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Quality Engineer

Castro Valley, California, United States
January 18, 2019

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San Francisco Bay Area, Castro Valley, CA 94552 H: 510-***-****


Industrial Engineer specialized in Quality Management Systems (QMS), Strategic Planning, Organizational Excellence, Business Process management, Process Improvement. Experience in team building, mentoring & coaching and development.


Quality Management

Process development

Process improvements

Operational Excellence

Internal Audit

FDA and ISO 13485


Team Building

Strategic Planning

Project Management



Senior Quality Specialist Mar 2015 to Oct 2018

Federal Government

Planned and executed ISO Certification projects along with regulatory compliance.

Documented SOPs, Policies, Conducted audits, investigated root cause analysis, issued non conformity reports (NCRs), led CAPA investigation and implementation, held management review meetings and assured proper reporting to responsible departments.

Successfully led key and complex projects which resulted in minimizing process errors and NCRs to zero majors.

Reviewed and provided guidance on process improvements.

Analyzed data gathered from surveys and process outputs and developed recommendations based on the outputs of the analysis

Established Vision, Mission, strategic plans along with operational implementation.

Aligned processes, resources-planning and department goals with overall strategy.

Managed projects through defining project plans, resources needed, critical path, milestones and deliverables.

Mentored quality personnel, and delivered training to newly hired employees.

Streamlined operational efficiencies by identifying and solving overlapping and points of duplication.

provided oversight for the development and maintenance of quality programs, systems, processes and procedures that ensure compliance to established regulations and standards

Provided cadence of communication to executive team for project updates and implementation status.

Performed frequent quality evaluations and audits to ensure adherence to QMS and enhancing customers experience

Performed risk management techniques and established strategies to mitigate them

Organizational Excellence Consultant Apr 2013 to Mar 2015

The Excellencors for Performance Development

Provided coaching and mentoring to teams of 20+ employees, that resulted in material efficiency improvements in various organizations.

Implemented methods and SOPs, which helped consistently reduce issues and increase customers satisfaction.

Assisted with the development and implementation of change management strategies.

Analyze roles and responsibilities, facilitated direct communication among team members.

Improved employee engagement by conducting training classes, holding focus group meetings and brainstorming sessions.

Developed and managed

metrics (KPIs) used to determine performance, inefficiencies and areas for improvement.

Documented process flows and developed requirements for functional and process improvements.

Managed supplier relationship through evaluations, audits, and classifications.

Management Systems Consultant May 2012 to Apr 2013

Decision Management Consultancy

Successfully led key projects which resulted in obtaining and maintaining international standards certifications.

Documented SOPs, Conducted audits, issued NCRs, led CAPA implementation, held management review meetings.

Trained & Qualified Entities to get the certificate of compliance with the following international standards:

- Quality Management System (ISO 9001)

- Health & Safety Management System (OHSAS 18001)

- Environment Management System (ISO 14001)

Quality Engineer May 2011 to May 2012

Jordan Society for Quality

Performed process inspections and reported results detailing errors, failures and non-conformance.

Performed technical design control, verification and validation to customer requirements and regulations.

Facilitated improvement protocols to decrease error rate and mitigate non-conformance.

Supported management in implementing corrective actions to enhance quality.

Contributed to root cause evaluation to mitigate risk and foster continuous improvement.

Drafted and implemented an action plan to assist company with achieving ISO 9000 certification.

Collaborated with quality team members and leaders to monitor conformance to quality standards and other regulatory requirements.

Supported maintenance of quality system requirements, including: internal audits, external audits, communication with regulatory agencies and certification bodies, quality metrics reporting, management review preparation, and training.

Education and Training

BSc, Industrial Engineering 2011

University of Jordan Amman, Jordan

Diploma, Quality Management and Excellence (CQM/OE) 2012

University of Jordan

Certificate, ISO 9001:2015 Lead Auditor 2016

British Standardization Institution

Certificate, EFQM International Assessor 2015

European Foundation for Quality Management (EFQM)

Production in MS Dynamics AX 2009 ERP 2011

Sermon Solutions (Microsoft Gold Certified Partner)

Certificate, Certified Quality Engineer (CQE) In Progress

American Society for Quality (ASQ)

Activities and Honors

Outstanding Employee 2017, Insurance Authority

Excellence Partner 2014, Emirates Identity Authority

Member, Jordan Engineers Association

Assessor, European Foundation for Quality Management (EFQM)

Lead Auditor, International Register of Certified Auditors (IRCA)

Certified Quality Manager CQM, Jordan Society for Quality (JSQ)

Reference available upon request

US Lawful Permanent Resident, Authorized to work in the US.

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