Customer Service Engineer
Resume:
LaShaun Jeffries
Owings Mills, MD
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Dispute Engineer
Max Score Credit - Owings Mills, MD
July 2016 to Present
I started at Max Score Credit in July of 2016 as a mail clerk. I made sure all of the mail was sent out by the end of the day, I also helped the dispute team upload information into clients files to help them throughout the day. As of April 2017 I am now a dispute engineer. I download and upload clients credit reports into our system, I use the info from the credit report to create accurate letters for our clients to send to the credit bureaus. I answer the phone throughout the day demonstrating my mastery of customer service. I provide accurate & appropriate information in response to any customer questions or concerns in a timely fashion. Last, I go through the office to put in our company order for supplies that we need. Cashier, cook, trainer
Taco Bell - Owings Mills, MD
January 2015 to July 2016
I started my time at Taco Bell as a cashier during my junior year of high school in January 2015. I quickly worked my way to work with food in May of 2015. I also started training new employees on how to make food and how to work the cash register. I ensured that our customers received their food in a quick and efficient matter, while also making sure i double checked orders for accuracy. I always made sure that the staff had everything needed to help the shift run smoothly and to ensure 100% customer satisfaction. Education
Owings Mills High School
Skills
Communications (3 years), Teamwork (3 years), Data Analysis (2 years), Data Entry (2 years), Customer Service Experience (3 years), Microsoft Office Suite (2 years), Strategic Planning (2 years)
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