juvenile female population) safety throughout their clinical schedule

Faciltated life lesson group therapy sessions with residents

Completes daily assessments on individual residents

Corporate Trainer

Prolific Marketing Consultants Inc., San Antonio, Tx Dec 2017- Jan 2018

Was a part of the management training program, which we learned leadership and business management skills

Learned sales techniques and pitches

Learned how to train and manage our personal team

Visited existing and non-existing AT&T customers to provide them with promotional products and packages

Server/ Lead Bartender

La Hacienda de los Barrios, San Antonio, TX July 2016- Dec 2017

Viola’s Ventanas Mexican Restaurant, San Antonio, TX May 2013-Dec 2013- Nov 2016

Customer Service Technical Advisor

IBEX Global, San Antonio, TX September 2016- October 2016

Received inbound calls from Apple product customers

Analyzed and probed customers concerns and complaints regarding their technical issues with products

Made all efforts and attempts to resolve their technical issues and/or concerns

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