CUSTOMER SERVICE REPRESENTATIVE
Detail-oriented, performance-focused, and goal-oriented professional, interested in pursuing a challenging career within the customer service field to fully utilize transferable knowledge and skills in assisting and serving customers. Capable of adapting to challenging and fast-paced working environments, performing tasks and functions with minimal supervision, and using available resources to accomplish assigned duties. Armed with strong interpersonal abilities in collaborating with various individuals to ensure timely and efficient completion of projects. Articulate communicator; and started studying the Spanish language.
Web Commerce Partners (Tampa, FL) 03/2016 – 12/2017
Assisted customers via phone, email, and chat with purchasing and product questions; applied strategic approach in upselling expedited delivery choices with customers, thereby increasing company revenue; and increased customer review ratings of company through providing excellent customer service.
Responsible for preparing invoices for purchase orders (POs), creating and submitting POs; processing refunds and product returns; collecting balances from customers with accounts past due up to 120 days; negotiating and transacting with vendors; and aiding the accounting manager in fulfilling a wide array of administrative tasks.
Assumed accountability in charging and processing payments for all custom sales orders while using Microsoft Dynamics GP to create company and customer records, apply payments to customer accounts, and adjusting product inventory.
Effectively modified standard operating procedures (SOPs) for the Customer Service Department saving representatives time in their daily processes that led to saving the company money and maintained active involvement in executing CERM business management software, while studying and learning the fundamentals of the program.
US Army (Orlando, FL) 02/2008 – 06/2014
Accomplished human resource objectives by orienting, training, coaching, counseling, and disciplining of junior staff
Planned, monitored, appraised, and reviewed job contributions of junior staff
Enforced company policies and procedures
Ensured issued sensitive items were properly maintained and accounted for by each individual
US Army (United Kingdom) 11/2003 – 12/2006
Offered administrative support to the operations officer accountable for training company personnel, documented expenditures in Microsoft Excel utilizing pivot tables to summarize travel information for weekly board meetings.
Drove efforts to save the company money by at least 10% with each transaction through effective negotiations with local agents regarding domestic and international travel arrangements of all employees.
Performed thorough evaluation and verification of quantities acquired against bills of contracts, purchase requests, and shipping documents.
Administered inventory, material control, accounting, supply reports, and took charge of simplifying and standardizing the collection and utilization of maintenance data.
Master of Business Administration in Accounting, In progress (December 2019)
Online Keiser University, Tampa, FL
Bachelor of Arts in Business Management, 2013
Eckerd College, St. Petersburg, FL
Associate of Arts in Sports Management, 2011 § Online
University of Phoenix, Phoenix, AZ
Microsoft Excel Certification
Honors & Awards
Gained various awards including Army Commendation Medal, Army Achievement Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Army Service Ribbon, Overseas Service Ribbon, Driver and Mechanic Badge-Mechanic for demonstrating exceptional work performance.
Microsoft Office Applications (Word, PowerPoint, Excel, and Outlook)
Microsoft Dynamics GP CERM Business Management Software