Curriculum Vitae

Personal Information

Delaney Laila Chetty

**-**-****

Female

*** ****** ****** * ***** street, Milnerton, Cape Town, South Africa

+60-01-788*-****

Current Location: Malaysia, Kuala Lumpur

Skype ID: Delaney Laila

ac786b@r.postjobfree.com

Professional Experience

Qatar, Doha

Aya Production

Oak Barrel Club

Outlet Manager

September-November

Running operation/managing and delegating duties of staff as well band/ managing the bar/increasing revenue/direct point of contact between staff and directors/problem solving of staff as well as guest/overseeing inventory/organizing events for outlet/finalizing food and beverage menu/band timings and playlist/duty rosters

My time here was short as the outlet was taking back by the original owners.

(naj General Manager-+974-****-****)

Qatar, Doha

Butcha steak house

Supervisor

March- September

A list of my duties include: having a great knowledge on the menu/answering all questions asked by the guest/taking full responsibility for reservations and guests requests/ensuring a positive and professional attitude at all times/assisting management/admin/assisting waiters on the floor/

supervisory skills and duties of my current job which I am learning will help me in the future/admin/petty cash/opening restaurant/closing restaurant/mod/making sure operation always runs smoothly/direct point of contact between staff and management.

(Stevan- manager-

Qatar, Doha

W Doha hotel

Marriott

March 2017-March 2018

Department-Crystal nightclub

Server

Working in the nightclub at the W Doha hotel include the following duties: having great knowledge on the alcohol and alcohol prices that we serve our guests/delivering VIP service/making all guests feel comfortable enough to have fun and party the night away without complaints while maintaining a professional relationship with all guests/being attentive at all times/making sure that their expectations are always exceeded/it's important to work as a team/assisting in other outlets if needed- As I have worked in outside catering and Market restaurant on many occasions/ I also bartended from time to time to gain some experience and knowledge (Manager-Miro +974-****-****)

South Africa, Cape Town

Blouberg Holiday Rentals

December - March 2017

Guest relations Manager/Front Desk Manager

My duties include delegating, supervising and managing the office and concierges schedules, duties for the day and rosters/handling wifi and dstv problems/checking guests in and out/problem solving/always exceeding guests expectations/documenting all relevant documentation/ensuring apartments are prepped for arrival/key control/damage control/all guest related issues

(Owner/CEO- Ivor Potgieter +27-82-462****)

(portfolio manager Wade Wagner 082*******)

USA, Rhode Island

Ballard's Inn & Manisess Hotel (Block Island, RI)

May-September 2016

Hostess/server/bartender

Starting as a head hostess, I then started serving and bartending which helped expand my knowledge and helped me become an asset and I was able to assist wherever it was needed. My duties included delivering excellent customer service while memorizing the menu as well specials/responsible for taking food and drink orders/assisting with table setting and arranging tables/Mix and serve drinks to customers in a fun and friendly manner / Mix and serve drinks for servers who place drink orders / Use my knowledge to continuously improve my drinks recipes / Greet customers and inform them about daily specials / Check identification of customers to ensure they are of legal drinking age / Assisting other co-servers and co-bartenders / Ensuring all side works are always done / Time management

Reference: Christiaani Fiogo +561******* (Assistant General Manager)

USA, Florida

St Andrews Country Club (Boca Raton, FL)

August 2015 - May 2016

Hostess

friendly demeanor/FOH to BOH liaison/We aim to know our members last names / We welcome as well as seat our members / We ensure that our menus are always changed when new items are put on the menu and that our menus are kept clean at all times / Keep track of members and seating arrangements / Time management / Dealing with members face to face as well as over the phone / Handling dining reservations / Hostesses are in charge of signs for lunch and dinner buffets / Ensuring customer service that exceeds members expectations / Reference: Dave Exalus (Lakeside Manager) +1-561-***-****

Plan B Entertainment (Cape Town, South Africa)

October 2013 - July 2015

Sales manager professional look and attitude/Attending to the needs and wants of customers timelessly / highly organized/up-sell skills/Organizing private events / Time management / Team management / Ensure things run smoothly in our department / Assist where help is needed / satisfying clients needs/generating revenue/coming up with new and improved ideas to help the growth of the business/rent

Responsibilities/searching new customers/Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying)/Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying)/Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or parties/promote awareness of brand image internally and externally/Gather materials and assemble information packages (e.g., brochures, promotional materials)/Use sales techniques that maximize revenue while maintaining existing guest/enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process/answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events)/ Serve as the point of contact for clients Reference: Claudia Williams +27-83-556-****

Science Centre (Cape Town, South Africa)

June 2010 - July 2010

Floor facilitator

Assisting children in science games and giving them knowledge on the games / Ensuring it is safe to play with / Reference: Simphiwe Madlanga +27-81-333-****

Woolworths SA (Cape Town, South Africa)

December 2011 Holidays

Sales Assistant

Being polite, friendly and professional with customers / Promoting and encouraging product sales / Replenishing stock / Reference: Rhoda Moodley +27-83-456-****

Next Promotions (Cape Town, South Africa)

December 2013

Marketing manager

recruit staff/point of contact between clients promoters and director/owner/work with my team to bring new and improved ideas to the table/ work on bettering the brand of the company/demonstrate and provide information on promoted products/create positive image/distribute samples/report on demonstration related information/ Persuade customers to purchase the products in a professional and friendly manner / Reference: Diveshni Naidu +27-82-889-****

Education

Kingsway College (Cape Town, South Africa)

Tourism and Hospitality

2015

Tourism and Hospitality industry / Essentials of Tourism and Hospitality operations / Marketing / Human Resources

Fairbairn College (Cape Town, South Africa)

Bachelor's Degree

December 2012

Geography / Biology / Consumer studies/life orientation/mathematical literacy/english/afrikaans

Additional Information

Skills / Advanced social skills, Outgoing person, Professional, Determined, Motivated, Open-minded and a Hard worker

Languages / English (Native), Afrikaans (Native), Romanian (Basic)

Hobbies / Traveling, Swimming, Singing and dancing, Tennis

Delaney Laila Chetty ● Qatar Doha● +974-****-****● ac786b@r.postjobfree.com

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