Customer Engineer
Resume:
TANMAY KETAN DALAL
***,********, ******** **** ******* Home.
S.V.Road, Vile Parle (West). Mumbai-400056
*****-************@*****.**
Objective Telecommunication professional having industry experience in service delivery, Service assurance and Service operations for PAN India Enterprise customers as part of Tier-1 Communication service provider (CSP). Work towards Achieving maximum customer satisfaction. Currently doing Part Time MBA (Marketing) From NMIMS, Mumbai.
Skills &
Abilities
Technologies- MPLS, PRI, POTS, CENTREX, GPON, Point-to-Point, Point-to- Multipoint, Leased Lines.
Technical Skills-Customer support and Proactively manage and resolve project issues, risks and conflicts. Act as the Customer’s SPoC. Experience Presently Working With Parle Products Pvt Ltd. Sales Officer
• Generation of Primary And Secondary Sales.
• Territory Development.
• Cost controls and improving cost efficiency.
• Service to Wholesaler.
• Reporting and Feedback.
Reliance Communication Ltd. July 2016 – August 2017 Customer Support Engineer (Telecom).
• Interface between Customer and Internal Functions/ Departments. Act as the Customer’s Single Point of Contact Ensure customer’s requirements are well articulated and satisfied, Work towards achieving maximum customer satisfaction
• Job Profile Includes Preparing and sharing updates, Co-ordination (NLD, ILD with field Team and customer NOC teams. Designation: Operations Role: Meeting agreed SLA'S and Delivery TAT'S. Familiar with Telco related IT terms Handled and successfully Completed TCL- Delivery CBI Project PAN India, Tikona, AT&T, Primenet Global etc.
• Coordinated, provisioned and implemented service delivery for dedicated products and services.
• Responsible for network planning and node configurations and scheduling 2
field technicians for successful test and turn-up.
• Created and maintained relationships with senior management, customers, internal groups, and vendors.
• Responsibilities: monitoring the telecommunications networks of the customer, track and trace the status of all incidents occurred on the network, initiate and follow up technical analysis and management escalations. Hindustan Motors Mfg&Co. August 2012– August 2014
Technical Service Executive
• Manage technical delivery resource assigned to virtual project team. Ensure full hand over into support is achieved successfully prior to full customer acceptance.
• Worked with other executives to find ways to enhance and improve technical support’s impact on the rest of the company.
• Identified and evaluated opportunities improving the process and customer experience.
• Overcame clients objections/rejections to company products and convinced them.
• Consistently met deadlines and requirements for all production work orders. Established Compatibility with third party products for modification and integration.
• Handle clients like Voltas, Siemens, O-General etc. Work profile includes fault rectification and solving it and have managed a team of 15 people of field engineers.
Projects
Done in
Career
Final Year Masters Project
WSN Based Smart Light Control System Based On IOT. Paper Published in IEEE. INDIACOM 2016, Delhi. IJIIT, Mumbai.- Smart Home Systems. ARM 7 Controllers, Zigbee.
Final Year Bachelor Project
Acoustic Data Modem Based on wireless Networking. Works on Underwater data Transmission indicates temperature, humidity and distance. Using Microcontroller 89s52
Final Year Diploma Project
Instant Coffee Maker - Using Microcontroller 89s52 commands instruction for Coffee Machine.
3
Software
Exposures
Operating Systems- M.S.Dos, Windows, IOS, Linux.
Languages- Xilinx, Tinapro, MATLAB, Zealand (Ie3D simulator). Software- Clarity, SAP
Education Dwarkadas J. Sanghvi College of Engineering –Mumbai– Masters Degree 2014-2016.
Electronics & Telecommunications course includes Communication, Wireless Networks, and Digital Signal Processing. All Telecom Related terms and was A full time Course. Awarded First Class with 7.95 CGPA. R.C.Patel College of Engineering –North Maharashtra– Bachelors Degree 2009-2012
Electronics & Telecommunications Course includes all basic knowledge of Telecommunication, Coding, and Wireless protocols, Communication Networks etc. and was A full time Course Awarded with 61.27%. Babasaheb Gawde Institute of Technology –Mumbai– Diploma Degree 2006-2009
Diploma in Digital Electronics Course Includes all Basic Knowledge of Technical works used In Digital Communication. Includes C.C++ at Entry Level etc. And was A full time Course. Awarded First Class with 77.53%. Shree Chandulal Nanavati Vinaymandir –Mumbai– Secondary High School 2006.
Awarded with 58.13%.
Hobbies Reading Articles on Digital Technology and Learn about new Technology, Travelling and Playing Outdoor games like Cricket, Football and Volleyball. Declaration I hereby declare that the above particulars are true and correct to the best of my knowledge and belief.
Place: Mumbai
Date: TANMAY.K.DALAL
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