Annette Valentine

**** *. *** *****

Clarksville, TN 37040

ac781z@r.postjobfree.com –931-***-**** - home 423-***-**** - cell

Objective

To use my communication and data entry skills to excel in a Customer Service/Data

Entry field.

WORK EXPERIENCE

Patient Advocate

Bolder Outreach, Johnson City, TN 37604 February 2018- September 2018

Third party solution for Johnson City Medical Center that screen patients that may qualify for Medicaid or Disability. Confirm demographics information, collect financial and employment information to determine if patient is a good candidate. Offer other financial and medical assistance. Notate patient account with collected information. Submit Medicaid and/or disability application if applies. Periodically check for approval.

Biorepository Associate

Lab Connect - Johnson City, TN - June 2015 to May 2017

In a very detailed setting, processed incoming frozen samples. Ensuring all samples are entered into database and stored in appropriate freezer to maintain stability. Ship study samples out to various test sites. Create manifest of shipment. Clear

samples out of system.

Data Entry

StaffPro Staffing - Johnson City, TN - Oct 2014 to Feb 2015

Worked on assignment with the State Department (UETHDA). Receiving incoming applications from residents that is

applying for energy assistant. Entering information into system for applications to be approved.

Collector II

Citibank - Gray, TN - Jul 2013 to Mar 2014

Answer inbound and outbound calls. Collect and make payment arrangement on cardholders account. Adjust

and waive charges. Explain in details account profile, due date and arrangements. Transfer calls to other department that may apply.

Patient Registration Representative

Holston Valley Medical Center - Kingsport, TN - May 2010 to Mar 2013

Responsible for admitting patients into the hospital, either as inpatients or outpatients.

Obtaining and verifying all necessary demographic, clinical and financial information.

Entering, accurately that information into the computer system to create accurate

patient financial and medical records. Collect co-pays and deductible if applies.

Customer Service Representative

Express Courier Inc - Nashville, TN - Jan 2007 to Oct 2008

Received incoming calls from customers, entering their information into computer to ensure proper runs for

drivers. Transferring calls to other areas of the company; filing driver documents. Did a portion of Staples account that consist of: logging in all return products on manifest. Matching up driver's copies to product copies that has been picked up, and entered those into Staples so it will not show on report. Once entered, I will go through my report and delete the one that are all showing for pick up needed.May have to call customers to confirm that product has been picked up or need to be

picked up.

Data Entry Operator

Unified Health Systems - Memphis, TN - Jul 2006 to Dec 2006

Responsible for entering workman's comp information into system to generate invoices for billing. Also,

answering and transferring calls to appropriate member of staff, verifying and balances all information entered.

Patient Registration Representative

Baptist Memorial Hospital - Memphis, TN - Aug 1999 to May 2006

Responsible for admitting patients to the hospital, either as inpatients or outpatients. Obtaining and verifying all necessary demographic, clinical and financial information. Entering, accurately that information into the computer system to create accurate patient financial and medical records. Collect co-pays and deductible if applies; also helped in other areas of the hospital as Unit Secretary; inputting doctor's order, maintaining charts, answering phone and other general duties.

Data Entry Operator

Blue Cross Blue Shields - Memphis, TN - May 1998 to July 1999

Verified HCFA claims on image that was illegible to be scanned.

Data Entry Operator

Memphis Presort Inc - Memphis, TN - Nov 1997 to May 1998

Keyed Presorted 1st class mail to be sprayed for encoding purpose. Answered

telephone and other clerical duties performed. Part time position.

EDUCATION

Diploma

Miller Hawkins Business College Memphis - Memphis, TN

1978 to 1979

Diploma

Oakhaven High School Memphis - Memphis, TN

May 28, 1978

SKILLS

Typing, 70 wpm, Keystrokes, 16000, Ten key, Microsoft Word and Excel, E-Clinical and Athena software.

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