Customer Service Manager
Resume:
Re'Anna Attaway
Norcross, GA
*************@*****.***
Dedicated customer service professional with 3 years' experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.
Authorized to work in the US for any employer
Work Experience
Customer Representative/Reinstatements
GM Financial - Arlington, TX
January 2018 to Present
• Handling calls anywhere from 150-200 daily.
• Assisting customers over the phone scheduling and processing payments.
• Multitasking using different search tools
• Dealing with charge off and reinstating vehicles. Sales Associate
ACE Cash Express - Arlington, TX
August 2017 to February 2018
• Upselling products to customers best
benefiting their needs.
• Verifying as well as cashing checks, and making sure customers are needs are well met.
• Counted register and balanced safe every morning and end of shift. Manager/ Traveling Trainer
Slim Chickens - Tyler, TX
February 2015 to August 2017
• Oversee 10+ crew members and ensure they are meeting and exceeding expectations of the company.
• Excellent computer skills including using spreadsheets and other solutions for managing receipts
• Manage Inventory
• Able to effectively communicate with customers using a multitude of channels to provide world class service with every interaction.
• Superb ability for best utilizing procedures and methods for cash management and handling
• Counted end of shift cash receipts to ensure accuracy with paper and computer receipts
• Exceptional communication skills with the ability to remain calm and convincing in negative situations.
• Able to work successfully as a team member and as an individual contributor.
• Routinely travel to evaluate business training needs and provide training to new stores and their associates for our various locations across the country. Education
Diploma
Chapel Hill High School - Tyler, TX
2009 to 2013
Contact this candidate