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Technology Transformation Leader and Solution Architect

Indianapolis, Indiana, United States
January 17, 2019

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Joseph W. Mack

***** ******** **** • Fishers, Indiana 46038

317-***-**** •

ENTERPRISE TECHNOLOGY TRANSFORMATION AND INNOVATION LEADER Enterprise technology leader/evangelist with over 30 years of leadership experience forged at West Point; honed in deployments to 6 countries and 3 combat zones; and adapted to lead multiple corporate technology organizations, transformation programs, development teams, consulting practices and startups. Proven ability to motivate, manage and inspire others is unique in the technology arena.

Over 20 years as a technology strategist, evangelist, entrepreneur, architect, developer and consultant for SMBs and “household name” companies alike. Possesses a rare combination of business acumen (multiple successful engagements in each of multiple industry sectors), technological skill (gained through 50+ engagements in roles from Junior Developer to CIO, and everything in between) and expertise in USING technology and tools to TRANSFORM business. Experience leading multinational technical delivery teams across 15+ programs/projects involving resources from 8 countries.

Leadership • Business (Pharma, Retail, Finance/Big 4, Manufacturing) • Digital Transformation Strategic Consulting • Enterprise Architecture • Delivery Master • Enterprise Collaboration Agile Transformation • Custom Development • Consulting Practice Leadership PROFESSIONAL EXPERIENCE

AgileThought, Indianapolis, Indiana • 2016 to Present Digital Transformation Consultant – Leadership, Cloud and DevOps Technical leadership position with Tampa-based consulting firm focusing on Microsoft tools and technologies around Cloud and DevOps.


- DevOps Team Leader and Release Train Architect for enterprise-class program for multiple Big 4 clients.

o Provide Leadership to 10+ DevOps team members implementing Microsoft best practices around Azure and VSTS/Azure DevOps

o Architect build and release pipelines to 20+ different pre-production and production environments

o Work directly with Product Owners and Technical Architects for 10+ different development teams / workstreams to provide guidance and standards that directly and indirectly impact build and release quality

- Leadership role and hands-on performer for 5-person team delivering SOC2 standards documents and implementation guides for all Azure PaaS Services for Deloitte USA Audit organization o Worked with Audit, Compliance, Cyber Security and DevOps teams at a Big 4 client to define requirements, coordinate efforts and complete handover of standards documents and implementation guides

o Provided team leadership throughout the project

o Personally delivered SOC2 standards documents and implementation guides for 15+ Azure PaaS Services

Capgemini / Sogeti USA, Indianapolis, Indiana • 2010 to 2016 Practice Manager, Business Applications

Executive leadership for $12+ million consulting practice. Responsible for sales/business development, solution maturity, delivery excellence, consultant growth/welfare and community engagement. Practice develops, matures and provides best-of-breed solutions and expertise to customers in:

- Cloud Transformation (SaaS, PaaS, IaaS)

- DevOps, Governance and Development Excellence

- Agile Transformation and Centers of Excellence

- Application Migration, Upgrade and Re-platform

- Business Process Management

- Collaboration and Enterprise Content Management (ECM)

- Custom Application Development

- Customer Relationship Management (CRM)

Bills strategically, assuming responsibility for personal tasks and those of subordinate resources on time, on target and on budget. Demonstrates leadership within the Sogeti Business Applications service line, assigned geographic business unit and all Business Applications projects and programs. Provides thought leadership for delivery methodology pertaining to engagements focused on practice competencies. Works at all times to ensure the effectiveness of Sogeti in delivering customer satisfaction and business value while minimizing Sogeti risk and exposure. Accomplishments:

- Delivery. Personal responsibility for delivering strategic consulting projects. Highlights included: o DevOps Architect for .NET and SharePoint build, release and hybrid cloud/on-prem deployment for major pharmaceutical company

o Delivery Manager for ITIL-certified managed service offering provided by multinational team

(U.S., India, Poland) for major pharmaceutical company. o Developer evangelist and agile coach for major pharmaceutical company. o Technical architect and delivery manager for .NET custom development of test article management system for a household name aircraft and automobile manufacturer. o Technical architect for enterprise collaboration project (SharePoint) for largest mortgage provider in the United States.

o Program Manager, Service Delivery Manager and Technical Architect for Enterprise Collaboration Transformation at a retail coffee company.

- Sales Excellence

o Exceeded all targets across multiple years in multiple practices o Average performance: 154% of sales target and 115% of revenue target o Provide general sales leadership within the practice:

Account Planning

Market Planning

Manage Sales/Pursuit Process for large deals

Artifact preparation and management (Proposals, SOWs, executive presentations, etc.)

o Architect, Sales Engineer and Guest Speaker for presentations and technical demos for Cloud Transformation and Microsoft Azure SaaS/PaaS custom solutions to existing clients, potential clients, multiple conferences/events and user groups.

- Leadership Excellence

o Grew practice headcount from 21 to 50+ in two years o Grew practice sales and revenue by an average of over 50% per year o Practice Management

Program/Project Management responsibility for all active projects and sales pursuits

Effectively manage all project resources

Assign tasks, monitor completion and aggregate project data for reporting purposes

Brief corporate leaders on status, risks (including mitigation strategies) and results

Lead and mentor all practice personnel

Monitor practice P&L and KPIs, driving change and profitability ITT Educational Services, Inc., Carmel, Indiana • 2009 to 2010 Director of Enterprise Application Development

Technical leadership position with best-of-breed for-profit educational institution. Responsible for all custom development and DevOps for enterprise applications. Leads an organization of 5 architects, 3 business analysts and 20+ developers. Work directly with CIO and corporate business unit executives to strategically plan enterprise applications.


- Developed and implemented DevOps/ALM transformation for the enterprise 2 P a g e

o Decreased deployment time for software releases from 3 weeks to 24 hours. o Reduced deployment downtime from 2 days to 4 hours. o Implemented Deployments Center of Excellence (COE) into the overall service provided by the Enterprise Applications group

- Delivered custom enterprise Document Management system based on Microsoft Office SharePoint Server

o Produced corporate Document Management vision

o Architected system to:

Convert all internally-generated documents (over 2 million per year) to digital formats

Convert all manual document processing to digital processes that are fully or partially automated

Convert paper-based archive to a digital-based system o Led the development team to:

Convert paper documents to Microsoft InfoPath 2010 Online Forms

Convert manual processes to Microsoft Office SharePoint Server 2010 workflows

Convert paper archive to SharePoint Records Center

- Delivered transformational student-facing portal based on Microsoft Office SharePoint Server o Produced project strategic documents

o Led the entire development effort through all SDLC phases o Served as lead architect and developer, performing hands-on as business analyst, software architect and C# developer

o Increased digital delivery of content to students by over 30%, saving over 400 IT man hours and 2000 business man hours per year

- Delivered custom reporting solution on Microsoft Business Intelligence tools o Produced project strategic documents

o Led the entire development effort through all SDLC phases o Served as technical architect

o Increased business insight and transparency, enabling greater executive decision making speed and accuracy. Enabled cost savings for 10 of 12 business units in the first 6 months after launch.

Microsoft Gold Partners, Indianapolis, Indiana • 2005 to 2009 Consulting, Technology and Organizational Leader

Professional Services organizational leadership with Microsoft preferred partners in the central region. Responsible for evangelizing and delivering Microsoft products to existing and potential customers, serving as consulting practice leader, pre-sales engineer, solution architect and lead developer for Microsoft Office SharePoint Server 2007, Microsoft Office 2007, SharePoint Portal Server 2003, SQL Server 2005 Analysis Services, and SQL Server 2005 Reporting Services. Work with other practice leaders to build the best Microsoft Information Worker delivery practice in the world from the ground up. Accomplishments:

- Sales Excellence

o Directly closed or assisted in the closing of the following:

Microsoft Licensing in excess of $14 million

Consulting services in excess of $18 million

- Leadership Excellence

o Developed, expanded and led the best-in-class and largest Microsoft Information Worker

(SharePoint and Business Intelligence) practice in the United States (CDW) o Led several consulting practices and professional services delivery organizations

- Delivery Excellence

o Delivered over 10 Microsoft Office SharePoint Server 2007 strategy and design engagements. o Installed, configured and administered 8 enterprise-class SharePoint server farms. o Delivered over 5 Microsoft Office SharePoint Server 2007 development engagements. o Delivered over 5 Microsoft SharePoint Portal Server 2003 health check and migration engagements.

o Delivered over 5 SQL Server 2005 Business Intelligence strategy and design engagements. Mindgent, Indianapolis, Indiana • 2004 to 2005

3 P a g e

Project/Program Manager and Development Practice Leader Technical leadership position with a leading IT consulting firm. Responsible for practice management, technical expertise and customer satisfaction in Custom Development, Agile Methodologies, Identity Management and SharePoint.


- Leadership Excellence

o Led the development practice from inception to comprising over half the company o Served as Program Manager for largest Identity Management implementation in the state of Indiana

o Served as Project Manager, Architect and Lead Developer on strategic custom development projects

o Motivated and mentored team members

- Delivery Excellence

o Architected and led team to deliver highly customized Identity Management solution for a major insurance company.

o Architected and led team to deliver enterprise-class SharePoint implementation for a medical device manufacturer.

o Architected and led team to deliver enterprise-class SharePoint implementation for a major Midwestern university.

Career Notes:

Additional positions include technical delivery and management positions at: Global Knowledge Management, Indianapolis, Indiana (2003-2004); Macksys, Indianapolis, Indiana (2001-2003); The Cybrant Corporation, Mountain View, California (2000-2001); PTC, Waltham, Massachusetts (1999-2000); and Perot Systems Corporation, Dallas, Texas

(1998-1999). Also served as a United States Army Officer from 1990 to 1998. FORMAL EDUCATION

Bachelor of Economics

United States Military Academy, West Point, New York Engineering Development Program

Perot Systems Corporation


Technical Editor

The SharePoint Shepherd’s Guide for End Users (Print Edition) Presenter

The SharePoint Shepherd’s Guide for End Users (Video Edition) Speaker

Multiple Conferences, Corporate Events and Local User Groups/Meetings – Subjects of Expertise: Leadership, Custom Development, Cloud, DevOps, Agile and Compliance 4 P a g e

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