Desktop Support level 2

Location:

Posted:

January 24, 2019

Muhammad Saad

Windsor, CT Cell: 860-***-**** Email: *.*******@*****.*** LinkedIn: https://www.linkedin.com/in/muhammad-saad-430b2a1b

Professional Experience

DESKTOP SUPPORT, LEVEL – II NETSOLACE, INC. / EDIBLE ARRANGEMENTS INT - WALLINGFORD, CT 2015-CURRENT

· Provide remote support to Edible Arrangements Franchises around 1300 locations

· Setup and administration of Microsoft Office 365, Windows POS7, Windows 10 IOT

· Installation of Microsoft SQL Server and Database administration

· New and existing builds/upgrade, component evaluation and replacement. PC Imaging

· Peripheral Support, Printers, Tablets, Scanners

· Network support, Switches & Routers, Network Printers (LaserJet/Thermal), EMV Chip reader

· Document, using internal ticketing portal to document all support related calls on daily basis

· Visit onsite (if required) for replacement/upgrade equipment

SENIOR SYSTEMS SPECIALIST NETSOLACE, INC. / EDIBLE ARRANGEMENTS INT - WALLINGFORD, CT 2012-2015

· Marketplace Management, manage company’s marketplace, responsible to upload products, documents & designed diagrams (Installation User Guide)

· Vendors relationship, order equipment for the franchises from vendors, negotiate on pricing on large and small orders

· New Store/business setup, responsible to setup IT hardware at new store over the phone by following store blueprints

· Walking customer through to setup all the equipment such as computers, printers

· Guide customer to connect their switches & router with (ISP) modem

· Remotely connect with all computers and setup POS application

· Setup 3 large format display for store Digital Menus

IT INTERN EDIBLE ARRANGEMENTS INT - WALLINGFORD, CT JUNE - JULY 2012

· Assist IT team with projects and assignment

· Troubleshoot and install required tools and application on various desktops

Education

TRAINING FOR MICROSOFT SQL SERVER CERTIFICATIOS CANDIDATE NOV-2018

Related Coursework

Administering a SQL Database Infrastructure Provisioning SQL Databases Performance Tuning and Optimizing

SQL Databases Analyzing Data with SQL Server Reporting Services

CISCO CERTIFIED NETWORK ASSOCIATE (CCNA) CANDIDATE SEP-2018

Related Coursework

Network Fundamentals LAN Switching Technologies Routing Technologies

WAN Technologies Infrastructure Security Infrastructure Management

COMPUTER NETWORKING & MANAGEMENT BRANFORD HALL - WINDSOR, CT JUNE-2010

Related Coursework

Windows7, XP, Vista, Windows Server 2003/2007,2008 Microsoft Office (Word, Excel, Outlook and PowerPoint) Networking (LANs, WANs, Routers, TCP/IP)

Technical Skills

HARDWARE, SOFTWARE & NETWORKING

Dell, HP, Lenovo, Acer, Repair and custom implementation Windows 95 – Windows 10, SBS 2008

Remote Desktop Solutions (LogMeIn Rescue) Recover & Imaging (ImageX MSWDS, Sector Based Cloning)

EMV Solutions from Bank of America Linksys, D-Link, Netgear & SonicWALL LAN/WAN Router/Switch Solutions