Project, Operations Manager

Geetanjali Joshi ************@*****.***

919-***-****

Cary, USA

linkedin.com/in/geetanjali-joshi-852a9934

Around 14 years of experience spanning operations and project management with emphasis on leadership, team building, team restructuring and process improvement programs WORK EXPERIENCE

01/2012 – 01/2014

Sr. Manager Telephony Operations

Orange Business Services, India MSC

RUN 24*7 technical support for international

customers, in close partnership with regions and

global process owners

Skill and competency enhancement initiatives

leading to successful sustainable results and

business growth.

09/2008 – 01/2012

Sr. Manager Service Operations

Orange Business Services, India MSC

RUN 24*7 seamless operation, evolution and

business of 4 teams, 60+ staff

Project Managed ISO 27K certification for India

MSC. Enhanced group level Risk Assessment Tool.

Developed real time security dashboard for group

11/2006 – 09/2008

Manager, Operations

Convergys India Services Pvt. Ltd, India

RUN 24*7 Tier 3 Break/ Fix support solution to

CVG WAN for Data and Voice issues.

Vital role in offshoring and evolution of Business in India.

11/2003 – 11/2006

Cisco TAC – Team Manager

Convergys India Services Pvt. Ltd

Team managed Access and Avvid technology

teams

First team to hit 0 DSAT, successful results and

first few first time CCIE engineers from

outsourced business teams.

01/2000 – 11/2003

Software Developer

Falcon computers

SKILLS & COMPETENCIES

Service Management Operational Excellence

Vendor Management Managed Services

Team Management Pre sales

Project Management Service Delivery ITIL

Outsourcing

CERTIFICATIONS & TRAINING

MCA PMP certified: 1239221

ISO 27 K Lead Auditor: ISM01-D0904-0031

Pathway-2 & Group Leadership model

ITIL Foundation

ISO 27001:2005 Lead Auditor (Training)

ISO 27000:2005 Lead Implementer (Training)

Global Leadership Experience, Orange school

Leading globally

Manager of Managers- how to develop your

managers

INTERESTS

Reading Travelling Meditation

writing

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