MICHAEL T. KISTLER

* ******* ******

Newark, Ohio 43055

727-***-****

ac78lm@r.postjobfree.com

Qualifications

A dynamic, proactive information systems management professional with the ability to set priorities towards the successful implementations of network architecture, design and infrastructure support. Over 15 years’ experience in Installing, maintaining, and upgrading application software and systems for improved processes and results. Self-directed, focusing on delivering operational efficiencies, process improvements and quality.

Technical Skills

Systems: Windows (3.x - 2012 Advance Server), Novell (3.x – 6.x), Apple OS, Linux, Sun Solaris and HP UNIX

Hardware: Cisco Routers, Switches, Hubs, Cisco ASA Firewalls, Cisco Intrusion Detection System, Cisco and other 802.11n technologies, Cisco VPN Concentrators, Cisco Access Servers, F5 Load Servers and Printers,

Software: VMware ESX, Citrix Workspace Suite, XenApp, XenDesktop, Active Directory Domain Services Active Directory Rights Management Services, Internet Information Services (4.0 – 7.x), Systems Center Operations Manager, Hyper-V clustered server administration, Microsoft PowerShell scripting Microsoft Lync, Exchange (5.x–2013), MSSQL Server (7.0–2008), GroupWise (5.x–6), BorderManager, eDirectory, Novell Account Management NDS, Novell Distributed Print Services, Cisco IOS, Cisco PIX, Cisco VPN Client Software, Cisco Secure Access Control Server, Cisco Secure Policy Manager, Cisco Secure Scanner, Cisco Works, HP OpenView NNM, Citrix Metaframe, Trust exploitation, Back Orifice, Netbus, Spoofing and other Intrusion detection sniffer based Security Exploit and Vulnerability programs, Backup Exec, McAfee Managed Virus Defense Suite, Norton Antivirus, Norton Ghost Enterprise Edition, Visio, MS Office, Arcserve, VERITAS and Goldmine

Networking: LAN/WAN, TCP/IP, UDP, IPX/SPX, HTTP/S, NETBEUI, NETBIOS, WINS, DNS, DHCP, POP3, SMTP, FTP, TFTP, NNTP, NTP, TELNET, VPN, PPTP, L2TP, ICMP, IGMP, ARP, SNMP, RMON/2, ATM, DSL, ISDN, NAT, RIP, IGRP, EIGRP, OSPF

Professional Experience

GFI Software Inc. July 2012 – January 2014

Enterprise Technical Support

Resolve clients' technical questions or problems over the telephone, email and/or internet chat in the areas of system configurations/setup, product functionality and bugs/enhancements

Support for GFI MailEssentails 2014 for Internet Information Services SMTP for Exchange Servers

Support for up to 5000 end-user clustered Exchange Server environments

Supported SaaS GFI Cloud based applications and products

Informed customer of how and when problems are resolved, additional follow up, testing and troubleshooting.

Escalated issues that require it in a timely manner. Referral to other support and quality assurance areas, when appropriate.

Promoted and maintained a high quality, professional, service-oriented company image among users.

Good working knowledge of Internet Information Services (SMTP/IMAP/POP) and Active Directory Domain Services

Utilized VMware ESX for recreating customer VM environments

Utilized MS PowerShell scripting to resolve AD Domain services and rights

Extensive knowledge of various email systems, including MS Exchange Server.

Able to resolve general product problems via telephone or email support.

Maintained Good writing, editing, interpersonal communications and customer service skills.

Experience supporting different operating systems and servers.

High Tech Crime Institute, Inc. October 2008 - April 2012

Chief Technology Officer

Network Systems administration and production support of corporate LAN, servers, desktop and application support services migrating all corporate servers onto custom built, load balanced, super efficient, high available Windows Server 2008 64-bit network architecture with high availability

Designed and built custom forensic Electronic Discovery and Analyst Systems EDAS FOX

Managed all training Classrooms utilizing Windows Hyper-V server for up to 250 VM’s

Managed all Client Technical Support Services Helpdesk

Managed all Active Directory Domain Services and Group Policies administration

Manage and Upgrade all Linux Based VoIP corporate communications servers and equipment

Successfully upgraded and implemented all their IIS WEB and DNS Servers onto Dual Quad Core (64-bit) Xeon Servers for delivering greater efficiencies in performance and power

Provided digital media and hard drive data recovery technical services and client support

LC Technology International, Clearwater, FL July 2006 – July 2008

Technical Services Consultant

Network Systems administration and production support of corporate LAN, servers, desktop and application support services

Migrated Exchange 2003 to Exchange 2007 onto custom built Dual, Quad Core (64-bit) Xeon servers

Provided Exchange Database Maintenance, both online and offline

Active Directory Domain Services and Group Policy administration

Successfully performed disaster recovery of their Exchange server databases while maintaining all the whitelists and blacklists

Provided proactive engineering and systems maintenance on Exchange Front End Edge Transport and HUB servers

Successful deployment and support of Barracuda Spam Firewall appliance for Exchange server protection with twelve defense layers

Implemented Transport Layer Security utilizing Microsoft’s Security Support Provider Interface (SSPI) api for secure communications

Implemented and Administration of two new Data Protection Manager 2007 servers for Disaster Recovery, Business Continuity, Capacity Planning and Exchange database, log files, and restore processes

Provided End-User client Outlook maintenance, both online and cached mode profiles

Successfully upgraded and implemented their WEB and DNS Servers onto Dual Quad Core (64-bit) Xeon Servers for delivering efficiencies in DNS and MX records enhanced performance

Maintained and updated documentation for the Exchange environment

Developed guidelines on Email awareness and usage

Design and built custom data recovery and forensic analysis computers

Produce monthly reports towards Exchange capacity, performance and availability metrics

Provided on-call and third-level production support for the Exchange\Messaging environments

Provided digital media and hard drive data recovery technical services and client support

Raised recovery rate from 52% to over 85% on all in-house recoveries

Cash Management Solutions, Inc., Clearwater, FL October 2003 – December 2004

Network Engineer

Network engineering support of customers networks for optimal lockbox remittance processing

Successful migration from Exchange 2000 to Exchange 2003 for optimal performance for Outlook Web Access and Outlook cached mode profiles

Developed guidelines on Email awareness and usage

Provided proactive Exchange Database Maintenance, both online and offline and troubleshoot message flow issues

Configured and optimized secure VPN tunnels to clients sites for active application monitoring and customer service

Implemented and optimized customer support call tracking system stream lining performance and problem resolutions

Activities involved in end-to-end remote monitoring and network operations management

System administration of CMS internal networks across a WAN, a 1500 node Novell and Window server network

On site customer support services of CMS internal lockbox processing software, network servers and imaging equipment

Provided proactive engineering and systems maintenance on a 24 hour on-call LAN/WAN and end-user desktop support

Peak 10, Inc., Data Center Solutions, Tampa, FL October 2002 – October 2003

Sales Engineer

Designed secure customer network solutions for high availability, business continuity and disaster recovery solutions

Data center facility management, operations and preventative maintenance support services 24 hour 7 x 365 day on-call

Proactive disaster recovery planning with business continuity and high availability planning, implementation for client networks

Provided proactive engineering, systems maintenance, and 3rd level support of Microsoft Exchange environments

Successfully performed several Exchange database backup and restore procedures on clients messaging networks

Successfully provisioned Blackberry Enterprise Server for Microsoft Exchange for certain client networks

Provisioned Barracuda email Message Archive solution to comply with government regulations on some client networks

Provided Exchange Database Maintenance and capacity planning for certain client networks

Developed guidelines on Email awareness and usage

Supported sales executives in acquiring new business for the client's mission critical applications

Provisioned and installed client networks for high availability and secure data center services

Developed customer presentations and assisted in RFP responses while maintaining strict SLA requirements

Liaison for local partners, ASP and VAR system integrators and network providers

Designed and built custom client remote backup services for clients requiring backup solutions.

Designed and built optimal space efficient data center secure cages for custom client equipment needs

Provisioned and designed all clients electrical requirements to the secure cabinets and cages

GE Global Exchange Services, Inc. (Formerly GE Information Srvcs), Tampa, FL April 1992 – February 2002

Sr. Consulting Specialist

Administration for all Novell, Window NT 4, 2000, Exchange 2000, SQL, IIS, HP UNIX, and Linux servers

Implemented and maintained VERITAS NetBackup backup and recovery on all servers

End-User Desktop and Applications Support

Responsible for network architecture, design, security and integration of Cisco, Citrix and Watchguard firewall services

Standardizing server configurations and enterprise wide software deployments

Created UNIX scripts that do basic maintenance and basic security tasks on a schedule (using Cron)

Implemented, maintained all data and telecommunication equipment

VPN and RAS dedicated private line L2TP administration

Maintained all MS Windows-based desktops, Macintosh and UNIX workstations

Remote Desktop Management

Cisco router and switch management administration

HP’s OpenView network node manager

MS SQL database administration for two large customer helpdesk call centers

MS IIS 4, 5 and Apache web server installation, configuration, security and maintenance

MS Exchange server and Novell GroupWise administration

Successful migration of Novell to Windows NT platform

Successful Novell GroupWise to MS Exchange server migrations

Managed Internet firewalls and facilities security

Maintained all network operating systems and applications

Defined and maintained disaster recovery plans

Budget forecasting, asset management and procurement

Trained management and system users on network and application support

Earned several appreciation awards for outstanding performance

Bachelor of Science in Electronics Engineering Technology

DeVry University, Columbus, OH, 1991

3.03 / 4.0

Majors:

Microprocessor architecture and design

Data Communications

Honors / Affiliations:

Presidents List

IEEE

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