Customer Service Data Entry

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ABRAHAM SHIJU

#***, *****, **** ***, ********, T6H 2C6 780-***-**** ****************@*****.***

OBJECTIVE

8+ years of experience in Office Administration, Customer Service and Warehousing. CORE QUALIFICATIONS

Team-oriented, problem solving skills, Flexibility and possess a positive attitude.

Data entry and database management.

Ability to consistently meet deadlines.

Effective communication and good interpersonal skills.

Knowledge of office management systems and procedures.

Computer literate, Working Knowledge of Microsoft Office (Word, Excel, Outlook).

Basic troubleshooting of Computer hardware and peripheral devices. PROFESSIONAL EXPERIENCE

Shipper/Receiver Aug-2014 to Nov 2018

Samuel Packaging Systems Group, Edmonton

Loaded, Unloaded sorted and shipped fright in timely manner.

Accurately picked, packed, and shipped finished goods to customers.

Knowledge, safe operation of forklift and pallet jack.

Prepared shipping documents and mailing labels.

Maintained clean, Orderly and safe work environment.

Deliver orders in a timely fashion in the city and surrounding area.

Processing orders through a computerized inventory system. Sales Clerk (Flooring) June 2014 – Aug 2014

RONA Home & Garden, Edmonton.

Restocking items from the stockroom, rearranging items on the display floor.

Answer customer questions about products in a knowledgeable manner.

Maintain daily reports, tidy areas of the store and reorganize merchandise.

Ensure all work completed in compliance with company protocols. 2

Office Clerk/Warehouse Associate Sep 2010 - Mar 2014 Blue Star Air Conditioner Sales & Service (Pioneer Cool Tech), Pathanamthitta, India

Answer telephone calls and takes messages.

Carry out administrative duties such as filing, typing, copying, binding, scanning etc.

Performs Bank transactions and basic bookkeeping for the company.

Delegate routine tasks to subordinates

Received and sorted incoming mail and packages.

Greet and assist visitors to the office.

Inspects inventory for defects, scratches or other damage.

Verify goods received match purchase order. Logs into warehouse system. VOLUNTEER EXPERIENCE

Web Developer Jul 2017 to Present

Sharon Gospel Chapel, Edmonton

Developing web application screens based on the Visual Designs using Adobe Dreamweaver CS5, HTML5, CSS2, and JQuery.

Uploading and Updating files on server.

EDUCATION

Secondary School Leaving Certificate (Grade 10) March 1995 Marthoma High School, Pathanamthitta, India

PRE–DEGREE (Commerce) (Grade 12) July 1997

Mahatma Gandhi University, Kerala, India

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