Guest service, Royal guests.

CV

Personal information:

Name: Ziyad Abdullah Al Jafen.

Nationality: Saudi.

Social status: single.

Date of birth: 02/05/1989.

Contact: mob- 059*******. E-mail: *****.*******@*****.***

Education:

High school – scientific major.

Diploma of Hospitality administration from Institute of public administration - Graduated in December 2012.

Experiences & tasks:

Customer relation supervisor at premium brand – Cadillac (AlJomaih automotive). In Riyadh, Since 07/09/2014 until 04/12/2018. My tasks was evaluate all the services operation and compare it to customer satisfaction to avoid any complain, mentoring our team to keep our KPI leveled up, solve all the cases through [ emails, MOC, call center, walk in customers

Concierge & business center agent at (Ritz Carlton Hotel) in Riyadh, since 30/12/2012 until 01/06/2014. My tasks was taking care of the guest by guiding them to the city facilities, arrange transportation, arranging airport pick-up & drop-off, warm welcome, printing international newspaper, opera using, eliminating files, internet access..

Languages:

English – level => excellent in writing, speaking and reading.

Personal skills:

Communication.

Ability to work under pressure.

Decision making.

Self-motivation.

Leadership.

Adaptability.

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