Customer Service Manager
Resume:
Susan Marie Munch
************@*****.***
I would like to take a moment to say thank you for the opportunity and for the consideration.
I know that it may appear a little disconcerting for a person with management skills and qualifications to apply for a position that requires non-managerial skill and knowledge, but please do not let that be a deterrent. I have applied because I desire a new challenge and because I want a change, to learn something different, begin a new career path. To learn new skills and to expand on those that I currently have.
As you read through my resume you will notice that I am a very versatile and knowledgeable individual. You may have also gleaned that I view education as an asset that allows for growth and perceptive.
Below you will find my resume and letter of references attached as a hyperlink.
I thank you for your time and I look forward to hearing from.
Thank you and kind regards,
Susan Marie Munch
Summary
I am a passionate and motivated individual with a drive for continued education and growth. My background encompasses professional and educational knowledge that offers versatile skills in the area of administration and management.
Languages
English Sign Language (Beginner Learning in Process) Mandarin (Beginner Learning in Process)
Key Skills
Administration and Management
Analysis & Auditing
Bookkeeping
Clerical
Confidentiality
Customer Service
Critical Thinking
Education and Training
Human Resources and Personnel
Judgment and Decision Making
Planning/Organization
Judgment and Decision Making
Mas 90
Microsoft Office (Word, Excel, PowerPoint)
Paycom Online
Payroll
Planning/Organization
Qquest Time & Attendance
QuickBooks Desktop
QuickBooks Online
Reading Comprehension
Sage 100
Ten key by touch
Typing
Verbal/Written Communication
Experience
Office Manager
Assistant Office Manager
Bookkeeper
06/17/2015-11/09/2018
06/01/2012-06/16/2015
06/17/2003-05/31/2012
Larry’s Thunderbird & Mustang Parts Corona, CA
Administering a variety of policies which encompass areas of human resources, organizational development, employee relations, employment, compensation, benefits, training, safety, or personnel research.
Complying and upholding company policies and standards.
Complying with the company’s Code of Business Conduct and Ethics.
Design and implement filing systems and ensuring filing systems are maintained and current
Collections on all accounts receivable accounts that shipped without a payment, chargeback’s, bounced checks and failure to pay - Send monthly statements
Design and implement filing systems - Ensure filing systems are maintained and current
Ensure that customer inquiries/complaints are handled in a timely and efficient manner
Ensure accurate accounts payable invoice data entry, coding, and check distribution
Ensure accounts receivable and cash receipts are received, posted and reconciled
Ensure employee time punches are accurate, research and correct any errors
Ensure the security, integrity, and confidentiality of data
Monitor and maintain office supply inventory
Organize and coordinate office administration and procedures,
Process semi-monthly payroll, 401K and health deductions, garnishments, vacation/sick pay – Responsible for tracking vacation and sick days
Process monthly and quarterly sales tax
Process month-end and year-end closing
Provide all proper documentation and accurate financials to external CPA
Process year-end W-2’s and 1099
Process all refunds and reimbursements
Provide administrative support including producing, consolidating, editing reports and presentations as assigned.
Reconciliation of bank accounts, Paya payments, and Paypal on a monthly basis to ensure month end close
Remain updated on payroll and employment law and professional knowledge by attending educational workshops
Responsible for implementation and upkeep of required employee welcoming orientation and exit interviews
Responsible for the creation and implementation of New employee Manual
Responsible for Providing general support to employees, customers, and vendors
Responsible for correcting and addressing any and all errors regarding sales invoicing, returns, and purchasing clearing
Sort and distribute incoming mail and prepare outgoing mail
Submit quarterly and yearly payroll taxes
Education
Degree Certificates/Career Diplomas Continuing Education
07/2015
Norco Community College Norco, CA
AS Administrative Business Management
06/2017
Norco Community College Norco, CA
AS Business Administration Accounting
02/2018
Norco Community College Norco, CA
AS Business Administration General Business
Estimated Completion 07/2019
Riverside City College Riverside, CA
Paralegal Studies
05/2006
Corona Norco Adult School Corona, CA
Bookkeeper
07/2010
Penn Foster Online Scranton, PA
Paralegal Secretary
04/2011
Penn Foster Online Scranton, PA
Real Estate, Wills and Estates for Paralegal
10/2017
Fred Pryor Seminar
The Essentials of Human Resources
12/2017
Fred Pryor Seminar
Payroll Law
10/2017
Fred Pryor Seminar
Sales & Use Tax
Reference
Reference 1.docx Reference 2.pdf Reference 3.pdf
Contact this candidate