Customer Service Medical

Monique Staton

Address *** ****** **. • Pitcairn, Pa 15140

Contact 412-***-**** • ************@*****.***

Professional with relevant experience and an extensive medical education transitioning into a leadership role within the healthcare industry.

o Proficient in Greenway; Microsoft / MS Word, MS Excel, MS PowerPoint; Typing Speed: 60 WPM

o Skilled in problem solving, critical thinking, time management, and decision making

Accounting, Payroll, and Banking Systems • Healthcare Law • HIPAA Compliance Charting • Filing

Processing Co-Payments • Human Resource Management • Organizational Improvements

Appointment Scheduling • Insurance Billing Procedures • CMS1450 UB04 • CMS1500 • Healthcare Claim Cycle • Insurance Verification

Interpersonal Professional Communications • Business Office Operations • Medical Office Procedures

Practice Structure • Medical Practice Management Systems

Leadership & Management • Medical Terminology • Anatomy & Physiology

Ultimate Medical Academy I Associate of Science Degree Healthcare Management, 2018

Institute of Medical Careers I Diploma Phlebotomy, 2014

Dressbarn – Monroeville, Pa

Stylist

Cashier

Customer Service

Stock Merchandise

Grifols Biomat Plasma Center – Pittsburgh, Pa

10/2017 – current

10/2015 - 02/2016

Dr. Frank Costa - Pittsburgh, PA (Internship)

06/2014 - 08/2014

Phlebotomist

Performed venipunctures and skin punctures.

Possess thorough knowledge of test requirements.

Collected blood cultures and whole blood glucose testing.

Organized incoming requests for collections and responded to telephone requests for specimen procurement.

Upheld patient rights to ensure atmosphere that allowed for the privacy, dignity and well-being of all patients in a safe, secure environment.

Private Duty Care - Pittsburgh, PA 07/2007 - 11/2015

Home Health Aide

Provided personal and homemaking services to elderly, convalescent and disabled persons.

Duties included checking pulse and respiration, helping with prescribed exercises, changing dressings and providing emotional and psychological support.

Maintained accurate and up-to-date records of services performed.

Assisted with activities of daily living such as mobility, dressing and assisting with personal hygiene.

University of Pittsburgh Medical Center - Pittsburgh, PA 08/2005 - 04/2008

Patient Care Technician

Performed phlebotomy, glucose meter test readings, and electrocardiograms for patient testing.

Implemented control methods for infections of patients.

Managed various patient specimens for testing and record keeping

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