Customer Service Information
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Analia Contreras
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Houston, TX
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Analia Contreras
Houston, TX
ac7a7s@r.postjobfree.com
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Authorized to work in the US for any employer
Work Experience
Receptionist
Panacea massage and spa - Houston, TX
January 2017 to August 2018
Handle incoming calls, book appointments, perform follow up calls where necessary, and respond to emails in a timely manner.
Provide customers with product and service information.
Enter new customer information/orders into system.
Provide exceptional customer service through knowledgeable and respectful interaction.
Selling memberships, gift cards cards and retail products.
Server
Lubys - Houston, TX
January 2014 to December 2016
Responsibilities
Exceed guests' expectations by providing an authentic, friendly, enthusiastic, professional experience paired with impeccable service and a genuine sense of hospitality.
Skills Used
customer service/hospitality skills
Hostess
Crown plaza hotel - Houston, TX
February 2012 to December 2013
Responsibilities
- Welcome and greet guests.
- Inform guests of specials.
- Up-sell food & beverage items using suggestive selling techniques.
- Answer questions about our food, beverages and other restaurant functions and services.
- Take food and beverage orders from guests, enter orders in our point-of-sale system.
- Perform side work at the start and end of each shift.
- Maintain clean service areas.
Skills Used
Fast-Paced Experience Service Experience Customer Service
Education
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b.f terry high school - Rosenberg, TX
2009 to 2013
Skills
Exceptional at Multitasking and focusing in a fast paced environment Excellent Customer Service Skills Friendly and quick learner Reliable and Punctual Computer Skills Great Organizational Skills (5 years)
Certifications/Licenses
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