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Customer Service Technician

Location:
Mapleton, Illinois, United States
Posted:
January 19, 2019

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Resume:

Jeffrey R. Lox **** S Sir Gawain Ct.

Mapleton, Illinois 61547

309-***-****

Career Objective:

To obtain a fulfilling and challenging job utilizing my extensive experience, quick learning ability, leadership and training.

Summary of Qualifications:

25 years of construction management including supervising employees, estimating job costs, customer service, and contract development

IICRC Certified Fire, water, Mold

Xactimate II bid software Certified

Fluent in computer use and many software programs including Cad, Office, etc.

Hard working, conscientious employee able to handle large responsibilities and difficult problems during stressful incidents.

Trained, updated, and helped maintain Caterpillar Central Supply point employees on asset management for the state of Illinois using a computer intranet based program utilizing bar code scanners and wands

Over 19 years of service for Timber Hollis Fire Department

Serve as the Fire Investigator for Timber Hollis Fire Department

Served as a Fire-Fighter, Captain, Assistant Chief, Deputy Chief, and Chief on Timber Hollis Fire Department

Served as a Lead Instructor for Timber Hollis Fire Department

Served as the coordinator for the Timber Hollis Fire Department Training Facility

Work History:

2015 to Kelley Construction and Restoration

present Operations Manager

Oversee the day to day operations of the company. Ensure quality control and customer satisfaction. Work with insurance companies to develop an agreeable scope of work for the homeowner.

2013 to Menolds Construction and Restoration

2015 Lead Carpenter

Overseen ran and managed as many as 17 jobs at one time. Maintained quality, met budget requirements and finished jobs ahead of schedule

2013 to JRL Custom Cabinetry Inc.

2010 Owner Operator

Oversee and operate a high end Custom Cabinetry shop and business with 5 full time employees and 3 part time employee

2007 to

2008 Securitas Inc. - Corporate Security Caterpillar

Fire & Haz-mat Instructor

Statewide Fire and Hazmat and Confined Space Instructor for Caterpillar Corporate Security Training Services

2006 to

2007

Guardsmark LLC. - Corporate Security Caterpillar

Fire & Haz-mat Instructor

Statewide Fire and Hazmat and Confined Space Instructor for Caterpillar Corporate Security Training Services

2005 to

2006 Canton Fire Department, Canton, Illinois

Firefighter

Filled a temporary position as a full time firefighter. Worked approximately 60-80 days in 2005 and 30 days in 2006 while maintaining a full time job with CMA Construction

2004 to CMA Construction, Elmwood, Illinois

2006 Job Superintendent

Supervised all jobs and crews in all phases of construction

Coordinated, scheduled, and overseen all sub-contractors to ensure timely schedule and quality control was maintained.

1999 to Ironworker’s Local #112, East Peoria, Illinois

2004 Foreman/Journeyman Ironworker

Supervised up to 7 ironworkers in completing projects

Completed projects including heat treat facility containing two 70,000 lbs. ovens and 30,000 lbs. carrier with imbedded rails and beams; various commercial jobs completed ahead of schedule and under budget

Coordinated different trades and contractors on job site to maximize safety and productivity

1992 to Carpenter’s Union Local #644, Pekin, Illinois

1995 Journeyman Carpenter

Completed union sponsored apprenticeship program

1992 to Timber Hollis Fire Protection District

2010 Firefighter

Certified by the State of Illinois in the following: Firefighter II, Firefighter III, CPR Certified, Defibrillator Certified, PADI Certified Rescue Diver, Rescue Technician, Hazmat Operations, Hazmat Technician A, Hazmat Technician B,

Fire Arson and Explosion Investigation, Fire Service Instructor I & II, and Life-Flight Safety Certified

Former EMT-B through the Peoria EMS system currently First Responder

Veteran firefighter and EMT experienced in numerous emergency operations including residential and commercial fires, car accidents, and large scene emergencies such as industrial plant accidents, etc.

Incident Commander in several emergency situations including residential, commercial, and industrial settings

Coordinate and participate in all disaster training exercises including terrorism and natural disasters

Oversee all aspects of the department including budget, man-power discipline, management, grant proposals, apparatus specking, and equipment purchase

Currently teach a variety of Fire Service classes to several surrounding fire departments and organizations

State Certified Technical Rescue Awareness

State Certified Fire Service Instructor I & II

OSHA Certified Hazwoper “OSHA 1910.120 (q)”

Have developed an 80 hour Collage accredited Industrial Fire, Security, and Hazardous Materials class

Education:

Keiser University (Sarasota Florida)

Bachelor of Science of Emergency Management

Bachelor of Science of Homeland Security (currently finishing)

Associates degree of Fire Science Technology

University of Illinois (Illinois Fire Service Institute)

Essentials I, II, III, & IV

State Certified Firefighter II

State Certified Firefighter III

State Certified Technical Rescue Awareness

National Fire Academy and State Certified Arson Investigation I, II, III

State Certified Leadership I & II

National Fire Academy and ITTF Certified Unified Command

State Certified Essentials I & II

National Fire Academy and State Certified Fire Service Instructor II

National Fire Academy and State Certified Hazardous Materials Operations

National Fire Academy and State Certified WMD/CBRN Hazardous Materials Technician A

National Fire Academy and State Certified WMD/CBRN Hazardous Materials Technician B

NIMS ICS 100, 200, 400, 700, 800

ITTF and National Fire Academy Certified ICS

Department Of Homeland Security WMD RPP Certified

Illinois Central College (East Peoria IL)

Fire Tactics and Strategies

National Fire Academy and State Certified Fire Service Instructor I

Illini Bluffs High School (Glasford IL)

High School Diploma

Fire Schools

Attended various County Fire Schools such as Peoria County, Mclean County, and Tazewell County Fire Schools

Dale Carnegie Training

2008 graduate of the Dale Carnegie course

Certificates

IICRC WRT

IICRC FSRT

IICRC MRS

Xactimate Level II



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