IT Manager

Nicholas Penhale

*** **** ***** *** • Alabaster, AL 35007

205-***-**** • ***********@*****.***

Career Profile:

Competent, accomplished, and results-driven IT Professional with over 13 years of experience in supporting information technology networks and hardware systems in varying environments. Possesses a proven hands-on capacity to assess problems and articulate solutions that meet both business and client requirements. Demonstrates a keen ability to provide leadership in planning complex projects, maintaining information systems, and working in a team.

AREAS OF STRENGTH

Problem Solving

Critical Thinking

Office 365

Leadership

Mobile Device Management

Microsoft Hyper-V

Lifetime Learner

SharePoint

Microsoft Server 2012

PROFESSIONAL EXPERIENCE

Helix Systems/Leadec, Bessemer, AL (name change after merger/acquisition) 2015 to 2018

IT Manager/Systems Administrator

Managed information technology and computer systems.

Centralized virtual machines from numerous hosts onto a central NetApp SAN for increased performance and reliability.

Responsible for mobile device administration, upgrades, and security for 140 IOS devices.

Migrated data backup from backup exec to Veeam for more reliable and timely backups.

Oversaw and managed five remote site locations.

Maintained company SharePoint service, created/edited SharePoint workflows, and controlled SharePoint security permissions.

Technical Environment: Microsoft Hyper-V cluster, Office 365, SharePoint, IBM mobile device management, Cisco switches, Ubiquiti wireless, NetApp SAN, Veeam backup and Citrix.

NetGain Technologies, Birmingham, AL 2013 to 2015

Senior Engineer

Lead Engineer for customer projects including design, implementation, testing, and support for new server 2012 deployments, expansions, environment refreshes, upgrades, and Office 365 migrations.

Created technical deliverables including network assessments, capacity planning, detailed design documents, implementation plans, configurations, and change orders.

Led technical discussions to understand business requirements which translated to functional specifications.

Configured network devices such as switches, routers, firewalls, networking, and voice and video applications from multiple vendors.

Provided peer reviews of implementations, configurations, and documentation for team members.

Assisted and mentored other team members with deployments and best practices.

Engaged in continuous learning to stay abreast on new and emerging technologies.

Obtained vendor-related certifications which enhanced professional development and our corporate standing with vendors.

US Teks, Pelham, AL (acquired by NetGain Technologies) 2012 to 2013

System Engineer

Provided remote helpdesk support to clients in various industries and verticals.

Designed and implemented smaller projects and technology solutions.

Achieved timely resolution of helpdesk issues for tier 1, tier 2, and low tier 3 helpdesk issues.

Assisted Lead Project Engineer on larger projects and assignments.

Florida Baptist Children’s Home, Lakeland, FL 2007 to 2012

Director of Information Services

Developed and implemented plans which addressed technology needs; including evaluation of hardware and software related to specific company objectives.

Provided support to management and staff, including programming, application support, and end-user support.

Single point of contact for all IT and technology needs for a multi-location non-profit.

Trained staff in the effective use of technology to further the non-profits mission statement.

Intelitech Computer Solutions, Lakeland, FL 6/2006 to 12/2006

IT Consultant

Collaborated and worked in partnership with clients, advising them how to use information technology to meet business objectives or overcome problems.

Analyzed IT requirements giving independent and objective advice on the use of IT.

Oversaw the designing and testing of new information systems and ensured all installations were handled properly.

AMK Technologies, Lakeland, FL (acquired by Intelitech Computer Solutions) 2005 to 2006

Network Consultant

Identified and resolved all infrastructure issues related to information systems for contracted clients.

Maintained documents for IT infrastructure and provided support related to IT processes and procedures.

Analyzed customer requirements and coordinated with various departments to recommend effective solutions.

Education & Training

Southeastern University, Lakeland, Florida

Bachelor of Arts, Church Ministries (2004)

Awards & Recognition

Engineer of the Quarter Q3 2013, Q4 2014, & Q1 2015 (NetGain Technologies)

Peer to Peer Award Recipient 2015 (NetGain Technologies)

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