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Engineer Customer Service

Oceanside, California, United States
January 21, 2019

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Leroy James Wisdom : Senior Systems Engineer II


Microsoft MCSE 2012

. CompTIA Security + & A+

Active DOD TS Clearance.

**** ******** ** *** *****, CA 92130



A proven technology leader with more than15 years of hands on experience in VMware virtualization, storage design, Microsoft technologies, and network infrastructure. I bring an innovative and pragmatic approach to analyzing complex business needs, enabling the conceptualization, technical design, and administration of innovative solutions based on the latest virtualization, storage, and cloud technologies.

Professional Skills

Excellent verbal and written communication skills.

Flourishes under pressure in order to meet the demands of a fast-paced environment.

Works smoothly and professionally with co-workers, supervisors, customers and outside vendors.

Impeccable customer service skills.

Willing to work on weekends, after hours, and travel as needed

Work Experience


Senior Systems Engineer II Herndon VA April 2010 - Present

Major Duties & Responsibilities:

While IT senior systems engineer and virtualization lead at Deltek I was responsible for the design, implementation, and maintenance of more than 300+ Physical and 4000 VM’s, 90% virtualized environment supporting, SQL, SharePoint and Active Directory.

Design, install Configure and upgrade VMware ESXi vSphere 3, 4, and 6 environments with Virtual Center Management, VMSA 6, Labmanger, VCloud Director, NSX security, DRS, HA, vMotion.

Build, configure and deploy VMs and Templates

Completed physical-to-virtual (P2V), Virtual-Virtual (V2V) migration of Windows 2008, 2012 Physical server consolidation

Manage system storage to include Dell Compellent, HP 3Par, EMC and Nimble Flash arrays

Successfully planned and executed the migration of multiple national/international data centers with minimal disruptions of daily operations

HP Blade BL460 and C7000 Chassis architecture configuration and installation HP Flex Fabric and Flex10 Converged Environments

Hand on experience in iSCSI, NFS, FCOE and Fiber Channel protocols, Fiber Channel cabling, switching, and zoning on Brocade

Analyze and trouble shoot on an advanced level of SAN-backed VMware ESXI infrastructure to determine proper allocation of resources to a multi-department global user global population with widely varying needs in five continents.

Customize layer 2 and 3 networking between VMware, Networking components, and storage for high availability utilizing Vlans to help maximum performance

Design, deploy, and maintenance of a broad range of Microsoft technologies including Windows Server 2008, 2008 R2, DNS; DHCP; Active Directory; Group Policy Design and Implementation; IIS security hardening and Remote Desktop Services

Maintained system documentation in compliance with legal and government regulatory compliance protocols

Schedules and prioritizes activities on projects for new software upgrades and deployments

Extensive experiencing using backup applications (Commvault) to include archiving, protection, and recovery tools

Wachovia/Wells Fargo Charlotte NC Sept 2005 – Oct 2010

Senior System Engineer

Major Duties & Responsibilities:

Responsible for daily operation of VMware virtualized environment and financial applications related to Retirement Services line of business

Applications: Windows/Exchange Cluster, MOM, ESX/VMWare, Citrix.

Operational functions that included: maintenance, support, troubleshooting, monitoring, reporting/statistics. Creation and management of 100 Windows 2003 Servers within 4 data centers.

Respond and resolve problems relating to Tier 2/Tier 3 help-desk support, on-call support, customer service.

Troubleshoot infrastructure issues around LAN/WAN performance, Networking, Firewalls.

Work with server group on Windows OS issues. Cooperation and assistance with various support groups Enforcement of Security policies, comply with policies, standards and guidelines regarding financial environment

Maintain documentation on the environment as needed

Audit Production systems for security and vulnerabilities and capacity issues

Responsible for load balancing, configuration and deployments with A10 network

Staffing Network LLC Itasca, IL April 2000 – August 2005

Senior System Engineer

Major Duties & Responsibilities:

· Build, maintain and manage complete company LAN/Wan data center consisting of 75 Compaq Proliant servers running Microsoft Server 2003/2000 Enterprise and Standard

· Administer Exchange Server 2003, SQL Server 2000, Windows Terminal Sever 2003 running 10 Citrix XPs server Farm

· Implemented file security and roaming profiles, Active Directory Organizational Units Hierarchy Administration

· Migrated company network from NT 4.0 to Windows2000 then to Windows 2003

· Implemented Enterprise Anti Virus/Spam/Web protection

· Install Configure and managing Cisco routers/switches, and network security using Checkpoint Firewall/Sonicwall

· Responsible for designing, engineering, administrating Sonicwall Global VPN Network to 50 Branch office’s nationwide.

Support 200 + remote and local end users ranging from sales to accounting repair and engineering and executive staff



Skill Name

Active Directory Administration, GPOs


HP Enterprise Server and technologies Support tools HP Insight manager HP Remote support,

Build configure support Print servers using HP Web Jetadmin.

2008/2012 OS, CentOS

SAN Fiber Channel storage

Security, SSL, Encryption

SQL Server

Whatsup Gold/PRTG Network NOC monitoring (SNMP,WBEM, WMI)

Wireless (Install/Manage/Security)

VMware ESX 3.5, 4.1, 5.1, 5.5, 6, Labmanger, VRelize.


Visio, MS Project

FootPrints Support ticketing system

Education + Training

Harper Community College Networking Certificate 1997

Elgin Community College – 1997-1998

MCSE Certified (Current)

CompTIA A+ Core Service Technician (Certified)

CompTIA Security +(Certified)

VCP 3.5 (Cert Expired) VCP 6.0 (Current)

Nimble Storage Training

Commvault Backup and Recovery Training

HP Blade server Training

Impeccable References: Available upon request

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