Training Coordinator

E lizabeth A. Kearse O rganizational Change Consultant

*****.******@*****.*** linkedin.com/in/elizabeth-kearse-m-a-020985162 703-***-**** Arlington, VA 22204

Entrepreneurial leader with over 10 years of progressive experience delivering exceptional customer service and

improving business operations. Analytical professional skilled in successfully designing, implementing, and assessing

programs and procedures. Collaborative communicator focused on building relationships, resolving conflicts, and

promoting synergy to increase profitability and drive positive change.

A reas of Expertise include:

Relationship Management Negotiation Data Analysis

Event Management Staff Development & Leadership Sales & Marketing

Organizational Change Conflict Management Project Management

Professional Experience

A RLINGTON COUNTY PUBLIC SCHOOLS Arlington, VA. 2018

Provide English, Math, and Science instruction to an average of 22-students per class as a long-term substitute.

S UBSTITUTE T EACHER

Promote student development by creating and adjusting lesson plans using ADDIE Model principles (Analysis, Design,

Development, Implement, Evaluate) to present materials in concise and coherent style. Develop clear and detailed

communication plans based on class abilities, and customize those plans to meet the specialized needs of individual

students. Coach peers to modify lessons and instruction to maximize student learning, and establish lessons using

pictures, models, and videos as aids. Recognize and address behavioral issues with students, parents, and

administrators.

K ey Accomplishments:

Create customized individual educational plans (IEP) for 25 students that comply with state and county education

laws.

Utilize experiential learning techniques and design games and projects to encourage independent learning.

U S COAST GUARD Washington, D.C. 2017

Assisted with Organizational Change Consulting Project for the US Coast Guard Office of Leadership (CG-12).

G RADUATE S TUDENT C ONSULTANT

Completed a business analysis of the Coast Guards Individual Development Plan (IDP) to improve organizational

effectiveness while acting as a consultant for The United States Coast Guard Office of Leadership (CG-12). Established

recommendations by performing data analysis of 28 Coast Guard interviews and industry benchmarks, and identified

inefficiencies. Delivered recommendations in presentation to agency leadership and generated and aligned support for

change initiatives to ensure the implementation of successful and sustainable change.

K ey Accomplishments :

Created actionable change plan by converting complex data into digestible information that simplified the decision-

making process and inspired movement.

F RANCESCAS Washington, D.C. 2017

Participated in Leadership Development Consulting Project for a national retail clothing chain.

G RADUATE S TUDENT C ONSULTANT

Designed leadership development plan that improved workplace productivity using agile scrum processes. Maximized

intervention effectiveness by identifying individual and organizational needs, performing SWOT analysis, and examining

data from employee interviews and industry benchmarking. Supported professional development by critically analyzing

and presenting project experiences to OLL Cohort. Facilitated training to enable application of leadership development

theories.

K ey Accomplishments:

Presented a leadership development plan that allowed the economical implementation of three actionable steps to

develop floor reps into store managers.

E lizabeth A. Kearse

Page Two of Two

THE MAYFLOWER HOTEL Washington, D.C. 2014 - 2016

A historic hotel in operation since 1925 located in walking distance of the White House.

S ENIOR C ATERING S ALES E XECUTIVE

Cultivated hotel revenue by developing and negotiating business opportunities and providing leadership to staff.

Increased manager retention and efficiency, and ensured seamless transitions with development of tailored onboarding

plans for new Catering Sales Executive hires. Conducted needs assessment and acted as mentor for employees, assigned

projects to maximize employee growth, and offered feedback to improve performance.

K ey Accomplishments:

Delivered $3.5M in revenue through the cultivation of up to 25 daily business opportunities.

Increased wedding market revenue 60% by redesigning new catering packages and communication plans in

collaboration with multiple departments, and training employees on new offerings.

K EY BRIDGE MARRIOTT Arlington, VA 2012 - 2014

A luxury location of the Marriott hotel brand within walking distance of Georgetown.

S ENIOR C ATERING S ALES E XECUTIVE, 2013 - 2014

Developed relationships with internal and external clients by creating and delivering detailed communication plans that

enabled consistently exceptional service. Increased operational productivity and profitability by designing and

implementing department packages that facilitated organizational change. Resolved client challenges by collaborating to

generate creative and strategic solutions in alignment with stakeholder objectives. Led team building exercises and

activities that improved employee collaboration, and provided conflict resolution training and techniques to enhance

communication.

K ey Accomplishments:

Increased customer satisfaction scores by implementing standardized department procedures and policies.

C ATERING S ALES E XECUTIV E, 2012 - 2013

Increased market share to meet revenue budgets by developing and instituting creative booking incentives after analyzing

internal and external needs.

K ey Accomplishments:

Delivered $1.5M in revenue through development of customer relationships.

Created booking incentives that improved business relationships and increased business opportunities by 53%.

M ARRIOTT INTERNATIONAL, INC. Boston, MA. 2011 - 2012

An American multinational diversified hospitality company that manages and franchises hotels and lodging facilities.

S ALES M ANAGER

Oversaw contracting process for six different properties while supporting off-property sales office and managing the

conflicting needs of multiple stakeholders. Increased department effectiveness and productivity, resolved team dynamics,

and ensured quality of service by serving as the subject matter expert (SME) and point person for all managers.

K ey Accomplishments:

Created training materials, job aids, and user manuals that allowed for a uniform booking process across all

properties.

Additional administrative and management experience working for Hyatt in Boston and Arlington, Virginia.

Education & Certifications

M aster of Arts in Education and Human Development

THE GEORGE WASHINGTON UNIVERSITY Washington D.C. 2018

B achelor of Arts in Communication Studies

VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY Blacksburg, VA 2007

Certified Associate in Project Management (CAPM), Project Management Institute, Expected 01/2019

Lean Six Sigma Yellow Belt, Six Sigma Global Institute

Action Learning Coach, World Institute for Action Learning Problem Solving

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