Desktop Support Seeking More

Gina L. Finley

**** ****** ***, *** **, St. Louis, MO 63110

C: 702-***-**** Email: ****.**********@*****.***

EDUCATION/QUALIFICATIONS

Maryville University; St. Louis, MO Incomplete

Master of Science in Cyber Security

University of Missouri- St. Louis; St. Louis, MO 2014

Bachelor of Science in Criminal Justice

Political Science Minor

Community College of the Air Force, Montgomery, AL 2010

Associates of Science Allied Health Sciences

TECHNICAL SKILLS & QUALIFICATIONS

Proficient in: Microsoft Office, Active Directory, SharePoint; Enclave Remote Access, VMware, SCCM, ServiceNow, Remedy, Windows 7/10, Mac OS, LANDesk, Symantec Ghost

CompTIA Security + Certification

PROFESSIONAL EXPERIENCE

Quanta Utility Engineering Services (QUES); St. Louis, MO October 2018-Present

Desktop Support Technician

oManage and provide ongoing support for the facility cell phone, IPad, and phone systems.

oResponsible for ongoing support for company software and various computer applications

oImage and upgrade desktops and laptops

oCreate user accounts in Active Directory and add to appropriate groups

Panera Bread Support Center; Sunset Hills, MO July 2018- October 2018

PC Support Consultant

oInstall, configure, diagnose, repair, and upgrade computer hardware, software in a Microsoft setting

oAbility to plan, organize, and prioritize requests in a high pressured environment

oEducate end user on technical tools and processes

oTest and image computer machines with appropriate software and operating systems

Barnes-Jewish Hospital; St. Louis, MO November 2017- July 2018

Desktop Support Specialist

oTroubleshoot software and hardware issues

oOrdered, configured, and deployed desktop hardware, software, and peripherals

oDocumented work in BJC’s call tracking system (ServiceNow)

oInstalled/supported desktop applications

Enhanced Veterans Solutions Inc.; Scott Air Force Base, IL

Jr. System Administrator April 2017- September 2017

Optimized government system operations and resource utilization

oPerformed system capacity analysis and planning through patching and remediation

oMonitored local and wide-area networks

oEnsured systems hardware, operating systems, software systems, and related procedures adhere to approved production configurations and system availability and reliability standards

oDelivered system administration services consisting of effective system/servers provisioning, installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure

oProvided server account management and client connectivity support

Help Desk Specialist September 2016- April 2017

Offered helpdesk support to end-users of proprietary software.

Answered questions about product features and resolve user problems.

Documented all issues and generate reports detailing common problems and error trends.

Escalated service questions to appropriate client representatives

Entered, modified, and reviewed trouble tickets in Remedy Software system

United States Air Force

932d Force Support Squadron; Scott AFB, IL February 2017- present

oAssisted local and remote staff with technical problems including desktop\laptop\server software, hardware, and network issues

oAnalyzed problems, researching potential solutions, isolating issues and referring complex problems to senior technical staff

oHandled a large volume of inbound calls and inquiries

oQuickly analyzed & presented verbal & numerical information in a concise and understandable manner

oGave feedback to supervisors and managers through reports or statistics

932d Security Forces Squadron; Scott AFB, IL September 2014- February 2017

St. Louis Military Entrance Processing Station (MEPS); St. Louis, MO June 2010- September 2014

Surgical Operational Squadron; Nellis Air Force Base, NV April 2005- June 2010

Gina L. Finley 702-***-**** (Cell) ● **************@*****.***

United States Air Force

August 2004- present

932d Force Support Squadron; Scott AFB, IL February 2017- present

932d Security Forces Squadron; Scott AFB, IL September 2014- February 2017

St. Louis Military Entrance Processing Station (MEPS); St. Louis, MO June 2010- May2014

99th Surgical Squadron; Nellis Air Force Base, NV April 2005- July 2010

oAssisted local and remote staff with technical problems including desktop\laptop\server software, hardware, and network issues

oMet requests for information and support within the agreed timescales

oAnalyzed problems, researching potential solutions, isolating issues and referring complex problems to senior technical staff

oHandled a large volume of inbound calls and inquiries

oQuickly analyzed & presented verbal & numerical information in a concise and understandable manner

oGave feedback to supervisors and managers through reports or statistics

oInstalled, configured and test hardware and software

oTroubleshoot issues with hardware, software and peripherals

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