Manager Customer Service
Resume:
Curriculum Vitae
Personal Information
Delaney Laila Chetty
Female
*** ****** ****** * ***** street, Milnerton, Cape Town, South Africa
Current Location: Malaysia, Kuala Lumpur
Skype ID: Delaney Laila
********@*****.***
Professional Experience
Qatar, Doha
Aya Production
Oak Barrel Club
Outlet Manager
September-November
Running operation/managing and delegating duties of staff as well band/ managing the bar/increasing revenue/direct point of contact between staff and directors/problem solving of staff as well as guest/overseeing inventory/organizing events for outlet/finalizing food and beverage menu/band timings and playlist/duty rosters
My time here was short as the outlet was taking back by the original owners.
(naj General Manager-+974-****-****)
Qatar, Doha
Butcha steak house
Supervisor
March- September
A list of my duties include: having a great knowledge on the menu/answering all questions asked by the guest/taking full responsibility for reservations and guests requests/ensuring a positive and professional attitude at all times/assisting management/admin/assisting waiters on the floor/
supervisory skills and duties of my current job which I am learning will help me in the future/admin/petty cash/opening restaurant/closing restaurant/mod/making sure operation always runs smoothly/direct point of contact between staff and management.
(Stevan- manager-
Qatar, Doha
W Doha hotel
Marriott
March 2017-March 2018
Department-Crystal nightclub
Server
Working in the nightclub at the W Doha hotel include the following duties: having great knowledge on the alcohol and alcohol prices that we serve our guests/delivering VIP service/making all guests feel comfortable enough to have fun and party the night away without complaints while maintaining a professional relationship with all guests/being attentive at all times/making sure that their expectations are always exceeded/it's important to work as a team/assisting in other outlets if needed- As I have worked in outside catering and Market restaurant on many occasions/ I also bartended from time to time to gain some experience and knowledge (Manager-Miro +974-****-****)
South Africa, Cape Town
Blouberg Holiday Rentals
December - March 2017
Guest relations Manager/Front Desk Manager
My duties include delegating, supervising and managing the office and concierges schedules, duties for the day and rosters/handling wifi and dstv problems/checking guests in and out/problem solving/always exceeding guests expectations/documenting all relevant documentation/ensuring apartments are prepped for arrival/key control/damage control/all guest related issues
(Owner/CEO- Ivor Potgieter +27-82-462****)
(portfolio manager Wade Wagner 082*******)
USA, Rhode Island
Ballard's Inn & Manisess Hotel (Block Island, RI)
May-September 2016
Hostess/server/bartender
Starting as a head hostess, I then started serving and bartending which helped expand my knowledge and helped me become an asset and I was able to assist wherever it was needed. My duties included delivering excellent customer service while memorizing the menu as well specials/responsible for taking food and drink orders/assisting with table setting and arranging tables/Mix and serve drinks to customers in a fun and friendly manner / Mix and serve drinks for servers who place drink orders / Use my knowledge to continuously improve my drinks recipes / Greet customers and inform them about daily specials / Check identification of customers to ensure they are of legal drinking age / Assisting other co-servers and co-bartenders / Ensuring all side works are always done / Time management
Reference: Christiaani Fiogo +561******* (Assistant General Manager)
USA, Florida
St Andrews Country Club (Boca Raton, FL)
August 2015 - May 2016
Hostess
friendly demeanor/FOH to BOH liaison/We aim to know our members last names / We welcome as well as seat our members / We ensure that our menus are always changed when new items are put on the menu and that our menus are kept clean at all times / Keep track of members and seating arrangements / Time management / Dealing with members face to face as well as over the phone / Handling dining reservations / Hostesses are in charge of signs for lunch and dinner buffets / Ensuring customer service that exceeds members expectations / Reference: Dave Exalus (Lakeside Manager) +1-561-***-****
Plan B Entertainment (Cape Town, South Africa)
October 2013 - July 2015
Sales manager professional look and attitude/Attending to the needs and wants of customers timelessly / highly organized/up-sell skills/Organizing private events / Time management / Team management / Ensure things run smoothly in our department / Assist where help is needed / satisfying clients needs/generating revenue/coming up with new and improved ideas to help the growth of the business/rent
Responsibilities/searching new customers/Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying)/Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying)/Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or parties/promote awareness of brand image internally and externally/Gather materials and assemble information packages (e.g., brochures, promotional materials)/Use sales techniques that maximize revenue while maintaining existing guest/enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process/answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events)/ Serve as the point of contact for clients Reference: Claudia Williams +27-83-556-****
Science Centre (Cape Town, South Africa)
June 2010 - July 2010
Floor facilitator
Assisting children in science games and giving them knowledge on the games / Ensuring it is safe to play with / Reference: Simphiwe Madlanga +27-81-333-****
Woolworths SA (Cape Town, South Africa)
December 2011 Holidays
Sales Assistant
Being polite, friendly and professional with customers / Promoting and encouraging product sales / Replenishing stock / Reference: Rhoda Moodley +27-83-456-****
Next Promotions (Cape Town, South Africa)
December 2013
Marketing manager
recruit staff/point of contact between clients promoters and director/owner/work with my team to bring new and improved ideas to the table/ work on bettering the brand of the company/demonstrate and provide information on promoted products/create positive image/distribute samples/report on demonstration related information/ Persuade customers to purchase the products in a professional and friendly manner / Reference: Diveshni Naidu +27-82-889-****
Education
Kingsway College (Cape Town, South Africa)
Tourism and Hospitality
2015
Tourism and Hospitality industry / Essentials of Tourism and Hospitality operations / Marketing / Human Resources
Fairbairn College (Cape Town, South Africa)
Bachelor's Degree
December 2012
Geography / Biology / Consumer studies/life orientation/mathematical literacy/english/afrikaans
Additional Information
Skills / Advanced social skills, Outgoing person, Professional, Determined, Motivated, Open-minded and a Hard worker
Languages / English (Native), Afrikaans (Native), Romanian (Basic)
Hobbies / Traveling, Swimming, Singing and dancing, Tennis
Delaney Laila Chetty ● Qatar Doha● +974-****-****● ********@*****.***
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