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Manager Customer Service

Location:
Doha, Qatar
Posted:
January 21, 2019

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Resume:

Miraña, Andy A.

E-mail:ac79at@r.postjobfree.com

Mobile No: +974********

Address:Bldg 85, Bin Omran

Doha, Qatar

PERSONAL DATA

Date of Birth : 29 November 1981

Gender : Male

Nationality : Filipino

Passport No : EC3924611

EMPLOYMENT HISTORY

Position Title : FRANCHISE VM INCHARGE

Company Name : Armada Retail Concept

Al Jazeera Tower 28th Floor, West Bay

Doha, Qatar

P.O. Box 200602

Duration : June 7, 2016 to present

Store / Brands : CORTEFIEL, PEDRO DEL HIERO, BY MALENE BIRGER (BMB), IPEKYOL, NU, TWIST, MACHKA, BAQA AND NUCTURNE

Work Description :

Primary responsible in terms of administrative and functions of all Franchise Visual Merchandiser.

Responsible for all the records and documentation of Franchise VM such as attendance, evaluation, and recommendations.

Responsible for the coordination with brands point persons in Kuwait (main office) all concerns of franchise stores in the areas of visual merchandising.

Serves as a line of communication with Area Managers, Team Leaders, Store In charge and Warehouse Manager.

Monitor the display movement schedule of all franchise stores.

Perform regular visit to all franchise branches for checking and hands-on merchandise display.

Checks and monitors the display in the branch and make sure that display standards are being followed and implemented.

Checks and conduct inventory on the fixtures/graphics/tactical enhancers/collaterals in the branches if it is in good conditions.

Conduct launching of new collection based on current seasons and ensures consistency of display directives.

Responsible for the display of newly-open franchise stores.

Installations of window and focal display of all franchise stores based on the season.

Manages the storage and inventory of all VM related fixtures, signage, graphics and similar merchandise.

Responsible for the POS requisition and allocations Position Title : VISUAL DISPLAY OFFICER

Company Name : SM Retail, Inc. (Ladies Fashion Management Corporation) SM Corporate Offices, J.W. Diokno Blvd., Mall of Asia Complex Pasay, 1300, Philippines

Duration : March 18, 2014 to April 3, 2016

Work Description :

Conducts regular visit to all branches for ocular inspection and hands-on merchandise display.

Checks and monitors the display in the branch and make sure that display standards are being followed and implemented.

Checks and conduct inventory on the fixtures/graphics/tactical enhancers/collaterals in the branches if it is in good conditions.

Assist in conducting training for all LFMC Operations Personnel regarding Visual Merchandising Standards.

Recommends new display strategies and improvements on the overall look of SM Woman.

Conduct launching of new collection for every 2nd and 4th week of the month that will serve as guidelines to ensure consistency of display directives.

Responsible for the display of newly-open, renovating and retro-fitting stores.

Ensures that Lobby and Banister display and collateral are met.

Assist in the development and installation of focal and window display.

Manages the storage and inventory of all VM related fixtures, signage, graphics and similar merchandise.

Position Title : VISUAL MERCHANDISING OFFICER

Company Name : J & C Lucky 99 Stores

747 Nicanor Padilla St. Manila, Philippines

Duration : August 1, 2013 to January 31, 2014

Work Description :

Conceptualize visual designs for all store

Oversee display of merchandise at stores to ensure pleasant shopping experience to the customers.

Execute guidelines for an effective process in relation to store displays.

Visit stores to check and execute the guidelines

Staff coaching in terms of merchandising.

Conduct trainings for the store manager and regular staff regarding visual merchandising.

Supports in buying department regarding new trends awareness. Position Title : VISUAL MERCHANDISER

Company Name : Al Bandar House for Trading Inc. (Splash) Kingdom of Saudi Arabia

Duration : May 17, 2011 – May 16, 2013

Work Description :

Primary responsible in updating window display and store merchandise inside the store with the current season guidelines.

Responsible in displaying of merchandise, proper fixture placement and good lay out to stimulate the customers to buy.

Execute and maintain the seasons merchandising update not only in the store base but also in the whole territory.

Responsible in store set up for store openings.

Coach staff in terms of merchandising aspects.

Store in charge if needed.

Position Title : STORE MANAGER

Company Name : Blues Brothers Inc.

SFDM, Quezon City, Philippines

Duration : August 2007- April 2011

Work Description :

Responsible for monitoring and ensuring the smooth, orderly and proper flow of operations in the store, especially in the areas of :

Customer Service Activities

Inventory and Stock Keeping Activities

Reporting and Documentation Activities

Managing the Store Employees

Branch Administration Activities

Cashiering and Cash Handling Activities

Visual Merchandising Activities

Sale Events

Position Title : STOCKMAN

Company Name : Suyen Corporation (Bench)

Ali Mall, Araneta Center, Cubao, Philippines

Duration : April 11, 2005 – July 27, 2005

Work Description :

Responsible in monitoring and controlling the inventory of all items in outlet.

Ensure that all stocks are accounted for and sufficient, all records are complete, accurate and intact.

Maintain the cleanliness of the stockroom

Serve as store in charge if needed

QUALIFICATION

Qualification : Bachelor’s /College Degree

Field of Study : Bachelors of Science in Business Administration Major : Banking and Finance

Institute/University : Partido State University, Main Campus Goa, Camarines Sur, Philippines, 4422

Graduated : 2003

Qualification : High School Diploma

Institute/University : Partido State College, Philippines Graduated : 1999

SKILLS

Visual Merchandising / Props and Mannequin Display / Mannequin Styling/ Store Window Installation/ Store Lay-out/ Store Management / Store Opening / Clerical

LANGUAGES

o Basic Arabic/ English / Filipino / Local Dialect Bicol REFERENCES

Name : Jonel Factor

Telephone : +974********

Position : Incharge Visual Merchandiser (Riva Kids) Company : Armada Retail Concept

Name : Trojan Christopher Mayuga

Telephone : +974********

Position : Visual Merchandiser

Company : Armada Retail Concept



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