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Customer Service Information

Location:
Houston, TX
Posted:
October 07, 2018

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A

C

Analia Contreras

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Houston, TX

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Analia Contreras

Houston, TX

ac7a7s@r.postjobfree.com

281-***-****

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Authorized to work in the US for any employer

Work Experience

Receptionist

Panacea massage and spa - Houston, TX

January 2017 to August 2018

Handle incoming calls, book appointments, perform follow up calls where necessary, and respond to emails in a timely manner.

Provide customers with product and service information.

Enter new customer information/orders into system.

Provide exceptional customer service through knowledgeable and respectful interaction.

Selling memberships, gift cards cards and retail products.

Server

Lubys - Houston, TX

January 2014 to December 2016

Responsibilities

Exceed guests' expectations by providing an authentic, friendly, enthusiastic, professional experience paired with impeccable service and a genuine sense of hospitality.

Skills Used

customer service/hospitality skills

Hostess

Crown plaza hotel - Houston, TX

February 2012 to December 2013

Responsibilities

- Welcome and greet guests.

- Inform guests of specials.

- Up-sell food & beverage items using suggestive selling techniques.

- Answer questions about our food, beverages and other restaurant functions and services.

- Take food and beverage orders from guests, enter orders in our point-of-sale system.

- Perform side work at the start and end of each shift.

- Maintain clean service areas.

Skills Used

Fast-Paced Experience Service Experience Customer Service

Education

Recommendation: Add your education level or degree

b.f terry high school - Rosenberg, TX

2009 to 2013

Skills

Exceptional at Multitasking and focusing in a fast paced environment Excellent Customer Service Skills Friendly and quick learner Reliable and Punctual Computer Skills Great Organizational Skills (5 years)

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