Customer Service Security
Resume:
MANISH GIDWANI
647-***-**** *****************@*****.***
OBJECTIVE
Mobile Application Development student looking for a 15 to 30-week paid Co-Op as a developer at the organization to utilize the skills such HTML, CSS, JAVASCRIPT, JAVA, Mobile Application Development
(iOS and Android) & SQL/MYSQL.
SKILLS
Basics of the coding languages which include C, C++, JAVA, HTML, CSS, JAVASCRIPT, SQL/MYSQL.
Knowledge in theory-oriented subjects like Operating systems, Database Management Systems, Design and Analysis of Algorithms, Object oriented Programming language, Software Quality Testing, Embedded Systems and Artificial Intelligence.
Completed 2-Day external training conducted by Soft Merge Solutions on Android Application development, and a 7-Day internal workshop on Oracle 11g w/ PL/SQL.
Instructed 2-Day internal training on Network Implementation and Security by National Networking Security Championship conducted at Methodist College of Engineering & Technology.
Strong background in all aspects of customer service and support, and able to multi task in face paced environment.
Ability to analyze complex issue and deal with problems efficiently.
Developed beginner versions of applications in IOS like a Calculator, a Tick Tak Toe game, A Ping pong game with AI using a random function and learnt to use various concepts in swift like working with model view controllers and table views.
Learnt to develop beginner versions of applications in Android like Calculator, usage of Activites, intents, widgets, gestures, multiple listeners and a complete TODO list application which adds a task, edits a task and deletes the task.
EDUCATION
Hanson Canada Current
Mobile Application Development (iOS and Android)
Methodist College of Engineering College 2016
Computer Science & Engineering
WORK EXPERIENCE
Security Guard 9th March, 2018 – current.
Orion Security, North American Protection Services and Redfield Security.
Ability to provide best customer service and perform all the tasks systematically and established good listening and problem solving skills.
Market Research Interviewer 15th February – 4th April 2018. Numeris
Maintained excellent relationships with co-workers, customers and supervisors. Resolution Specialist 13th October – 5th December 2018. Amazon India (Team North America)
Patiently listen to the customer queries, able to understand the situation and provide solutions quickly and efficiently.
Learned how to analyze complex issues and provide the best resolution to the customer service associate and customers as well.
Business Team member 4th April– 12th October 2017. Amazon India
Handled business customer inquiries and assisted them in a professional manner.
Grasped the process quickly and provided training to the new joiners. Customer Service Associate 19th September 2016 – 3rd April 2017. Amazon India
Strong rapport with customer and possess extensive skills in management.
Learnt how to manage time and follow up to make sure customer issue is sorted out. INTERESTS
Playing Cricket helped me with understanding how individual performance becomes important when you are playing for your team.
Soccer was one of the sports that kept my fitness level up to the mark.
Also, anything related volunteering brings the best out of me, because it helps me knowing what exactly the situation is and how to manage and tackle every situation with best outcome.
And playing the type of video games where I was exposed to learning time management skill making sure to perform the task within the given time span by excelling in it.
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