Customer Service Sales Representative

Mario Banegas

727-***-**** * **************@*****.***

Experience

Direct Bill Financial Representative / Customer Service

August 2017 – August 2018 Chubb Insurance via Aerotek Wilmington, DE

Provided financial customer service to direct billed clients of small commercial with support to private risk services, casualty risk, and other Chubb divisions

Handled and responded to inquiries from agents and used virtual pin pad to process secure payments, adhering to strict PCI requirements

Technical Support / Claims Manager / Customer Service

2015 – April 2017 Gardner Gibson Brandon, FL

Educated clients on technical application of products and answered inquiries promptly

Managed the claims department; corresponded with the clients when providing final claim approvals or denials by researching external sources and internal lab technicians

Created procedures, job breakdown analysis, training materials, and trained any new additions

Senior Technical Support Representative / Trainer / Customer Service

2008 – August 2014 Sterling Payment Technologies Tampa, FL

Assisted clients with basic to advanced troubleshooting with registers, credit card terminals, virtual terminals, basic POS setups, cash register; performed downloads

Performed account reviews, file builds, adjustments, and onboarding as needed

Trained and mentored new employees until efficient and created documentation for new procedures and troubleshooting, which was disseminated to the unit

International Petroleum Help Desk Technician / Customer Service

2008 Verifone Clearwater, FL

Ensured that all customers were PCI compliant with government regulated downloads to truncate the customer’s personal information

Provided technical support to Central and South American Spanish customers; assisted with resetting systems and fixed all other issues via remote in process

Technical Support Associate / Customer Service

2007 Verizon Datacenter Temple Terrace, FL

Identified and obtained appropriate resources for resolution of complex problems regarding the methods and procedures for computer applications

Documented all tier 1 issues with retail, commercial, and Verizon Business customers

Sales Representative

2004 – 2006 GameStop Tampa, FL

Demonstrated products and advised customers based on their needs

Computer Technician

2002 – 2004 Alpha Media Works Hialeah, FL

Installed, configured, and upgraded operating systems and software; Installed, assembled and configured computers, monitors, network infrastructure and peripherals using standard business and administrative packages

Education

ITT Technical Institute, Tampa, FL

A.S. in Computer Networking Systems

Skills

Fluent with Windows OS including 10, 7, Vista, and XP; Xbox platform, MS Word, PPT, Excel; Basic networking knowledge; worked with Linux, MAC OS X. Above average knowledge of computer components and assembly.

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