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Desktop Support Engineer

Sharjah, Sharjah Emirate, United Arab Emirates
October 07, 2018

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Sharjah . UAE MCSA and CCNA certified with 16 years of experience as IT Support Engineer. Worked with the responsibility of System troubleshooting, Desktop Support, Application installation, Active directory & user support, Exchange support, Asset management, file server maintenance LAN /WAN maintenance, backup and restoration, network printers and Cisco devices configuration . SKILL SET:

December. 2013 – Sep 2018

Role: IT Support Engineer – Zayed Military Hospital Sharjah Responsibilities:

Onsite and Remote IT Support in Military Medical Units in UAE. Desktop Support, repairing Desktops,Notebooks, printers. scanners. Imaging,backup & restore user’s data.

Incident management, change management, service,inventory management using Remedy system. Provide second line support for the users .

Active directory user and computers management, Exchange mail box and NTFS permissions,McAfee EPO installation, DLP Policy set- ting, and updating security database .Setting up LAN,WLAN, VLAN management, troubleshooting the connectivity issues. Supporting Healthcare IT Applications like GE PACS,CERNER Millennium, Durr Dental and SAP, Oracle and Patient monitoring Sys- tems, SEDCO ticketing,KRONOS,IPTV Support. Troubleshooting Network printers, Label printers & Thermal printers. Desktop Engineering & Architecture. Onsite Support for various IT related implementations. Datacenter monitoring,co ordination with various venders .

Unpacking, connecting and configuring CISCO IP Phones .Assembling all-in-one desktops, Wow pc’s,mounting switches and servers in racks, patching the network .

12 years of Information Technology support experience in the Middle East region . Operating Systems: windows server2008,2012/2016(Standard & Enterprise), Windows XP and win7/win8/Win10 installation/Support. Active Directory, DNS,DHCP,MS Exchange,SCCM and Group policy implementations. Microsoft Office 365,Microsoft Office 2016,Microsoft Outlook,IMAP4 and POP3 mail setup, Microsoft Skype for Business. Hardware & Peripherals: PC, printers and laptop troubleshooting & repairing. HP ProLiant BL/DL Servers / HP LTO 3 / Standalone backup drives. Rack mounting, datacenter operations. Configuring and repairing HP enterprise printers,Xerox WorkCentre’s,Ricoh Printers and net- work scanners .IPTV, Ticketing,Biometric and CCTV. Polycom video conferencing. Networking : TCP/IP,IP sub netting,Cisco switches, VLAN, WLAN, Wi-Fi AP,LAN,Port activation,Cat-6 Cabling, troubleshooting connectivi- ty issues, Cisco IP phones, CUCM, Avaya IP phones. Virtualization : Good understanding of virtualization and cloud computing, Microsoft Azure .VMware Esxi, VSphere Client .Technical support for Citrix issues.

Backup & Anti Virus :Veritas Symantec Backup,Acronis Backup, Symantec Endpoint Protection, MacAfee- Virus Scan Enterprise, Trend Mi- cro Office scan .

Performing general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment .Ensuring security and upgrades are applied and kept up to date on desktops and laptops Perform Root cause analysis.

Projects : Technical background in projects involving telecommunication, Co-ordination between different venders of IT, networks, security systems .Providing Onsite Support for the clients, Maintain documentation of all IT related systems. Hands on experience in Datacenter migra- tion projects.


April 2012 to March 2013

Role: IT Support Engineer - Client : Aldar HQ Abu Dhabi - Out sourced by Gulf Computers Responsibilities :

Incident and Service request management using BMC service desk express. Active directory user management. Level 2 IT Support activities. Working in a corporate domain environment .providing user support for win7 clients, Oracle, VPN Issues and Cisco IP telephony .

Desktop Support,Microsoft Outlook and other applications Support. Remote Support using Microsoft office communicator. Visits Various Aldar sites to resolve IT related problems which includes domain, site to site connectivity VPN, IP phones,shared drives and Wi-Fi.

August 2010 to March 2012

Role: Desktop Support Engineer - Client: Zayed Military Hospital Abu Dhabi - Out sourced by Gulf Computers Responsibilities :

Desktop Engineering & Architecture. Incident and service request management,asset management. Handling printing issues. In support of Infrastructure team: Actively worked for Data Center migration from old to the new; purpose-built facility. Supporting the Infrastructure team in deployment of new Servers and associated equipment. Supporting both military and other applications like SAP,LIS .Actively support and gain knowledge of the Core Healthcare IT Applications. Port activation, VLAN management, network support activities. Sep 2009 July 2010

Role: IT Support Engineer - Client: National Reference LAB - Dubai - Out sourced by Gulf Computers Responsibilities:

Onsite IT resource for the deployment of new data center with Mubadala Development Company. Windows 2008 AD administration and user management .Trend Micro Antivirus server installation and configuration. Daily checking moni- toring and reporting of all IT services .

Desktop Engineering & Architecture. Desktop Support, Supporting Laboratory Information Service (LIS) application. Configuring LAN,internet connectivity and VLAN’s.

Creating User accounts and defining their appropriate access rights. Creating Group Policy and NTFS Permissions. April 2006-May 2009

Role : Systems Administrator /IT Support Company - Start Info Tech,Qatar Start Information Technology - Doha. Qatar, was a leading IT services company in the state of Qatar, providing consultancy and sup- port services to the Brokerage firms at Doha securities markets. Client: Gulf Investment Group (GIG) - Doha. Qatar. Role: Systems/Network Administrator – August 2006 – July 2007(full time contract with Start IT) Responsibilities :

Administration of Windows 20003 domain controller & additional domain controllers at branches –Administer Ms Exchange 2003 serv- er, maintain Network connectivity between branches Install, configure and troubleshoot Microsoft Windows XP, Vista, configuring MS Outlook Helpdesk & Desktop Support activities. Handling Data center Projects .Active directory and exchange migration, Wi FI and CISCO ASA configurations. Clients includes Fortune Promos Seven,Qatar Securities & French Embassy, Regus Qatar . April 2013 -December 2013

Role: IT Support Engineer – Client : TAWAZUN Abu Dhabi - Out sourced by Gulf Computers Responsibilities :

Incident and Service request management using BMC service desk express. L2 Support activities. Supporting Win7 clients, Active direc- tory user management, Network connectivity issues, Printer support LANDESK remote support,Multifunction printers, AVAYA phones configuration and troubleshooting. Supporting Proprietary Applica- tions,MS Office and other software’s,BB configurations. Deploying, configuring and managing Microsoft clients, Optimizing and troubleshooting windows environment and network mainte- nance .

Three Year Engineering Diploma in Applied Electronics – 1996 to 1999. Completed in April 1999 with first class at Model polytechnic Vadakara (State Board of Technical Education Kerala, India). Post Diploma in Computer Hardware Maintenance - April 2000 Completed with first class, at Centre for Electronics Design and Technology India (CEDTI) Kerala, India. CEDTI is an autonomous institution for research and technology under government of India. Pre Degree 1994-1996

Farook College, University of Calicut.



MCSA (2003)-Microsoft Certified Systems Administrator + Messaging. Microsoft ID No 6499380 CCNA (CISCO Certified Network Associate) Cisco ID No CSCO11235424 Successfully completed Certificate course on Windows NT/2000 Administration at DOEAC Center Calicut. Present Address :Sharjah

United Arab emirates

Date of Birth : 12th march 1979

Sex : Male

Nationality : Indian

Marital Status : Married.

Languages : English, Hindi, Arabic & Malayalam

Driving License : Holding a Valid UAE Driving License PERSONEL DETAILS

July 2002-March 2006

Role : IT Support - Company : Madhyamam Daily,Calicut,India Responsibilities:

Administer Windows 2000 domain & SQL server, manage Antivirus server,monitor & implementing backup solutions. worked as Helpdesk

& Desktop support at the head office having 150 workstations . Visiting the Branch offices & bureaus for installation & Support. Local area network administration. Monitor & support WAN Leased line, I S D N line, A D S L Broadband, F T P server VSAT for UNI, maintain BPL PBX & electronic panel board of the printing press etc.

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