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Customer Service Life Insurance

January 19, 2019

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TEL: +256-*********/070*******


Date of Birth : 14th August 1990

Sex : Female

Nationality: Ugandan

Marital Status : Single

Address : Masanafu

Languages : English (Fluent), Runyankole (Fluent), Luganda (Fluent) CAREER OBJECTIVE

To obtain a position of responsibility in a busy and reputable organization, where skills and experience are valued and play a key role in Business Management, Public administration. PERSONAL PROFILE

A self-motivated individual with an excellent track record in bank operations, with strong commitment to quality customer service coupled with first-rate communication skills and significant customer loyalty.

I am a reliable, trustworthy individual, with an in-depth knowledge of banking products and services.

Comprehensive banking knowledge on products and services offered. Good team player with exceptional customer service skills. Excellent computer skills in excel, word and power point. ACADEMIC QUALIFICATIONS

2013 - 2017 Bachelor of Arts in Social Sciences

Makerere University.

2011-2012 Diploma in Cisco Certified Networking Associate (CCNA) Makerere University.

2011 Certificate in Quick Books (MUK)

2010 Certificate in computer Application (MUK)

2008 – 2009 Uganda Advanced Certificate of Education (UACE) Mpoma Royal College

2004-2007 Uganda Certificate of Education (UCE)

Sharing Youth Centre, Nsambya

1997-2003 Primary Leaving Examination Certificate (P.L.E) Bwaise Parents Primary School (1997-2003)


1. Microsoft Office (Word, Excel, Power Point, Outlook) 2. Quick Book, FLEXICUBE (Bank operating system)


Able to work under pressure and with minimum supervision.

Self-motivated, innovative and committed to teamwork.

Possess high integrity.

Able to learn fast on the job and relate well with people.

Good oral and written communication skills.


March, 2017 – To date Data Processing Officer at Orient Bank limited Responsibilities

Reviewing and updating client’s mandates as per the regulations of BoU.

Sorting and organize customer mandates in the central achieving unit.

Communication with clients for update of their documents.

Screening of suspicious transactions, clients, PEPs and FEPs.

Monitoring large transactions inbound and going out of the bank that are suspicious.

Routinely place and remove PND as per instructions from supervisors/ Unit Heads as per their Delegated Authority.

Scan and upload signature mandate cards and ensure timely delivery to compliance centre for final review.

Provide proactive feedback to branches on the status of data sent for processing and the challenges identified in the process.

Daily documentation and tracking of maintenances affected in the system.

Carrying out data amendments and maintenance of clear records of accounts as well as opening accounts in the banking systems.

Carrying out manual and electronic salary postings in the bank.

Generating weekly exception reports on accounts openings requests rejected due to inadequate documentations.

Timely and accurate processing of standing orders, direct debits ad related transactions in line with bank operational policies.

Ensuring customer mandates are securely kept.

Reviewing and processing of signature mandate cards and ensuring timely delivery to call centre. June – August -2015

Carried out internship from Uganda Revenue Authority. Responsibilities

Drafting memorandums for Micro and Macro Procurement

Responsible for Secretarial work like typing and photocopying documents for clients

Responsible for record keeping like arranging files for record achievers.

Responsible for receiving incoming mails, recording of outgoing mails, making and receiving phone calls.

Jan 2015 – August 2015 Sales Agent UAP Life Insurance ltd Responsibilities

Responsible for educating and advising clients about services and products offered by UAP life insurance ltd.

Organizing and carrying out day to date activities.

Organizing daily and weekly reports.

Achieving monthly targets.


Worked with charging for destiny an NGO that support poor people with HIV also worked with other related mission groups like YDD in areas like Moroto, Tororo, and Luwero for one year. 2011 Carried out my internship in networking with three ways group of company for 3 Months.


Responsible for incoming and outgoing mails.

Trouble Shooting Networks.


Member of the Development Forum foundation and the assistant administrator of the project.

Member of Tororo School outreach team, Makerere University. HOBBIES



Making friends


1. Andrew Agaba

Head of Retail

Orient Bank

P.O Box 3072 Kampala-Uganda


Mobile: 077*******.

2. Morris Wamayi

Internal Audit Supervisor

Orient Bank

P.O Box 3072 Kampala-Uganda


Mobile: 078135985/070*******.

3. Mr. Kyagera Willy.

Relationship Manager.

Stanbic Bank


Mobile: 077*******/070*******.

Contact this candidate