Manager Customer Service

KARLA WILBUR

**** ******* *****, **** ******, NC, 27587

********@*********.*** 864-***-**** (C)

EXPERIENCE

JULY 2018 - PRESENT

PATIENT SERVICES ADVOCATE, FASTMED

Operate as a liaison between patients, providers, medical assistants, and home office personnel to ensure the patients’ well-being is priority.

Perform all front office duties including answering multi-line phone, processing patient registrations and payments, ensuring supplies are fully stocked and equipment is functioning properly.

Create a supportive environment through providing quality customer service, keeping patients informed throughout their visit, ensuring a clean and welcoming waiting area, and working quickly and efficiently so that the clinic runs smoothly.

AUGUST 2007 – AUGUST 2012

PRESCHOOL TEACHER, SPRINGS CHRISTIAN DAY SCHOOL

Worked with team members to evaluate children's progress and create consistent lesson plans and learning environments.

Monitored students' educational progress with individual charts and files and presented information to parents and daycare management. Produced a weekly newsletter to communicate activities within our classroom and of the church to parents.

Nurtured a supportive learning environment; maintaining overall focus on the entire group of children, while also giving one-on-one attention to children.

MARCH 2005 – MAY 2006

OPENING MANAGER, Discovery Point

Monitored teaching staff to ensure adherence to the objectives and standards set by center owners.

Oversaw kitchens daily functions, monitored orders and inventory, ensured menu was in compliance with state requirements.

Modeled expected and appropriate interaction with children and families to facilitate a caring and safe environment.

NOVEMBER 2003 – MARCH 2005

ASSSITANT CASE MANAGER, AIM SYSTMS, INC.

Collaborated with the Lead Case Manager to define clear targets and objectives and communicate them to management and sales agents .

Supported review and acceptance or denial of new business.

Coordinated requests for additional medical records, lab tests, and information as needed by Lead Case Manager.

KARLA WILBUR

1201 Fanning Drive, Wake Forest, NC, 27587

********@*********.*** 864-***-**** (C)

EDUCATION

SEPTEMBER 1991 – MAY 1995

BACHELORS OF BUSINESS, WESTERN MICHIGAN UNIVERSITY

Marketing Degree

VOLUNTEER WORK

DECEMBER 2017 - PRESENT

ADVANCEMENT CHAIR, BOY SCOUTS OF AMERICA, TROOP 500

Maintain Troop records for Scouts advancement and rank requirements. Present awards on a quarterly basis to the Troop.

JANUARY 2017 - PRESENT

TRUSTEES BOARD MEMBER, WAKE FOREST UNITED METHODIST CHURCH

Attend monthly board meetings to review budget items, church property, and manage the resources of our congregation.

JULY 2015 - PRESENT

CO-DIRECTOR VACATION BIBLE SCHOOL, WAKE FOREST UNITED METHODIST CHURCH

Plan, budget, oversee and document all aspects of VBS for approximately 200 children. Work closely with Children’s Minister to make sure that the scope and direction of each area of VBS is on schedule, and on budget.

SEPTEMBER 2017 - PRESENT

MOPS CHILDCARE, WAKEFIELD UNITED METHODIST CHURCH

Provide loving care in a safe environment while the children’s mothers attend the MOPS meeting.

2015 - 2017

COMMITTEE SECRETARY, CUB SCOUTS OF AMERICA, PACK 500

Handle administrative and support tasks to the pack committee, allowing the Cubmaster, den leaders, and their assistants to focus on working directly with the Cub Scouts.

2005 - 2017

CLASSROOM MOM/HELPER, GA, SC, NC

Assist teachers in whatever capacity needed in the classroom to alleviate their time constraints. Tutor, mentor, administrative duties, parental communications or coordination.

KARLA WILBUR

1201 Fanning Drive, Wake Forest, NC, 27587

********@*********.*** 864-***-**** (C)

REFERENCES

Denelle Manley - Children’s Minister - 919-***-****

Cynthia Moore - Co-Director of VBS - 919-***-****

Gary Itenson - Cubmaster Pack 500 - 919-***-****

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