James W. Fyksen

**** **** ****** ****

Inver Grove Heights, MN. 55076

Phone 612-***-**** Email ac79ci@r.postjobfree.com

Career Objective

Manage and motivate a team of professionals dealing with customer issues on local and wide area networking, personal computing, servers, security, and operations.

Professional Experience:

March 2017 to Sept 2018

YMCA of the Greater Twin Cities

Information Systems Security Manager

Responsible for all aspects of security. The YMCA is required to be HIPAA and PCI-DSS compliant.

Wrote all of the security policies

Ran monthly vulnerability tests on all segment of the network

Penetration testing on external network monthly

Implemented Symantec data loss protection (DLP) on exchange and SharePoint servers

Implementation of Microsoft DLP

Managed the physical building security using Avigilon camera system in all branches and Lenel OnGuard access control system for door security

Created and ran the Security Committee consisting of IS and business personnel approving and reviewing policies.

Provided monthly reporting to the VP of Business Technology on security health

Due to staff resources laid out the locations of the data jacks and wiring for access control and security cameras for new buildings, Rochester, Gavidae Commons, Lakeville, and the St. Paul teen center

Project management of multiple projects including new and remodeling facilities, phone system cut over from Mitel to Skype, Windows updates from NT to 7 then on to 10, and Office upgrades

YMCA of the Greater Twin Cities

April 2011 to March 2017

Director of Business Technology

Responsible for desktop support, wide area network, local area network, phones and phone systems, helpdesk, and server infrastructure.

Managed a $9,000,000 budget

Managed IT contracts

Led a team consisting of 2 engineers supporting the servers, 1 network engineer, 1 SQL DBA, 1 Helpdesk supervisor, 2 full time and 2 part time helpdesk analysts.

Supported 1200 full time and 4500 part time and seasonal employees spread over 24 branches, 7 overnight camps, 10 summer camps and the state’s largest day care provider

Major accomplishments

Project management of multiple projects including new and remodeling facilities, upgrading the WAN from a single T1 MPLS network to dual T1 network then to a 10 to 20 mb Ethernet network, phone system cut over from Mitel to Skype, Windows updates from NT to 7 then on to 10, and Office upgrades

Upgrading server infrastructure from standalone servers to VMware on blade servers and EMC storage

Created a second data center for disaster recovery and high availability

April 2005-October 2010

UCare Minnesota, Minneapolis MN

Information Systems Manager

Responsible for desktop support, wide area network, local area network, phones and phone systems, helpdesk, servers and security.

Managed a $7,000,000 budget

Managed IT contracts

Manage a staff of five engineers supporting the network, servers, and phones. Four PC technicians answer the helpdesk phones and support the end users workstations. One contract/billing assistant

Building vendor relationships to leverage telecommunications carriers, hardware suppliers, and service providers for lower rates and better service

Implementation of Master License Agreement with Microsoft

Instrumental in changing internet and phone carrier saveing UCare over $80,000 per year on the telecomm contracts

Moved UCare’s data center and 400 PC’s into a new facility

Implemented a major upgrade to our core business UNIX application

Changed phone system from Nortel to Cisco IP telephony

Standardized on hardware making support of the hardware easier and less costly.

Reduced spam and viruses in email.

Implemented a business recovery plan for the data center.

Part of the technology steering committee proposing new technologies for UCare to adopt

Wrote all of the security policies

Implemented CheckPoint disk encryption with end point protection

August 1999-August 2004

Carlson Companies Inc, Plymouth MN

Lead Network Engineer

Project Lead for Telecommunications and Network Services supervising 6 professional employees. Responsibilities include the maintenance of a 6500 node campus network and WAN. Managed the Network team prior the division of the network team into design and support.

Knowledge of TCP/IP, frame relay, ISDN, SONET, ATM, T1, fractional T1, IPX, BGP and voice over IP

Part of network team that configured and connected 200 Cisco routers for frame relay to the hotels and connecting them to two data center routers

Coordinated schedules with our carrier/vendor for the onsite portion of the circuit and router install

Part of the VPN rollout team where we configured then shipped to 250 hotel sites Nortel Contivity VPN concentrator

Created access control lists, group access lists for the Cisco PIX firewalls

Setup Nortel VPN routers

Configured the F5 Big IP for load balancing

January 1998 – August 1999

Allina Health Systems, Minneapolis MN

Information System Manager

Managed 16 direct reports. 9 full time staff and 7 contracting staff. Our group is responsible for the Desktop Technology Requests, which are requests from Allina employees to move, add or change existing software, hardware or connectivity to their work areas. Another responsibility is for asset management of all the desktop equipment that Allina owns. We are also responsible for the software licensing, tracking and charge backs.

Negotiated Master License Agreements and volume discounts with software vendors

Managed 50 Desktop technicians for 2 months for inventory of all desktop devices and the software that resided on them for the Y2K project

Developed the project plan and implemented software for the helpdesk to track the life cycles of desktop hardware

Assisted in merging the Helpdesk, server, and desktop support staff at the Medica facility into the Allina corporate helpdesk, network operating systems, and the desktop integrated services

September 1990 - December 1997

United Healthcare Corporation (UHC), Minneapolis MN

Information Systems Manager

Managed 13 professionals responsible for all of the Medica operations, this included LAN support, Desktop support, WAN support and Helpdesk support. Was a part of the performance review team for the services that UHC was providing to Medica.

Project Managed all the Move add and changes for all the twin cities area facilities. Coordinated install of the cable plant, with the scheduled moves and staffed the moves according to size

Part of the Network on-call rotation for all LAN and WAN issues. Installed, configured hubs/switches on the campus data closets

Managed the desktop support staff for all PC related issues for UHC in the Golden Valley, Edina, and Minnetonka buildings.

Wrote service level agreements

Negotiated contracts for desktop maintenance, contracting staff, and software.

May 1985 - October 1989

NCR, Roseville MN

Quality Engineer

Quality Assurance Engineer, Tested samples of components going into the controllers and modems manufactured by NCR. Designed and built test equipment.

Performed failure analysis on components that failed in the field

June 1972 - May 1985

Control Data Corporation, Bloomington MN

Lead Technician

Started as a manufacturing technician moved into testing and designing.

School, Certifications and Training

ITIL

2016 ITIL v3 Certification

A+ Security

2009 A+ Security Certification

ITIL

2006 ITIL v2 Certification

F5

2003 Configuration and installation of the Big IP

Ascolta

2002 Building Scaleable Cisco Networks

Global Knowledge

2001 Introduction to Internetworking Devices

St Mary’s College

1993 Novell

Inver Hills Community College

1986 Basic programming

Lake Superior College

1970 to 1972 Certificate of Electronics

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