Customer Service Administrative Assistant

ATINUKE DORCAS OKE

*** ******** ******, *******, ** N9B 2T4

519-***-**** *************@*****.***

PROFILE AND SKILLS

A goal driven individual, versatile and a team player

Experienced in customer service

Ability to meet and exceed stated target

Ability to multi task professionally in a fast environment

Leadership Skill acquired from my volunteer programs

Outstanding interpersonal communication skill as well as relationship building skills gained from working in customer-focused roles

Proficient in MS EXCEL with pivot tables, WORD, POWERPOINT

Fluent in English Language ( both written and conversational)

EDUCATION

Master of Management Sept 2017 to Dec 2018

Odette School of Business, University of Windsor, Windsor, ON

Concentration: International Accounting and Finance

Bachelor of Science Sept 2010 to July 2014

Bowen University, Iwo, Osun State, Nigeria

Concentration: Accounting

RELEVANT EXPERIENCE

Customer Service Representative May 2017 till Present

Hinduja Global Solution, Windsor, ON

Promote Rogers Communication products and services via telephone and sell the products to interested customers.

Provide customer service and resolve customers issues regarding phone service, cable and internet

Educate customers and provide solutions for a positive customer experience

Administrative Assistant/ Customer Service Nov 2015 to Feb 2017

Oluyemi Nigeria Enterprise, Lagos State, Nigeria

Listen and provide necessary information to customers need and concerns

Help customers in finding solutions to their requests as required.

Maintain professional communication via face-to-face enquires, phone, e-mail and mail.

Scheduling and coordinating meetings and interviews

Managing documents and files of the company.

VOLUNTEER

Mentorship Program Aug 2018 to Dec 2018

UNIVERSITY OF WINDSOR

Help mentees to understand the school system and what is expected of them

Class Representative Sept 2017 to Dec 2018

UNIVERSITY OF WINDSOR (MOM, ACCOUNTING)

Representing the 62 students in the accounting and finance stream in executive activities

Standing as an intermediary between the student and the school

Youth committee Feb 2016 to Feb 2017

GOD’S LIGHT BAPTIST CHURCH, LAGOS, NIGERIA.

Providing the people in the remote areas with clothing

and food items

National Youth service corps, Anambra, Nigeria Nov 2014 to Oct 2015

Treasury, Federal Road Safety Community Development Service Group

Abagana local government. Anambra. Nigeria

Keeping record of both inflow and outflow of cash

Handle all available cash

Provide estimate and budget of money to be spent

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate