Sales Customer Service

SKILLS & EXPERTISE

Operations • Team Management • Logistics • Strategic Planning • Project Management • Consulting • Customer Relations • Process Mapping • Marketing Campaigns • Inventory Control • MS Dynamics CRM • Microsoft Proficient • DMS Inventory & Ordering • AS400 Inventory System • Roadnet

EXPERIENCE

Associate Director Activ8 Sports/All-Stars Club

March 2017 to Present

Directed monthly outreach events which encouraged members from the special needs community and provided rest for the families

Designed and manufactured stimulating equipment for participants with wheelchair bound restrictions

Created process improvements for all aspects of the night to assist in the experience of all special needs and volunteers

Increased yearly fundraising by 30% with local business support and community outreach events

Professional Golfer

March 2017 to Present

Weekly scheduled meetings with PGA Professional to analyze previous week’s performance based on the statistical data

Competed majority of tournaments as a member of the Adam Golf Professional Tour

Budgeted and prepared all travel for each event including entry fees, transportation, lodging and dining

Sales Operation Manager Swagelok Denver

January 2014 – March 2017

With the guidance of the Vice-President, developed situational based tactics to implement the strategic plan and actions for the business to all employees

Through the implementation of the strategic plan, was able to diversify to new industries thus maintaining double digit growth year over year

Customized individual quarterly territory operating plans in alignment with the strategic plan for the sales team

Based on market conditions and sales data, assisted in formulating a sales strategy to finish the second year with a 7% growth with Swagelok’s major customer’s industry down 21%

Orchestrated process improvements to the sales team, which resulted in 17% growth of sales within the first year

Formulated business reviews for customers to demonstrate the value of using Swagelok components and provide solutions for any future business projects

Senior Route Logistics & Operations Analyst PepsiCo

July 2012 – January 2014

Newly created division to the second largest beverage provider, the daily responsibilities entailed creating and implementing efficient routes for PepsiCo’s 3 main distribution resources

Along with my team, saved the company over $30 million in the initial year with $12 million coming from my managed region in the first year

Implemented logistic plans for warehouse inventory, vehicle maintenance, and time management for drivers while maintaining union guidelines in 4 different states

Daily maintenance of the Pepsi Dispatch, Roadnet, Asset Management Tool and Bay Mapping applications

Ensured routing solutions complied with DOT hour and weight regulations

Senior Certified Sales Associate Sports Authority

November 2010 – July 2012

Maintained a consistent, high sales revenue which resulted in being listed regionally in the Top 40 for the company

Managed all aspects of the golf department including inventory, marketing promotions, cross training and customer service

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